和睦家2014年報(bào)

1、和睦家家庭醫(yī)療2014年度報(bào)告UnitedFamilyHomeHealth2014AnnualRept(010)59277333北京(021)22163833上海homehealth@.cnhomehealth..cn關(guān)于質(zhì)量指標(biāo)ExplanationofUFHHQualityIndicats?和睦家家庭醫(yī)療的質(zhì)量指標(biāo)分為三種：患者評(píng)估、臨床評(píng)估和運(yùn)營(yíng)評(píng)估?；颊咴u(píng)估記錄患者及家屬對(duì)我們的服務(wù)、員工及其專業(yè)度的評(píng)價(jià)，也用于衡量患者的人口統(tǒng)

2、計(jì)學(xué)特征。患者評(píng)估非常重要，可提供一個(gè)持續(xù)性的反饋環(huán)，確保我們始終為患者提供高質(zhì)量的服務(wù)。臨床評(píng)估記錄有關(guān)在家中進(jìn)行醫(yī)療的安全性和質(zhì)量，為確保醫(yī)療有效性和員工服務(wù)質(zhì)量而設(shè)計(jì)。運(yùn)營(yíng)評(píng)估匯報(bào)我們提供家庭醫(yī)療服務(wù)的效率。這三種質(zhì)量監(jiān)測(cè)指標(biāo)可幫助我們了解并持續(xù)提高家庭醫(yī)療的整體服務(wù)質(zhì)量。UnitedFamilyHomeHealthdividesqualityindicatsintothreetypes:patientmeasurementscl

3、inicalmeasurementsoperationalmeasurements.Patientmeasurementsrecdwhatpatientstheirfamiliesthinkofourserviceourstaffourprofessionalism.Theyalsomeasurethedemographicsofourpatients.Patientmeasurementsareimptantbecausetheypr

4、ovideaconstantfeedbacklooptoensurethatwecontinuetoprovidethehighestqualityservice.Clinicalmeasurementsarerelatedtothesafetyqualityofclinicalcareinthehome.Thesemeasurementsaredesignedtoensurethemedicaleffectivenessofourse

5、rvicesthequalityofourstaff.Operationalmeasurementsreptourefficiencyinprovidinghomemedicalservices.Togetherthesethreetypesofmeasurementshelpusunderstcontinuallyimprovetheoverallqualityoftheservicesweprovide.李女士，32歲，大兒子3歲，

6、二兒子3個(gè)月李女士在第二次做母親時(shí)選擇了和睦家產(chǎn)后家庭醫(yī)療。助產(chǎn)士和婦產(chǎn)科護(hù)士幫助她在家進(jìn)行了產(chǎn)后傷口護(hù)理和乳腺炎篩查，并手把手地提供了產(chǎn)后鍛煉和母乳喂養(yǎng)指導(dǎo)。兒科醫(yī)生為新生寶寶提供了悉心的衛(wèi)生護(hù)理、健康及發(fā)育狀況檢查，并為他排查了新生兒黃疸。李女士說：“我非常推薦和睦家產(chǎn)后家庭醫(yī)療，他們針對(duì)我的實(shí)際需求，非常專業(yè)地幫我解決問題。從嬰兒檢查到媽媽護(hù)理都是五星好評(píng)，在家坐月子也不怕沒人照顧了！”Ms.Li32motherofa3yearo

7、lda3montholdMs.LireceivedUFHH’sPostpartumCareserviceaftershedeliveredhersecondbaby.InherhomeUFHHwifesnursesprovidedpostpartumwoundcaremastitispreventionsupptpostpartumexerciseinstructionbreastfeedingguidance.TothenewbnUF

8、HHpediatriciansprovidedcdskineyecarehealthdevelopmentcheckupstreatedhisjaundice.Ms.Lisays“IhighlyrecommendUFHH’sPostpartumCareservice.Theyofferprofessionalsolutionstailedtomyspecificneedsrightonthespot.Fromnewbncheckstop