人力資源總監(jiān)工具書(shū)《員工勝任素質(zhì)模型全案》（人力資源管理）

1、弗布克人力資源管理操作實(shí)務(wù)系列員工勝任素質(zhì)模型全案趙淑芳北編著京7.37.47.57.67.77.87.9第8章8.18.28.38.48.58.68.78.88.98.10第9章9.19.29.39.49.59.69.79.89.9第10章10.110.210.310.410.510.610.710.8采購(gòu)部人員知識(shí)分級(jí)定義表.......................................................

2、.................................36采購(gòu)計(jì)劃主管勝任素質(zhì)模型........................................................................................37采購(gòu)計(jì)劃專(zhuān)員勝任素質(zhì)模型.......................................................................

3、.................38采購(gòu)預(yù)算專(zhuān)員勝任素質(zhì)模型........................................................................................38供應(yīng)商管理工程師勝任素質(zhì)模型................................................................................39采購(gòu)檢

4、驗(yàn)主管勝任素質(zhì)模型........................................................................................39采購(gòu)成本控制主管勝任素質(zhì)模型................................................................................40財(cái)務(wù)部勝任素質(zhì)模型................

5、.....................................................................................41財(cái)務(wù)部人員勝任素質(zhì)模型............................................................................................41財(cái)務(wù)部人員職業(yè)素養(yǎng)定義表................

6、........................................................................42財(cái)務(wù)部人員知識(shí)分級(jí)定義表........................................................................................43總賬會(huì)計(jì)勝任素質(zhì)模型..................................

7、..............................................................44資金管理專(zhuān)員勝任素質(zhì)模型........................................................................................45應(yīng)收賬款主管勝任素質(zhì)模型..........................................

8、..............................................45預(yù)算主管勝任素質(zhì)模型................................................................................................46成本控制主管勝任素質(zhì)模型....................................................

9、....................................46稅務(wù)主管勝任素質(zhì)模型................................................................................................47財(cái)務(wù)分析經(jīng)理勝任素質(zhì)模型..............................................................

10、........................47客戶(hù)服務(wù)部勝任素質(zhì)模型.............................................................................................48客戶(hù)服務(wù)部人員勝任素質(zhì)模型...........................................................................

11、.........48客戶(hù)服務(wù)部人員職業(yè)素養(yǎng)定義表................................................................................48客戶(hù)服務(wù)部人員知識(shí)分級(jí)定義表................................................................................49客戶(hù)開(kāi)發(fā)經(jīng)理勝任素質(zhì)模型.....

12、...................................................................................50客戶(hù)關(guān)系經(jīng)理勝任素質(zhì)模型........................................................................................51大客戶(hù)服務(wù)經(jīng)理勝任素質(zhì)模型....................

13、................................................................51客服信息主管勝任素質(zhì)模型........................................................................................52呼叫中心經(jīng)理勝任素質(zhì)模型........................................

14、................................................52客戶(hù)投訴主管勝任素質(zhì)模型........................................................................................53人力資源部勝任素質(zhì)模型.........................................................

15、..................................54人力資源部人員勝任素質(zhì)模型..................................................................................54人力資源部人員職業(yè)素養(yǎng)定義表.........................................................................

16、.....54人力資源部人員知識(shí)分級(jí)定義表..............................................................................55招聘經(jīng)理勝任素質(zhì)模型..............................................................................................56培訓(xùn)經(jīng)理勝任素質(zhì)模型...

17、...........................................................................................57績(jī)效考核經(jīng)理勝任素質(zhì)模型......................................................................................57薪酬經(jīng)理勝任素質(zhì)模型.................

18、.............................................................................58勞動(dòng)關(guān)系主管勝任素質(zhì)模型......................................................................................58第11章行政部勝任素質(zhì)模型............................

19、.......................................................................5911.111.211.311.411.511.611.711.8行政部人員勝任素質(zhì)模型..........................................................................................59行政部人員職業(yè)素養(yǎng)定義表

20、......................................................................................59行政部人員知識(shí)構(gòu)成及其范圍一覽表......................................................................60行政主管勝任素質(zhì)模型..................................

21、............................................................61前臺(tái)接待主管勝任素質(zhì)模型......................................................................................62行政人事經(jīng)理勝任素質(zhì)模型..............................................

22、........................................62監(jiān)察主管勝任素質(zhì)模型..............................................................................................63法務(wù)專(zhuān)員勝任素質(zhì)模型..............................................................