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1、Uint5Uint5II.II.BasicBasicListeningListeningPracticePracticeW:W:Iboughtacamerafromyourste.Here’smyreceipt.Iknowit’sjustwarrantyperiodbutthecamerahasn’twkedproperlyfsometimenowit’snotfocusingatall.M:M:We’resryyou’vehaspro
2、blemwithoneofourcameras.Itseemsthatthecamerahassufferedsomedamagebutyou’vebeenaregularcustomerwe’dliketolookafterthisproblemfyou.I’lljustgiveyouareplacement.Q:Q:WhatwillthemandoW:W:We’reuprightallourstaffequipmentwe’llne
3、ed50laptopsare1stofnextmonth.InthepastI’vealwaysfoundofyourpricestothebest.M:M:You’rerightaboutthatwedohavethelowestpricesinthecountry.We’dbegladtofillyourder.JustsendmethespecsfeachI’llsendyouaquotethatI’msureyouwilltak
4、e.Q:Q:WhatdoesthemanmeanW:W:Wedered50fromyourcompanybutontheinvoiceIseethere’sanextragefshopping.Ithoughtshippingwasincludedinthequote.M:M:Shippingisincludedtheremustbeamistakeontheinvoice.I’llstraightenonthemistakesendy
5、ouanewinvoice.Q:Q:WhichofthefollowingistrueM:M:Thiswasstimesensitivedocument!There’snopointindeliveringitthreehourslate!W:W:I’msrysir.PerhapsIcouldconnectyoutoourcomplaintsdepartmentifyouwishtotakeitfurther.Q:Q:Whatistru
6、eofthedocumentM:M:Wewereverysurprisedtoreceivesuchbadservicefromacompanywe’vedonebusinesswithinthepast.SonowwehavethisproblemI’dliketoknowwhatyou’regoingtodoaboutit.W:W:Ithinkthisistheresultofabreakdownincommunicationwen
7、eedtolookatourcommunicationmethodsbothinternallyexternally.Obviouslywewanttokeepourclientshappyunftunatelywe’vefallenshtthistime.I’mheretomakesureitwon’thappenagain.Q:Q:WhatisthereasonoftheproblemaccdingtothewomanKeys:1.
8、C2.D3.A4.B5.CIII.III.ListeningListeningInInTaskTask1:1:AttendingAttendingaBusinessBusinessReceptionReceptionChris:Chris:I’vebeenlookingfwardtothisreceptionfweeks.Ican’twaittogetsureofmyownleads.Youknowstartmakingnewconne
9、ctions.AreyoucrazymanIcan’tpayyouahundredpounds!”Thinkingaboutitfasecondheturnedtothestonemasonasked“WhatwouldyougemetodigupthestepturnitoversothatthewnpartisinthegroundI’dgetanewsquarestep”Thestonemasonhesitated“20pound
10、s.”“Doit!”Demedtheaccountant“callmewhenyou’redone.”Theaccountantwentbackinsidetoreadhisbooksbutafteronly15minutesthestonemasonrangthebell.Astheaccountantopenedthedohesawthestonemasonstingtherepointingtoadeepdipinthestep.
11、Thestonemasonlaughedashesaid“Yourgreatgreatgrdaddythoughtofthatahundredfiftyyearsago!”Keys:FTFFTFReference3.countlessclientsthathadgoneinoutoftheoffice4.HeturnthestepoversothatthewnpartwasinthegroundTask3:Task3:WhereWher
12、etotoStartStartYourYourBusinessBusinessYouhavetoconsiderthelocationwhenlaunchingabusiness.Youwillbe“planningyourbusinesstree”therewillhavetomaintainitfyearstocome.Youhavetokeepinmindafewthingswhendecidingonaplacetopenyou
13、rbusiness.Firstofallyouhavetotakethelocaleconomyintoconsideration.IsyourlocalareagrowingbuildingArethemarkettrendsgoodEvenifyouhavetolocateyourbusinessfartherfromyourhometrytofindaplacethatisbuildingupbringingpeoplein.Th
14、ewstthingyoucandoistopickaplacethatisinthe“badareaoftown”becauseitislessexpensive.Youraddresscanbethefirstthingpeoplewillaskfitcansayalotaboutyourbusiness.Thesecondthingyouhavetobearinmindisthejobmarket.Sinceunemployment
15、islowinmostareaintheUnitesStatesconsiderwhattypeofemployeesyouwillneedfindoutiftherearemanyinyourarea.TheamountofmoneythatyouwillhavetospendItherecruitingphasecouldbeanindicatthatyoushouldshouldnotlocatethebusinessinanar
16、eawithadifferentemployeepool.Anotherfactpeoplehavetoconsideriswhetheryoucanintegratewiththelocalcommunitygettoloveit.TomakethecommunitywarmtoyouyoushouldbecomeinvolvedinitbyjoiningthelocalChamberofCommerceBusinessAssocia
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