[雙語(yǔ)翻譯]領(lǐng)導(dǎo)風(fēng)格外文翻譯--領(lǐng)導(dǎo)風(fēng)格對(duì)創(chuàng)建優(yōu)質(zhì)工作文化的影響（英文）

1、 Procedia Economics and Finance 31 ( 2015 ) 161 – 169 Available online at www.sciencedirect.com2212-5671 © 2015 The Authors. Published by Elsevier B.V. This is an open access article under the CC BY-NC-ND lic

2、ense (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer-review under responsibility of Universiti Teknologi MARA Johor doi: 10.1016/S2212-5671(15)01143-0 ScienceDirectINTERNATIONAL ACCOUNTING AND BUSINESS CONFER

3、ENCE 2015, IABC 2015 Influence Of Leadership Styles In Creating Quality Work Culture Norlina M. Alia*, Rohani Janggaa, Mazlina Ismaila, Siti Nuur-Ila Mat Kamala, and Mohammad Nazri Alib aFaculty of Business and Managemen

4、t, Universiti Teknologi MARA Johor 5Faculty of Computers and Mathematical Sciences, Universit iTeknologi MARA Johor Abstract For many years culture has been claimed as an important element of organizational successful

5、in the business world. Organizations take very different approaches to build quality work culture. For some organizations, quality work culture has never mattered most. But in some organizations, quality work culture

6、is crucial to ensure the employees served a better service to the customers. The purpose of this study is to identify which leadership style creates quality work culture at financial institution. Data collected through

7、 survey and direct interviews with several executives in order to gain accurate information. The respondents were chosen among employees from first line managers up to top management. Bass and Avolio's (1995), Mult

8、ifactor Leadership Questionnaire (MLQ Form 5X) was used to measure leadership styles and questions on quality work culture adopted from Geri McKeown. In addition, IFE matrix was applied to determine current work culture

9、 in the financial institutions. Findings revealed that transactional leadership had greatest influence towards quality work culture. A strong quality work culture may due to number of years the financial institutions e

10、xisted in the industry. This statement was supported by a strong correlation between quality work culture and leadership styles. The strong significant relationship between leadership style and quality work culture cl

11、early shows that transactional leadership style possessed by majority of leaders influence the level of quality work culture. The paper is hoped to contribute towards improving the quality work culture by identifying t

12、he prominent leadership style practiced by financial institutions. © 2015 The Authors.Published by Elsevier B.V. Peer-review under responsibility of UniversitiTeknologi MARA Johor. Keywords:Leadership, leadership

13、styles, quality work culture 1. Introduction For many years, culture has been claimed as an important element of organizationalsuccessful in the business * Corresponding author.Tel.: +607-9352000 © 2015 The Authors

14、. Published by Elsevier B.V. This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer-review under responsibility of Universiti Teknologi MARA Johor163Norlin

15、a M. Ali et al. / Procedia Economics and Finance 31 ( 2015 ) 161 – 169 their effectiveness. They also stressed that to be effective, an organization must have clear and strong objectives, have high standards of

16、excellence, have a work culture that supports employees, utilize teamwork, have technical training provided through on the job training, and have effective leadership. It is clearly stated that an effective organizatio

17、n must have a work culture that supports its employees. Clear objectives in term of mission and vision will lead the organization in a better way to success in future. 2.2. Leadership styles Previous leadership theorie

18、s and practices are focusing on what leaders do, and how they do it, to what leadership is for. The concept of leadership has been misunderstood by several parties. Some people have a thought that leadership is about t

19、he first or the most powerful. McNamara (2008) identified leader as someone who sets direction in an effort and influences people to follow such directions. Chemers (2002) has different view about the definition of lea

20、dership. The meaning of leadership is given as the process of social influence in which one person can inflict the aid support of others in the accomplishment of a common task. Crawford transactional and transformatio

21、nal leadership style. According to study conducted by several researchers (Bass and Podsakoff et al., 1982), transactional leadership means that the followers agree with, accept, or comply with the leader in exchange

22、 for praise, rewards, and resources or in order to avoid disciplinary action. Rewards and recognition are provided contingent upon followers successfully carrying out their roles and assignments. Achua Dvir et al., 200