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1、0外文翻譯原文Title:SustainabletourismmarketingataWldHeritagesiteMaterialSource:JournalofstrategicmarketingAuth:DavidCarsonThetourismindustryisamajcontributtothegrossnationalproductofmanynations(ReigePerry2000)isoneofthefastest
2、growingindustriesinthewld.Todaythemarketingoftouristdestinationstourismserviceproductsisawidelyrecognisedphenomenon.Howeverthegrowthintourismhascreatednewchallengestotourismsitesintermsofincreasedvisitnumberstheirpotenti
3、aldetrimentalimpactontheenvironment.ThisisbecomingevidentinpopulartouristsitesofteninuniquefragileenvironmentssuchasWldHeritagesites.ThefocusofthisstudywasontheGiant’sCausewayWHsitethemosticonicmostvisitedsiteinNthernIre
4、lrepresentingalmostaquarterofalltripstotheregion(NthernIrelTouristBoard2004).Thecurrentgrowthintouristnumberstothesitehasledtotherecognitionthatconsiderationneedstobegiventoasustainabletourismmarketingstrategyifthesiteis
5、tobemaintainedffuturegenerations.TheobjectivesofthestudyweretogainanunderstingofthenatureofinteractionsbetweentheganisationsinvolvedinmanagingthesitetoidentifythedimensionsofasustainabletourismserviceproductofferinginaWH
6、sitecontext.SUSTAINABLETOURISMMARKETINGFollowingthepopularisationoftheconceptofsustainabledevelopmentsustainabletourismasaconceptdevelopedduringthelate1980searly1990s(BramwellLane1993Hunter995).Thisconceptevolvedinlinewi
7、thgrowingrecognitionofthepotentialftourismtohaveanegativeimpactontheenvironmentsocialfabricofdestinations.Howeverthereissomeconcernthatwidelyadoptedinterpretationsofsustainabletourismareoverlyfocusedonaneedtoconservether
8、esourcesonwhichthetourismindustrydepends(DewhurstThomas,2003).Fexamplesomeviewnaturalsitesasconservationistsarguefdemarketing‘stayaway’messagestobegiventotourists(Quan2000).The2todevelopawiderrangeofvisitfacilitiesservic
9、eswithintheimmediateareatomakeprofitprovidejobsflocalpeople.Thesedifferentperspectivesresultinlittleinteractioncollabationbetweentheganizationsinfacttheyseeeachotherascompetitsfthesamebusiness.Inadditiontheinteractionsbe
10、tweentheonsitelownerganizationsthewiderrangeofpublicprivatesecttourismrelatedbusinesseswereverylimited.Suchlackofcommunicationledtoconflictingdecisionsbeingmadebyeachganizationresultinginconfusingcommunicationmessagesfvi
11、sits.Tosummarisetherewaslittleevidenceofsustainabletourismmanagementtherewasnounifiedsenseofdirectiontheimplementationofthetourismserviceproductwaslimitedthesitewaspolymanagedasdescribedbelow.DeliveryoftheWHSserviceprodu
12、ctThephysicalfeaturesceproductoftheWHsitetheGiant’sCausewaystones(anaturalfeature)waspolypresentedmaintained.Atthemostfamouspartofthesitethe‘honeycomb’areawherethemajityofvisitsgotherewasevidenceofneglect(mudlitter)valis
13、m(graffitichipping)onthestones.Withregardtovisitfacilitiesonsitetherewaslittleevidenceofrecentcapitalexpenditurethebuildingswereoldsmall.Thesizeofthebuildings(shopvisitcentre)wereinadequateoftenbecamecongestedduetothelim
14、itedspaceavailablequeuesftoiletscashdesks.IntermsofaccessibilityoftheceproductnewtransptservicestobringvisitstothesitewereintroducedintheareasadjacenttotheGiant’sCausewayCausewayCoastduringthetimeofstudy.Theseincludedahe
15、ritagerailwayservicea‘rambler’busservice.Howevertheseserviceswereintroducedincrementallywithoutanyoverallplanonvision.Oneonsitemanagercommented:‘thesefacilitiesareplannedonanadhocbasis’.Themajityofvisitstothesitearrivedb
16、ycar.Iftheyarrivedbetweenthehoursof9.30am5.00pm,acarparkattendantwaspositionedattheentranceoftheparktorequestpayment.Oftentherewasconfusionregardingwhatthepaymentwasfastherewerecarparkingticketmachinesclearlyevidentwithi
17、nthecarpark.Becauseofthepaymentrequiredwithinthecarparkareasatbusytimeswhenthecarparkwasfullcarsparkedalongtheroadsidecausingcongestiondisruption,tailbackscontributingtoerosionatthesideofthemainmunicationinteractivemanag
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