【中英雙語】145關(guān)于民宿客戶服務(wù)質(zhì)量體驗提升有關(guān)的外文文獻翻譯成品：南非東倫敦民宿機構(gòu)的服務(wù)質(zhì)量客戶體驗（中英文雙語對照）

1、此文檔是畢業(yè)設(shè)計外文翻譯成品（ 含英文原文+中文翻譯） ，無需調(diào)整復(fù)雜的格式！下載之后直接可用，方便快捷！本文價格不貴,也就幾十塊錢！一輩子也就一次的事！外文標題：Guest Experiences of Service Quality in Bed and BreakfastEstablishments in East London, South Africa外文作者：TembiTichaawa and Oswald Mhlanga文

2、獻出處: Journal of Human Ecology Volume 50, 2018 - Issue 2 (如覺得年份太老，可改為近 2 年，畢竟很多畢業(yè)生都這樣做)英文 4742 單詞，30901 字符(字符就是印刷符)，中文 7445 漢字。Guest Experiences of Service Quality in Bed and Breakfast Establishments in East London, Sout

3、h AfricaKEYWORDS: Bed and Breakfasts, Customer Satisfaction, Service Excellence. Statistical Analysis, ExperiencesABSTRACT: This study appraises guests’ experiences in Bed and Breakfasts (B Wang et al. 2012) has suggeste

4、d that physical environment and service are the major components of overall service quality in a B&B. Additionally, as Chen and Lin (2006) posit, in B&Bs, guest experiences are an important determinant of custome

5、r satisfaction.Therefore, the purpose of this research was to assess guests’ experiences of service quality in B&Bs in East London. In order to achieve this goal, the article arrangement is thus: the introduction is

6、followed by a theoretical background, a problem statement and research objectives, after which an explanation of the research method and a discussion on the results and conclusions thereof are furnished and finally, reco

7、mmendations and limitations are presented.Theoretical BackgroundTourism is one of the largest industries globally. The World Travel and Tourism Council (WTTC 2014) reports that the tourism industry contributed 9.5 percen

8、t to the global economy in 2013 and expects tourists to spend more per trip and stay longer on their holidays in 2014. Despite tough global economic conditions, the SouthAfrican tourism industry reached a record of 9.6 m

9、illion international tourist arrivals in 2013 (Statistics SouthAfrica 2013). Consequently, the sector’s contribution to gross domestic product in SouthAfrica has risen gradually from 8.1percent in 2007 to 10.3 percent in

10、 2013 and is expected to reach 12 percent in 2014 (WTTC 2014).According to Culture Arts Tourism Hospitality Sport Sector Education Training Authority (CATHSSETA) (2014), B&Bs are classified as one of the category of

11、fields within the hospitality industry that make up the SouthAfrican Tourism Industry. B&B’s have increased dramatically in number throughout the world in the last three years, though there are no exact statistics th