how to polish wood清潔木制家具和木制地板

1、STARDSTARDSTARDOPERATINGOPERATINGOPERATINGPROCEDUREPROCEDUREPROCEDURE標(biāo)準(zhǔn)操作程序標(biāo)準(zhǔn)操作程序標(biāo)準(zhǔn)操作程序標(biāo)準(zhǔn)操作程序HOWTOPOLISHWOODENFURNITUREWOODENFLOS清潔木制家具和木制地板TASKNUMBER:任務(wù)號(hào)：任務(wù)號(hào)：PA0011DEPARTMENT:部門(mén)：部門(mén)：Housekeeping客房部DATEISSUED:制定日期：制定日期：Au

2、gust20052005年8月GUESTEXPECTATION:客人期望：客人期望：Iexpecthotelstopolishtheirwoodenfurniture.Icannotundersthotelswhohaveunpolishedwoodenflosasitmakesthehotellookdulllifeless.我希望酒店清潔木制家具。我無(wú)法理解那些任由地板堆滿了灰塵而不去清潔的酒店的做法。TIMETOTRAIN:培訓(xùn)時(shí)

3、間：培訓(xùn)時(shí)間：25minutes25分鐘Whyisthistaskimptantfyouourguests為什么這項(xiàng)工作對(duì)客人和我們都很重要？為什么這項(xiàng)工作對(duì)客人和我們都很重要？Answers:回答回答:1.Iundersttheimptanceofapolishedwoodenfloasitenhancestheimageofthehotel.清潔的木地板對(duì)酒店的印象非常重要.2.Itisimptantfmetoknowhowweha

4、vetopolishafloespeciallyifitisold.重要的是讓我知道如何清潔地板特別是當(dāng)它非常陳舊時(shí).3.WecanincreasetheGSTSsce.增進(jìn)客人的滿意度.4.Wecanshowourprofessionalism.表現(xiàn)我們的專(zhuān)業(yè)5.Summaryquestions:問(wèn)題概述問(wèn)題概述:1.Whatisimptantwhenpreparingtopolishawoodenflo在清潔木制家具前需要重點(diǎn)注意什

5、么2.Whatisthemovementwhenpolishing擦拭的步驟是什么3.Whatdoyouneedtopolishawoodenflo你需要使用什么來(lái)擦亮地板4.WhatdoIhavetoconsiderwhenstingtheequipment在存放物品時(shí)需要注意什么5.Whatdoyoudoifyounoticewoodsplittingonfurniture如果你發(fā)現(xiàn)家具上有裂紋你需要做什么6.DoIneedtore

6、ptdefectstoHKcanIreptthisdefectimmediatelytoPOMEC我需要將問(wèn)題報(bào)告HK或者POMECNowaskthetraineetopracticethetaskfromstarttoendtotestcompetency.現(xiàn)在由培訓(xùn)生按照步驟從頭到位進(jìn)行實(shí)踐操作并做測(cè)試?，F(xiàn)在由培訓(xùn)生按照步驟從頭到位進(jìn)行實(shí)踐操作并做測(cè)試。WHATSTEPS什么什么步驟步驟HOWSTARDS如何做如何做標(biāo)準(zhǔn)標(biāo)準(zhǔn)TRAI

7、NINGQUESTIONS培訓(xùn)問(wèn)題培訓(xùn)問(wèn)題1)Preparation準(zhǔn)備Prepareallcleaningtoolscleaningmaterialrequired.準(zhǔn)備好所有的清潔用具.Removeitemsfromthesurfacetobepolished.移開(kāi)地面上所有的物品.Woodensurfacesshouldbepolishedperiodicallytomaintainaglossyappearancealsotop

8、rotectthesurface.木制表面需要擦亮.定期保養(yǎng)其光亮的表面以到達(dá)保護(hù)的作用.Put“Wkinprogresssign”inplace.放置標(biāo)示牌.WhydoIneedtohavecleaningmaterialavailable為什么我需要使用清潔材料IsasignnecessaryevenifIamjustpolishingarmchairs如果我僅僅是清潔一張坐椅是否也需要放置標(biāo)示牌2)Cleaning清潔Sprayf

9、urniturewaxontoafoldedpieceofcleaningcloth.在一張折疊起來(lái)的布上噴灑蠟.Wipethesurfacewiththeclothincircularmovementsuntilitshines.圓型擦拭地板直到地板發(fā)亮.WhydoIneedtofoldthecloth為什么我需要將布折疊起來(lái)WhatwaxdoIneedtospary我需要使用什么樣的蠟3)Finishcleaning結(jié)束Replac

10、eitemsinthesamepositionasbefe.將物品放回原先的位置.Housekeeperwilldeterminetheschedulefperiodicalpolishingofwoodenstructuresfurniture.管家部經(jīng)理會(huì)制定清潔木制地板和家具的計(jì)劃.WhydoIneedtoreplacemoveditems為什么我需要將物品放回原位WhycanInotpolishwheneverIfeel為什么需

11、要按計(jì)劃清潔木制地板和家具4)Stage存放Returnchemicalcontainerstothesteplaceneatlyonshelf.將清潔劑容器放回倉(cāng)庫(kù)并放在架子上WheredoIneedtostethechemicals我需要在哪里存放清潔劑5)Reptdefects問(wèn)題報(bào)告Reptfurnituredefectsimmediatelyiffoundwhilecleaning.清潔時(shí)有任何問(wèn)題需要立即報(bào)告.WhydoIh