bec中級第二輯閱讀真題及答案詳解

1、1thecontactbetweencoachemployeenotsolvingalldifficultiesatwk2thediscussionofhowcertainsituationscouldbebetterhlediftheyoccuragain3acoachencouraginganemployeetoapplywhathasbeentaughttoroutinewksituations4coachingproviding

2、newinteresttoindividualswhoareunhappyintheircurrentpositions5coachingprovidingasupptiveenvironmenttodiscussperfmance6employeesbeingaskedtoanalysethemselvespractisegreaterselfawareness7coachingenablingacompanytorespondrap

3、idlytoalackofexpertiseinacertainareaCoachingACoachinginvolvestwomepeoplesittingdowntogethertotalkthroughissuesthathavecomeuprecentlyatwkanalysinghowtheyweremanagedhowtheymightbedealtwithmeeffectivelyonsubsequentoccasions

4、.Coachingthustransfersskillsinfmationfromonepersontoanotherinanonthejobsituationsothatthewkexperienceofthecoachisusedtoadviseguidetheindividualbeingcoached.Italsoallowssuccessesfailurestobeevaluatedinanonthreateningatmos

5、phere.BCoachingmeansinfluencingthelearnerspersonaldevelopmentfexamplehisherconfidenceambition.Itcantakeplaceanytimeduringanindividualscareer.Coachingisintendedtoassistindividualstofunctionmeeffectivelyitisapowerfullearni

6、ngmodel.Itbeginswhereskillsbasedtrainingendshelpsindividualstousefmallylearntknowledgeindaytodaywkmanagementsituations.Individualsbeingcoachedareinademingsituationwiththeircoachwhichrequiresthemtoconsidertheirownbehaviou

7、rquestiontheirreasonsfdoingthings.CThecoachprofessionallyassiststhecareerdevelopmentofanotherindividualoutsidethenmalmanagersubdinaterelationship.Intheythecoachingrelationshipshouldprovideanswerstoeveryproblembutinpracti

8、ceitfallsshtofthis.Howeveritcanprovideaspacefdiscussionfeedbackontopicssuchaspeoplemanagementskillsbehaviourpatternsconfidencebuildingtimemanagement.Throughcoachinganganisationcanmeetskillsshtagesdiscusstargetsindicateho

9、wemployeesshoulddealwithchallengingsituationsallatshtnotice.DEffectivecoachesareusuallythosewhogetsatisfactionfromthesuccessofotherswhogivetimetothecoachingrole.Givingpeoplecoachingresponsibilitiescansuppttheirdevelopmen

10、teitherbyencouragingmanagementpotentialthroughsmallscaleonetooneassignmentsbyprovidingaddedjobsatisfactiontomanagerswhofeeltheyarestuckintheirpresentjobs.Acoachisalsoaconfidentialadviseraccustomedtodevelopingpositiveeffe

11、ctiveapproachestocomplexmanagementganisationalchangeproblems.這篇文章講的是培訓(xùn)（coaching）的作用。培訓(xùn)對一個公司的發(fā)展和員工的成長都是至關(guān)重要的。文章的內(nèi)容比較泛，但是題目的答案比較明顯。第一題，教練和員工之間的接觸不能解決工作中的所有困難。答案是C段的這么一句：Intheythecoachingrelationshipshouldprovideanswerstoev

12、eryproblembutinpracticeitfallsshtofthis.理論上，培訓(xùn)可以提供所有問題的答案。但是實踐中達不到這樣。FallshtBUFFETZONELucyRobertsonstartedwkingatatakeawayfoodbusinesstosupplementherincomeduringherstudentdaysatEdinburghUniversitySeveralyearslatershehadb

13、oughtthebusinessnow17yearsonsheownsGrapevineCaterersprobablyScotlsleadingindependentcatererswithaturnoverofalmost￡6m.Shehadneverplannedtoownabusinesshadcertainlyneverconsideredacareerincatering.(0).......Howeverherunplan

14、nedcareerbeganin1985whenshereturnedtoEdinburghdiscoveredthatthetakeawayshehadwkedinwasupfsale.Onimpulsesheboughtitbutadmitsthatatthetimesheknewnothingaboutcatering.(8).........Itwasadifficulttimebutessentialintermsofgain

15、ingtheexperiencesheneeded.Thelate1980sboomwasgoodfbusinesswithlargenumbersofofficewkerswantingtakeawayfoodftheirlunches.(9)........Atonepointtherewere26foodoutletswithina5kilometreradiusRobertsonrecalls.Astheeconomychang

16、edtheoncepackedofficeblocksstartedtobecomevacantitbecameclearthatRobertsonwouldneedtodiversify.(10)........Itchangedthedirectionofthecompanyfgood.AsRobertsonbegantowincateringcontractsshedecidedthatthecompanywouldhavetom

17、ovetolargerpremises.In1994themovewasmadewhensheboughtanothercateringbusinessthatalreadyhadanumberofprofitablecontractsfboardroomlunches.MeanwhileRobertsonsmaincompetittheoldestcateringcompanyinEdinburghwascausinghersomea

18、nxiety.Customerloyaltyisnottobeunderestimatedshewarns.ButRobertsonisnotsomeonewhoiseasilyputoff.(11)........PartlyasaresultofthisturnoverdoubledhavingoutgrownanothersiteRobertsonboughtacitycentrelocationfthegroupsheadqua

19、rters.BynowGrapevinesmaincompetitwasanewcateringcompanycalledTowngates.AlthoughRobertsontriedtoraiseenoughmoneytobuyTowngatesshedidnotsucceed.ThenluckintervenedTowngateswentbankrupt.(12)........Manyacceptedthecompanystur

20、noverwentfrom￡700000to￡l.5millionalmostovernight.Howeverthecompanysgrowthwasnotassmoothasitsoundsinretrospect.RobertsonadmitsWewereclosetotheedgeduringthegrowthperiod.Likemanyundercapitalisedcompaniestryingtogrowitmighte

21、asilyhavecollapsed.Butthatshefeelsisthechallengeofdevelopingyourownbusiness.AButthereareplentyofsimilarcontractstobewonintheeastofScotlbefeRobertsonturnsherattentionelsewhere.BHerwayroundthisparticularproblemwastorecruit

22、thecateringmanageroftherivalcompany.CButthisdemwasshtlivedbefelongincreasingcompetitionmadeithardertomakeaprofit.DItwasadramaticlearningcurveverysmallamountsofmoneywereearnedatfirst’saysRobertson.EShedecidedthatthesoluti

23、onsincemanycompaniesrequiredwkinglunchesfmeetingswithclientswastopreparedelivermealstobusinesspremises.FOnhearingthisRobertsonimmediatelycontactedalloftheirclientsofferedtheservicesofGrapevineCaterers.GInsteadshestudieda