全國(guó)職業(yè)院校技能大賽酒店服務(wù)賽項(xiàng)客房中式鋪床項(xiàng)目英語(yǔ)口試題庫(kù)

1、12016全國(guó)職業(yè)院校技能大賽中職組酒店服務(wù)賽項(xiàng)全國(guó)職業(yè)院校技能大賽中職組酒店服務(wù)賽項(xiàng)客房中式鋪床項(xiàng)目英語(yǔ)口試題庫(kù)客房中式鋪床項(xiàng)目英語(yǔ)口試題庫(kù)情景應(yīng)答及答題要點(diǎn)：1.Q：HowdoyourespondifaguestwantstobuysomethingnicetotakebacktohislittlegirlA：Iwillrecommendthehotelgiftshoptotheguest.iftimepermitsIwillrec

2、ommendthelocalmarkettohimaswell.2.Q：YoucometomakeuproomfaguestbuthetellsyouthatheprefersitlaterbecauseheisbusydoingsomepaperwkwhatwillyousayA：Iwillsay:That’sallright.Iwillcomebacklater.Whattimewoulditbeconvenientfyousir3

3、.Q：Youaremakinguproomswhenaguestcomesasksyoutoreschedulecleanuphisroomnowsinceheishavingavisitinanhour.WhatwillyousayA：Iwillsay:Weusuallydothecheckoutroomsfirstbutwecanmakeuproomsearlieronrequest.4.Q：Whatwillyoudoifthegu

4、estsaysthatshewantstouseherhairdryerbutit’s110voltsA：IwilltelltheguestthattheelectricalvoltageinChinais220volts.Iwillsendheratransfmerahairdryerf220volts.5.Q：Iftheguestsaysthathewillleavecomeback2dayslaterheisnotabletota

5、kethelaundrythenextday.WhatwillyousayA：Iwilltellhim:theyprovide“holdfreturn”serviceintheLaundryDepartmentwherehecanhavehislaundrykeptuntilhereturns.6.Q：YouaregoingtodoturndownserviceftheguestbutheiswkingwhatwillyoudoA：Iw

6、illasktheguestifhe’dlikemetodotheturndownservicenow.IfnotIwillaskhimwhenitwillbeconvenientfhim.7.Q：WhatwillyousayiftheguesttellsyouthetemperatureintheroomisnotagreeableA：Don’twry.Iwilladjusttheairconditioningfyou.8.Q:Ift

7、heguestcomestoyousayshecan’topenthedowiththekeytohisroomwhatwillyoudoA:Iwillgohaveacheckwithhimhelptohavehiskeychangedifnecessary.9.Q：WhatdoyouasksoastoseewhethertheguestneedssomemehelpA：Goodafternoon.Iseverythingallrigh

8、tIsthereanythingelseIcandofyou320.Q：Whatdoyouneedtocheckwhenyoucollecttheguest’slaundryA：Iwillcheckhowmanypiecesoflaundrythereareseeiftheguesthasfilledoutthelaundrylist.21.Q：Whatwilltheattendantsaytohelpifaguestaskstohav

9、eastainonhisclothesremovedA：Sure.Wewilltryourbesttoremovethestainbutwecannotguaranteetheresult.22.Q：WhatwillyousaywhentheguesthasfinishedcheckinginattheFrontDeskA：Hereisyourroomkeythebellboywillshowyouuptoyourroom.Hopeyo

10、u’llenjoyyourstayinourhotel.23.Q：AsaFrontOfficeclerkhowdoyoudealwithamiscalculatedbillA：Iwillapologizefthemiscalculationtotheguestfirstthencheckitwiththedepartmentconcerned.24.Q:Whatwillyousayiftheguestcomplainsthebeefst

11、eaksentbyRoomServiceisrarewhileheaskedfwelldoneA:I’mterriblysry.IwillinfmtheFoodBeverageDepartmentthey’llseetothematterhaveanothersteakpreparedtoyourappetite.25.Q：Whatwillyousayifthereisnoroomavailableftheguestwhoiscalli

12、ngtomakeareservationA：I’msrybutwearefullybooked.ShallIputyouonthewaitinglistWewillcontactyouifthereisacancellation.26.Q:IftheguestsayssomeofthelightsintheroomareflashingwhatwillyoudoA:I’msry.IwillinfmtheMaintenanceDepart

13、menttodealwithitrightawaytheywillmakesuretochangesomenewlightsfyouassoonaspossible.27.Q：Whatdoyousaytotheoutsidephonecallerwhenyou’vegotnoresponseafterputtinghimthroughtooneoftheguest’sroomA：I’mafraidheisnotintheroomatth

14、emoment.Wouldyoucallbacklater28.Q：WhatwillyousaywhenyounoticeaguestisnotfeelingwellA：AreyouallrightWhat’sthematterMr.SimpsonYoulookpale.ShallIsendfadoct29.Q:WhatwillyousayiftheguestcallstobrowapatchboardA:MayIhaveyourroo