商業(yè)書信英語 第十單元_恒星英語

1、商業(yè)書信英語商業(yè)書信英語第十單元第十單元_恒星英語恒星英語[01:40.81]如果由賣方替買方投保商品，買方也可以向賣方及時報告損壞情況，并要求賣方提出索賠。[01:46.37]Youareentitledtomakeacomplaint.[01:47.87]凡出現(xiàn)以下任何情況，貨主都有權利投訴，[01:49.37]whenthegoodsdeliveredarenotthegoodsderedtheservicereceivedfai

2、lstosatisfy[01:52.64]如：送錯貨物、服務不周、[01:55.91]thegoodsareofinferiqualitythegoodsarepackedbadlythegoodsdeliveredhavebeendamageddelayed.[02:00.53]質(zhì)量不符、包裝不當，貨物損壞、發(fā)貨延誤、[02:05.15]thegoodsderedaremissinglessthanthequantityderedfr

3、omthedelivery.[02:07.57]貨物丟失、數(shù)量短缺、[02:09.99]thegoodssuppliedaremethanthequantiryderedthepricesgedarenotasagreed.[02:13.29]貨物多余、多收貨款等等。[02:16.59]Ifgoodsservicedonotfulfillthecontractinsomeway.[02:19.14]如果商品或者服務沒有執(zhí)行合同。[02:

4、21.69]amounttoabreachofconditionabreachof[03:08.79]Failuretomakeacomplainteffectiveusuallyoccursasaresultofinadequatepresentationofthecomplaint.[03:13.42]投訴沒有如愿以償往往是由于所提出的投訴缺乏足夠的證據(jù)或不夠明確。[03:18.06]Themespecifictheletteris

5、thebetteritwillbefthesellertotreatthecomplaint.[03:20.66]投訴越具體越有助于賣方解決問題。[03:23.26]Avaguecomplaintwillalmostaleayscometotheendoffailure.[03:25.87]相反，含糊的抱怨幾乎總是以失敗告終。[03:28.48]Thecomplaintlettershouldbefirmbutreasonablywde

6、d.[03:30.78]投訴信應該語氣堅決并陳述合情合理。[03:33.08]rudenesswillcreateillfeelingcausethesellertobeunwillingtoresolvematters.[03:35.88]粗魯無禮只會引起賣方反感而不愿意解決問題。[03:38.67]complaintsmustbewellfoundediplomaticallytactfullyputfwardwithcareres

7、traint[03:42.29]所以寫抱怨信時一定要克制和講究技巧，[03:45.91]sothatfuturebusinessrelationshipsarenotdamaged.[03:47.76]使將來的貿(mào)易關系不致受到破壞。[03:49.62]Howeverconsideratethesellermaywishtobetotheclaimsofthebuyerhecannotassumeresponsibilityferrswh