unit-2-entertaining-clients

1、綜合教程 3 Unit 2 Entertaining Clients,前景實用英語,Unit 2 Entertaining Clients,,Unit 2 Entertaining Clients,,Part A Lead in,Task 1 Study the pictures and discuss the questions below in small groups. Use the wor

2、ds given below if necessary.1.What does the first picture mean? 2.What do you think of making phone calls during a business dinner?,Cues: ordering a meal, important, business,Cues: impolite, waste others’ tim

3、e,Part A Lead in,Task 1 Study the pictures and discuss the questions below in small groups. Use the words given below if necessary.1.What does the first picture mean? 2.What do you think of making

4、phone calls during a business dinner?,You can do business over a dinner table. But how can you order your food if you don’t speak your client’s language or know about their culture?,Part A Lead in,I think it’s impol

5、ite to have others at the table waiting for you while you keep making or answering phone calls. It’s kind of wasting their time. But if it’s really an important call, it’s OK to answer it after saying “Excuse me” to othe

6、rs.,Task 2 Listen to the following short dialogues and fill in the blanks.Dialogue 1 W: Hello, Uncle John. How are you doing?M: Good. Just somewhat busy _______________ the fresh grads. It’s the g

7、raduation season, you know.W: Oh yes, I know. Speaking of interview, Uncle John, can you give me any _________ on dining with a job interviewer?M: You are getting a job interview, aren’t you? Great! Ah … ab

8、out that, there are a few dos and don’ts to _____________.W: Like what?M: You should pay attention to the details like not ____________ phones during the meal, not talking with a full mouth, and ___

9、_______ the food you order with the interviewer’s, etc.W: Wow … that’s really a lot for me.M: _______________. You’ll be fine. Good luck.,interviewing,Part A Lead in,advice,remember,answering,matching,

10、Take it easy,Task 2 Listen to the following short dialogues and fill in the blanks.Dialogue 2 M: Hey, Candy, where are you going?W: I’m gonna ______________ with Sally. Wanna come?M: No, thanks. Honestl

11、y, I don’t _________ dining with Sally.W: Oh? Why?M: Because she has so many dietary ____________. It seems that many foods just don’t suit her appetite.W: One man’s meat is another man’s _________, as w

12、e all know. So I’m OK with that.M: But don’t you think it takes too much time ordering a meal? Sometimes I had to _________hunger before the dishes finally come.W: Oh well, … that indeed happens.,h

13、ave dinner,Part A Lead in,feel like,preferences,poison,suffer,Task 3 Discuss the following questions. 1.Do you mind someone talking to you when his/her mouth is full?2.Have you noticed any differences betwee

14、n Chinese dining etiquette and that of the Western world?,Cues: bad manners, gross, nasty,Cues: chopsticks/forks and knives, share one dish/have individual portions,Part A Lead in,Task 3 Discuss the follo

15、wing questions. 1.Do you mind someone talking to you when his/her mouth is full?2.Have you noticed any differences between Chinese dining etiquette and that of the Western world?,Yes, I do mind that kind of behavi

16、or. I think it’s bad manners. Talking with a full mouth is so gross, and seeing the food in another’s mouth is nasty.,Part A Lead in,There are many differences. For example, Chinese people use chopsticks while Weste

17、rners use forks and knives; Chinese generally share one dish together while Westerners have their individual portions.,Part AText,Surviving the Business Dinner: An Interview with Roseanne Thomas Have you ever

18、had an interview over dinner that you thought went great, only to learn a big lesson the next day?1 Have you ever had lunch with a client who looked more and more physically ill as the meal progressed and then called you

19、 the next day to cancel your $7 million contract?2 Maybe you’re just a poor judge of your interviewer’s reactions to your carefully worded responses. Or maybe, you blew it because you kept answering your cell phone durin

20、g dinner3 while shoveling whole chicken breasts into your mouth.,,Part AText,The Harbus had the opportunity to run a few questions by Ms. Thomas, President of Protocol Advisors, and settle some burning debates on the fi

21、ne art of business dining.4 Harbus: Why is business dining such an important art to master and why is dining etiquette in particular so closely scrutinized?,Part AText,Roseanne Thomas: Business dining skills a

22、re critical as they speak to an individual’s overall respect for others, attention to detail and concern for mastering all of the skills necessary for successful business dealings. Studies tell us that the way we

23、conduct ourselves in the dining room is at least as important as the way we conduct ourselves in the boardroom, and that our manners will be noticed and judged.5 Harbus: What are the 5 most important things you ne

24、ed to remember when dining on business?,Part AText,RT: There are so many things we need to know! Among the most important is being able to distinguish between a host’s responsibilities and a guest’s responsibilities. Th

25、is knowledge will enable everyone to play his or her part to perfection. Other skills include knowing which fork to use and how to hold one’s silverware, not talking when one’s mouth is full, knowing how to handle accide

26、nts at the table, engaging appropriately in conversation, etc.,Part AText,Harbus: Can you share some dining horror stories with us? What are the biggest embarrassing mistakes you have witnessed or heard of? RT:

27、Horror stories abound! Taking telephone calls during the meal, complaining about the food and/or expounding upon one’s dietary preferences, allergies, political or religious reasons for not eating particular foods, etc.,

28、 drinking too much, not engaging in conversation, acting rudely toward the staff waiting on the table and so on.,Part AText,Harbus: Say you sit down to a business dinner with a job interviewer or a prospective client. T

29、hey order only a side salad or a small appetizer.6 Do you follow suit or succumb to your hunger and go for the steak?,Part AText,RT: If your job interviewer or prospective client orders only a salad or appetizer, you sh

30、ould do the same. We match them course for course and never want them to think our primary concern is scoring a free meal! So there you have it folks, the tip of the iceberg that if minded carefully will prevent y

31、our business dinner from turning into a Titanic disaster. 7 (503 words),“商務(wù)會餐”生存之道——一次對羅斯安妮·托馬斯的采訪 你是否在餐桌上接受過面試并自我感覺表現(xiàn)不錯，而第二天卻得到一個大教訓(xùn)？你是否在與客戶共進(jìn)午餐時發(fā)現(xiàn)客戶身體逐漸感覺不適，并于翌日打電話通知你撤銷價值700萬美金的合同？也許你不懂得察言觀色，不知道面試官如何看待你措辭謹(jǐn)

32、慎的回答。也許你不成功的原因就在于，你用餐時不停地接電話一邊將整塊雞胸肉塞進(jìn)嘴里。,,Part AText Translation,《哈布斯》有機(jī)會采訪到禮儀咨詢公司總裁托馬斯女士，并請她為我們解答了有關(guān)商務(wù)用餐禮儀的熱門話題。 《哈布斯》：為什么商務(wù)會餐是一門如此重要的藝術(shù)？為什么餐桌禮儀尤其需要謹(jǐn)慎對待？,Part AText Translation,羅斯安妮?托馬斯：商務(wù)會餐技巧至關(guān)重要，因為它們能表明一

33、個人是否尊重他人，是否注重細(xì)節(jié)，是否用心掌握所有事關(guān)商務(wù)成功的必備技能。 研究表明，我們在餐廳里的行為至少與我們在會議室里的行為同等重要，而且別人會注意到我們的行為舉止，并加以評估。 《哈布斯》：商務(wù)用餐時需要謹(jǐn)記的最重要的5個方面是什么？,Part AText Translation,羅斯安妮?托馬斯：我們需要了解的東西有很多！其中最重要的一條是：能區(qū)分主人和客人各自的職責(zé)。具備這一知識就可使所有人將各自的角色

34、完美發(fā)揮。其他技能包括：知道使用哪個叉子及如何使用鍍銀餐具，嘴里塞滿食物時不要講話，知道如何處理餐桌上出現(xiàn)的突發(fā)情況，適當(dāng)?shù)丶尤氪蠹业恼勗?，等等?Part AText Translation,《哈布斯》：您能跟我們分享一些用餐時發(fā)生的駭人故事嗎？您見過或聽過的最令人尷尬的錯誤是什么呢？ 羅斯安妮?托馬斯：駭人的故事有很多！吃飯時講電話，抱怨食物和/或向別人嘮叨自己的飲食喜好、對什么食物過敏、不吃某些食物的政治或宗教原因

35、等，喝太多酒，不加入談話，對服務(wù)人員行為粗魯，等等。,Part AText Translation,《哈布斯》：比如說，您與面試官或潛在客戶一起進(jìn)餐，他們只點了一份附餐沙拉或者一小份開胃食品，您會跟他們點一樣的呢，還是會向饑餓屈服而點牛排呢？,Part AText Translation,羅斯安妮?托馬斯：如果你的面試官或潛在客戶只點了一份沙拉或開胃菜，你也應(yīng)該只點這些。我們的每一道菜都要與他們的相匹配，別讓他們認(rèn)為我們

36、最關(guān)心的是免費吃一頓飯。 所以大家明白了吧，這冰山一角的小細(xì)節(jié)，如果細(xì)心一點的話，就會防止你的商務(wù)會餐演變成一場巨大的災(zāi)難。,Part AText Translation,,ad. in a way that is connected with a person’s body rather than his minde.g. Woman is physically but not mentally wea

37、ker than man. 女子在體力上而非智力上比男子弱。 I don’t find him physically attractive. 我覺得他外表上并不吸引人。,Part A Text Language and Cultural Points,,to express (sth.) in particular wordse.g. Be careful how you wo

38、rd your answer. 回答時要字斟句酌。 His message was not very happily worded. 他的通知在措辭上有些欠妥。,Part A Text Language and Cultural Points,,v. to lift or move (sth.) with a shovel; to put or push (so

39、mething, typically food) somewhere quickly and in large quantitiese.g. They shoveled a path through the snow. 他們在雪地上鏟出了一條路。 They were shoveling food into their mouths. 他們正大口大口地往嘴里塞食物。,Pa

40、rt A Text Language and Cultural Points,,especially or specificallye.g. — Is there anything in particular you’d like for dinner? — No, nothing in particular. —正餐你有什么特別喜歡的菜嗎? —沒有，什么都行。 He

41、studies in particular the fishes of the Indian Ocean. 他專門研究印度洋的魚類。,Part A Text Language and Cultural Points,,to look at or examine sb./sth. carefullye.g. The statement was carefully scrutinized before pub

42、lication. 這份申明在發(fā)表之前經(jīng)過了仔細(xì)審查。 She leaned forward to scrutinize their faces. 她探過身來仔細(xì)查看他們的臉。,Part A Text Language and Cultural Points,,of or at a crisis; decisive; cruciale.g. We are at a critical

43、time in our history. 我們正處于歷史的緊要關(guān)頭。 Her help was critical during the emergency. 在此次突發(fā)事件中，她的援助至關(guān)重要。,Part A Text Language and Cultural Points,,to recognize the difference between (people or thing

44、s)e.g. People who cannot distinguish between colors are said to be color-blind. 不能辨別顏色的人被稱為色盲。 The twins are so alike that no one can distinguish one from the other. 這對雙胞胎長得太像了，沒有人能分辨出誰是誰。,

45、Part A Text Language and Cultural Points,,to cause (sb.) to feel self-conscious, awkward or ashamede.g. I was embarrassed by his comments about my clothes. 他對我著裝的評價令我很尷尬。 He refused to answer th

46、e embarrassing question. 他拒絕回答這一令人尷尬的問題。,Part A Text Language and Cultural Points,,to be present at (sth.) and see ite.g. I witnessed the traffic accident. 我目睹了那次交通事故。 We were witnessing the m

47、ost important scientific development of the century. 我們親眼見證了本世紀(jì)最重要的科學(xué)進(jìn)步。,Part A Text Language and Cultural Points,,to exist in great numbers or quantitiese.g. Oranges abound here all the year round.

48、 這里一年到頭都盛產(chǎn)橙子。 He abounds in courage. 他很有膽量。,Part A Text Language and Cultural Points,,to explain or make sth. clear by giving detailse.g. He expounded his views on education to me at great len

49、gth. 他向我詳細(xì)論述了他的教育觀點。 He expounded the reasons why he did it. 他闡述了他做這件事的理由。,Part A Text Language and Cultural Points,,a. expected to be or to occur; future or possiblee.g. The old man was sho

50、wing the house to a prospective buyer. 老人正帶著潛在買主看房子。 She is married to a prospective lawyer. 她嫁給了一個未來的律師。,Part A Text Language and Cultural Points,,to act or behave in the way that sb. els

51、e has just donee.g. He went to bed and she followed suit after a few minutes. 他上床睡覺了，幾分鐘后她也跟著去睡了。 One of the major banks has lowered its interest rate and the other banks are expected to follow

52、suit. 有一家大銀行已降低了利率，其他銀行也會照做的。,Part A Text Language and Cultural Points,,v. to stop resisting (temptation, illness, attack, etc.); to yielde.g. They will never succumb to the enemies. 他們決不向敵人

53、屈服。,Part A Text Language and Cultural Points,,Part A Text Language and Cultural Points,Note: RMS Titanic was a passenger liner that struck aniceberg on her maiden voyage from Southampton, England, to New York Ci

54、ty, and sank on 15 April, 1912, resulting in the deaths of 1,517 people in one of the deadliest peacetime maritime disasters in history.,,,Task 2,Part AExercises,Task 1 Which of the following behaviors are inappropriat

55、e at a business dinner? Please put a tick in the brackets.( ) 1. Answering your cell phone when dining.( ) 2. Not talking with a full mouth.( ) 3. Not engaging in conversation

56、.( ) 4. Yelling at the staff waiting on your table.( ) 5. Matching your dishes with the interviewer’s.,Part AExercises,,,,Task 2 Identify the key words or main ideas of the following paragrap

57、hs.,importance,Part AExercises,5 most important things,horror stories,ordering,Task 3 Fill in the puzzle spaces with the words from Text A according to the explanations given below.,Across3. expected to be or t

58、o occur; future or possible6. to look at or examine sb./sth. carefully9. to exist in great numbers or quantities10. to be present at (sth.) and see itDown1. of or at a crisis; decisive; crucial2. to recognize the d

59、ifference between (people or things)4. to explain or make sth. clear by giving details5. to stop resisting (temptation, illness, attack, etc.); to yield7. to cause (sb.) to feel self-conscious, awkward or ashamed8. t

60、o lift or move (sth.) with a shovel,1. critical 2. distinguish3. prospective 4. expound5. succumb 6. scrutinize7. embarrass 8. shovel9. abound 10. witness,Part AExercises,Task 4 Complete the

61、following sentences with the words from Task 3. Change the word forms if necessary. 1. To maintain a low sodium diet, you need to _________ the “Nutritional Information” on food cartons.2. Our company i

62、s now in the _________ period and we have to be very cautious when making decisions.3. My 4-year-old son can easily ___________ between the fried chicken by KFC and that by McDonald’s.4. Eye contact may c

63、onvey sincerity and attentiveness in Western cultures but too much eye contact may ___________ people in some Oriental cultures.5. The past three decades _________ great changes in people’s clothing,

64、 food, housing and traffic worldwide.,scrutinize,Part AExercises,critical,distinguish,embarrass,witnessed,Task 4 Complete the following sentences with the words from Task 3. Change the word forms if necessary.

65、6. Problems _________ in the management of state-owned companies as well as many small-and-medium sized enterprises.7. Adam Smith and Carl Marx ___________ respectively the issue of primitive accumulation from diffe

66、rent angles.8. The application of the new remote monitoring system allows timely and ____________ service for the customers.9. Kids of all ages will _________ to the magic of Walt Disneyland in different parts o

67、f the world.10. Edward boarded the Atlantic freighter offering free transport to young men willing to _________ coal in return for the month-long journey.,abound,Part AExercises,expounded,prospective,succumb,shovel,Tas

68、k 5 Complete the sentences using derivatives of the words in the box. Change the word forms if necessary.1. Woman is _________ but not mentally weaker than man.2. Those two models are not easily _______

69、______ from each other.3. I was in the ____________ position of having completely forgotten her name.4. The _________ of international trade seems not to be optimistic.5. My first attempt at a chocolate cake tasted