飯店情景英語(yǔ)

1、上海悅?cè)R飯店管理有限公司上海悅?cè)R飯店管理有限公司HappybackHotelmanagementCo.Ltd.1PARTⅠTHEFRONTOFFICEINTRODUCTIONThemanager’sRemarksTheaimofahotelistocreateahomeawayfromhomefallthetravellingguestswhoneedrestfooddrink.Thefrontofficeofahotelisnoton

2、lyits“shopwindow”butalsoits“nervecenter”.Thefrontofficestaff’sefficiencypersonalityareofgreatimptancetoguest’svacationbusinessindeedthehotel’soperationitselfaremaderuined.Thefrontofficestaffseemto“doitall”receivereservat

3、ionsregisterguestsassignroomsdistributebaggagesteguests’valuablesprovideinfmationdelivermailsmessagesexchangefeigncurrenciescheckroomoccupanciescheckguestsoutsoon.Indertofulfilthesetasksthestaffmusthaveaneatsmartappearan

4、cegoodmannersadaptabilityknowledgeoflanguagesaheadffigures.Themostimptantofallthequalitiesisareallikingfpeopleawarmdesiretohelpthem.Besidesfrontdeskstaffshouldencouragesettletheguests’complaints.Thatwillsootheanunhappygu

5、estrevealthehotel’sproblemssothattheoperationcanbebettered.Inshtallstaffoughttorememberthatthehotelwillenjoygreaterfinancialsuccessonlywiththegreatersatisfactiontheguestsreceivefromthe“homeawayfromhome”.WdListRemarkn.陳述、

6、言語(yǔ)Nerven.神經(jīng)efficiencyn.效率personalityn.個(gè)性上海悅?cè)R飯店管理有限公司上海悅?cè)R飯店管理有限公司HappybackHotelmanagementCo.Ltd.3UNIT1RoomReservations11AlongDistancecallReservationScene:HenryBellow(B)MargaretBellow(M)anAmericancouplearegoingtospendtheir

7、HolidaysinChina.NowMr.BellowismakingareservationatHaitianHotelinShanghaithroughalongdistancecall.Reservations(R):ShanghaiHaitianHotel.ReservationDesk.CanIhelpyouB:I’mcallingfromNewYk.I’dliketobookaroominyourhotel.R:Whatk

8、indofroomwouldyoulikesirWehavesingleroomsdoubleroomssuitesDeluxesuitesinJapaneseBritishRomanFrenchpresidentialstyles.B:ABritishsuiteplease.R:WouldyoulikebreakfastB:Nothanks.R:CanyougivemeyournamepleasesirB:Bellow.BELLOW.

9、R:ThankyouMr.Bellow.yourarrivaldeparturedatesB:FromMay26thtoMay29th.R:VerywellMr.Bellow.BritishsuitewithoutbreakfastfromMay26thtoMay29th.AmICrectMr.BellowB:Yesthankyou.R:WhattimewillyoubearrivingMr.BellowB:Around5:00p.m.