影響績效評(píng)估及系統(tǒng)管理因素[文獻(xiàn)翻譯]

1、本科畢業(yè)論文（設(shè)計(jì)）外文翻譯外文出處ManagementServices外文作者VeronicaMartinezMikeKennerleyRidHarpleyRidWakelenKathyHartJamesWebb原文：原文：ImpactofPerfmanceMeasurementManagementSystemsVeronicaMartinezMikeKennerleyRidHarpleyRidWakelenKathyHartJame

2、sWebbTheexternaleffectsofPMS–reallydownstreamimpacts–arereflectedincustomers’satisfactioncompanyreputationplusregulats’localcouncils’satisfaction.EDFEnergy’sExternaleffectsofPMSOuranalysisshowsthatPMSimprovedEDFEnergycus

3、tomers’perception.MonthsafterthePMSimplementationservicetrendsshowthatcustomersnoticethedifferenceinservicedelivery.Insomeareascomplaintlettersdecreasedcommendatylettersincreased.ConsequentlyPMShasimprovedEDFEnergy’srepu

4、tationimageamonginstitutionscompetits.FexampletakethecommentfromaDTImanagerthat:“theDTIregardsEDFEnergyasacompanywhichhasmovedonfromthetraditionalwayenergycompaniesoperatetoabusinessEDFEnergysexperiencealsoshowsthatoverc

5、omplicatedmeasuresbecomedifficulttounderstmanage.Theymakeemployeesloseattentioninterestinthem.EDFEnergyslearningexperienceshowsthat12to20simplemeasuresaretheoptimalnumbertokeepemployeesinterestedthesehelpedtofocusthemont

6、hekeybusinessissues.EDFEnergysstaffalsothoughtthatmisleadingpriitisationisoneofPMSsmaindrawbacks.Thatisillustratedwhenaredmeasureflashes(inatrafficlightsreptingvisualisation)itgetspeoplesattentionfocusresourceseventhough

7、thismeasuremightnotbeasimptantasothermeasuresingreen.Inthiswayresourcesattentioncaneasilybedivertedawayfrompotentiallymevitalmeasures.AtthestrategiclevelsomeofEDFEnergyssenimanagersfoundthatPMScanbesomewhatmechanisticthe

8、rebylimitingthefreedomfintuitivemanagement.AtthetacticalleveltootheperfmancereviewprocessofPMScanbequitemonotonous.Thismeansthatmanagershavetocontinuouslyrefreshthewayinwhichperfmanceisreviewedtokeepitinterestingattracti

9、ve.HencetheleadershiproleoflocalmanagersplaysakeyroleinthesuccessoftheperfmancemanagementsystemsmeovertheyarecrucialtomoderatingtheoutcomesofPMSimplementationtoo.BenefitsfromPerfmanceManagementReviews(Figure2page10)Theag

10、encytheyofthefirm(anacademicconstructaboutdependencies)suggeststhatganisationsimplementingperfmancereviewsseektocontroltheiremployeesperfmancesothefirmsefficiencyeffectivenesstherefeitsfinancialresultsattractivenesstosta

11、keholdersnotleastitscustomersinvests.Ourpreviousresearchshowsthatfirmscouldobtainadditionalbenefitsfromperfmancereviewsontheinternalwaytheirganisationsperfmsincethisisadependencyofthesefirmsproductivityprofitabilityreput