新編實(shí)用英語(yǔ)2第四版unit four hotel service

1、,,,Unit | Four,Hotel Service,,Unit Goals:What You Should Learn to Do1. Book a hotel room and services2. Check in / out at a hotel3. Fill in a reservation form4. Fill in a room reservation cardWhat You Should Know

2、About1. Hotel services in the USA2. Relative clauses,,,,,,,,,Contents,,,,,,,Section Ⅰ Talking Face to Face,Imitating Mini-talks,Speak and Recite,Speak and Perform,Study and Imitate,Imitate and Perform,Acting out the Ta

3、sks,Studying Business Cards,Following Sample Dialogues,Putting Language to Use,Speak and Complete,Speak and Communicate,,Speak and Translate,1) May I book a room for three nights?Receptionist: Good evening, Peace Hotel

4、Reservation. May I help you? Lynda: Yes, may I book two double rooms for three nights?Receptionist: Sure. Could you give me your name and telephone number, please? Lynda: It’s Lynda Miller. The telep

5、hone number is 854-1742.2) I have made a room reservation here. Jane: Good evening. I have made a room reservation here.Clerk: Let me check. Yes, there it is. A single room for one night. Jane: Yes, I’m leaving tomo

6、rrow.Clerk: Then you have to check out before 2 o’clock P.M.,SECTION I Talking Face to Face,Imitating Mini-talks,Speak and Recite,1 Work in pairs. Look at the picture and recite the following mini-talks for making

7、reservations or checking into a hotel.,Back,Unit | Four,3) Would you please show me your passport? Catherine: I would like to stay in this hotel for a couple of days.Receptionist: Welcome. Would you please show me

8、your passport? Catherine: Here you are.Receptionist: Thank you, and here is the registration form for you to fill in.4) I’m Awfully sorry. Tom: I’d like to book a single room for two nights.Receptio

9、nist: I’m awfully sorry. We don’t have any room available now. Tom: No problem. I’ll try some other hotels nearby.Receptionist: Goodbye!5) May I pay by traveler’s check? Susan: Good morning. I

10、would like to check out.Receptionist: All right, please show me your room card. Susan: Here you are. May I pay by traveler’s check?Receptionist: Of course. Sign your name here, please.,,,Window on Key Words,

11、Back,結(jié)賬離去 非常地 空閑的 旅行支票,Speak and Perform,Acting out the Tasks,2 Work in pairs and act out the tasks by following the above mini-talks.,1 Task:You are leaving for New York next week. Make a reservation with a hotel th

12、ere by telephone.,5 Task:You want to check out of a hotel after a week’s stay there.,Back,3 Task:You come to a hotel and ask for a single room with a good view.,4 Task:You want to book a hotel room but your booking de

13、nied for the peak season.,2 Task:You want to check into a hotel where you have already made a reservation.,● Refer to the Data Bank in the Workbook for more relevant expressions.,Studying Hotel Ads,Study and Imitate,3 H

14、otels usually advertise in newspapers to attract guests. Now look at the following advertisements and try to use the information in them in your face -to-face talks.,Back,Back,1) I Would Like to Book a Double Room

15、Receptionist: Holiday Hotel, Reservations. May I help you? Guest: Yes. I would like to book a double room for my family.Receptionist: All right. For which dates, please? Guest: Next weekend. That is

16、 for May 18th and 19th.Receptionist: Let me check if we have a room available then. Oh, yes, we do. Guest: Good. I would like to have a non-smoking room.Receptionist: There are many non-smoking rooms availabl

17、e in our hotel. May I have your name, please? Guest: Charles Wilson. By the way, do you have any golf course (高爾夫 球場(chǎng)) nearby?Receptionist: Sorry, but we have a swi

18、mming pool, and we provide some other services. Guest: That’s fine. Shall I send you a deposit?Receptionist: No, you don’t have to, you may pay on arrival.,Following Sample Dialogues,Im

19、itate and Perform,4 Read the following sample dialogues and try to perform your own tasks.,Back,Unit | Four,2) I Have a Reservation with YouReceptionist: Good evening! Welcome to Village Green Inn. What can I do for

20、 you, sir? Guest: I have a reservation with you.Receptionist: May I have your name, please? Guest: Tom Addison.Receptionist: Yes, Mr. Addison. May I have a look at your passport,

21、please? Guest: OK, here you are.Receptionist: Would you please fill out the registration form? Guest: All right. What’s the rate for one person per night?Receptionist: $69. Guest: Do you a

22、ccept traveler’s checks?Receptionist: Sure. Here is the key card to Room 4312. The bell-man (接待員) will show you the way. Guest: Thanks. I will be leaving tomorrow. When shall I check out

23、?Receptionist: Any time before 11:00 A.M. Guest: All right. I’ll remember that.,Back,Unit | Four,Putting Language to Use,Speak and Complete,5 Imagine your foreign client is coming for a business talk and you a

24、re making a reservation at a hotel for him. Complete the following conversation with the receptionist by filling in the blanks.,You: I’d like to book a single room with shower for my friend, Mr. George

25、 Smith.Receptionist: All right. On which 1 _____, please? You: On the 20th of this month.Receptionist: How long will he be 2 _______? You: I’m not quite sure, but it could be

26、about 3 _______.Receptionist: Then we can confirm 4 _______ from the 20th to the 27th. You: Fine. How much do you 5 ______ for a single room with breakfast?Receptionist: For a single room for one night, t

27、he 6 ________ would be 380 yuan. You: Shall I leave a 7 ______ ？Receptionist: No, but remember to confirm it 8 _______ your friend comes. You: All right.,Back,date,stayi

28、ng,a week,a room,charge,hotel cost,deposit,before,Unit | Four,Receptionist: Good evening! Welcome to Village Inn. What can I do for you? You: _____________________________. (我在這兒預(yù)訂了房間。)Receptionist: May I

29、have your name, please? You: I’m Tom Addison.Receptionist: Yes, Mr. Addison. You’ve made a reservation for one single room. 2 _________________________________________?

30、 (我可以看一下您的護(hù)照嗎？) You: Here you are.,Speak and Translate,6 Imagine you are checking in at a hotel. You are talking with the receptionist. Fill in the blanks according to the Chinese version pro

31、vided.,May I have a look at your passport,I have a reservation with you,Back,Unit | Four,Receptionist: 3 _____________________________________________? (請(qǐng)您填一下這張登記表好嗎？) You: Here it i

32、s. Is it all right?Receptionist: Yes, thanks. 4 ___________________________________. (這是5012房的房卡。) You: Can I go to my room now?Receptionist: Sure, 5 _______________________________

33、__________. (接待員會(huì)給您帶路的。) You: Thanks.,Speak and Translate,6 Imagine you are checking in at a hotel. You are talking with the receptionist. Fill in the blanks acco

34、rding to the Chinese version provided.,Back,The bell-man will show you the way,Would you please fill out the registration form,Here is the key card to Room 5012,Unit | Four,Speak and Communicate,7 Imagine you are checkin

35、g out at a hotel. Play your role according to the clues given in brackets.,1 I would like to check out.2 You checked in three days ago.3 How much is the rate / rent per night?4 How are you going to pay,

36、in cash or by credit card?5 Here is the change, $23.,Receptionist: Good morning. Can I help you, madam? You: 1 (表示要結(jié)賬。)Receptionist: OK. Would you please tell me your

37、 name and room number? You: Nancy Birley, Room 4608.Receptionist: Yes, Miss Birley. 2 (說(shuō)明客人是 三天前入住的。) You: That’s right. 3 (詢問(wèn)每晚的房費(fèi)是 多少。)

38、Receptionist: $59 per night. You stayed here for 3 days, that is $177. 4 (詢問(wèn)客人如何 付款。) You: In cash, please. Here you are, $200.Receptionist: Thank you. 5 (向客人交代所找

39、的 零錢。),Back,Unit | Four,,,,SECTION II Being All Ears,Learning Sentences for Workplace Communication,Listen and Repeat,,Listen and Match,Listen and Translate,Handling a Dialogue,Listen and Decode,Un

40、derstanding a Short Speech / Talk,Listen and Complete,Listen and Match,Listen and Answer,Listen and Complete,Listen and Answer,SECTION II Being All Ears,Learning Sentences for Workplace Communication,Listen and Repeat,1

41、 Listen to ten topic-related English sentences for workplace communication cross-referenced with their Chinese translation and try to remember them.,Back,,,Window on Key Words,double room 雙人房間check into / ou

42、t 入?。朔?Back,Listen and Match,2 Listen again to the above sentences rearranged in sequence, and then match them with their Chinese translation.,1) a. 我要先寄付押金嗎？2) b. 您是用信用卡還是現(xiàn)金支付？3)

43、 c. 我可以訂一個(gè)雙人房間嗎？4) d. 你們接受旅行支票嗎？5) e. 早晨好。假日旅館客房部。6) f. 這里的單人房間一天多少錢？7) g. 你什么時(shí)候入住酒店？8) h. 下午兩點(diǎn)前你要結(jié)賬退房。9) i. 請(qǐng)問(wèn)明天你們是

44、否有單人的空房間？10) j. 很抱歉，我們現(xiàn)在沒(méi)有空房。,g,i,b,h,d,e,j,f,a,c,Back,Listen and Translate,3 Listen to ten topic-related English sentences for workplace communication and translate them into Chinese orally.,Back,1) 我可以

45、在你們酒店預(yù)訂房間嗎？2) 我想辦理入住手續(xù)。3) 您想要什么樣的房間？4) 請(qǐng)給我看一下您的身份證或者護(hù)照好嗎？5) 您要在這里住多久？6) 單人房間一晚多少錢？7) 你想怎樣付賬？8) 對(duì)不起，我們今晚沒(méi)有空房了。9) 我想要一個(gè)有雙人床的房間。10) 房費(fèi)里包括早餐嗎？,1) May I have a reservation in your hotel?2) I would like to check in)

46、3) What kind of room do you want?4) Would you please show me your ID card or passport?5) How long will you stay here?6) How much do you charge for a single room one night?7) How do you want to pay?8) Sorry, we don’t

47、 have any room available for tonight.9) I want a room with a double bed.10) Is breakfast included in the bill?,Script:,Back,Tom Johnson came to a hotel. He wanted to stay in a single room with 1 bath, a good view, balc

48、ony . He made the reservation 2 at home, at the airport, at the railway station . After he arrived and checked in at the hotel, he filled out a registration 3 card, form, note and got the key to his room. His room number

49、 was 4 532, 235, 352 . Breakfast was 5 included, charged, paid in the bill, which was 6 served, made, cooked for several hours in the morning. Tom would pay for the hotel 7 meal, services, cost when he checked out. The r

50、eceptionist hoped that he would 8 like, please, enjoy himself during his stay there.,Handling a Dialogue,Listen and Decode,4 Listen to a dialogue and decode the message by finding the correct choices given in bracket

51、s according to what you have heard.,Script,Back,,,,,,,,,Unit | Four,Receptionist: Hi, sir, may I help you? Client: Yes, I’d like a single room with bath just for a couple of nights.Receptionist: Have you made

52、 a reservation? Client: Yes, I have. I made it just now at the airport.Receptionist: May I have your name, please? Client: Yes. My name is Tom Johnson.Receptionist: Oh, yes, Mr. Johnson. We have y

53、our reservation here. Would you please fill out this registration card? Client: Certainly.Receptionist: Your room number is 235, on the second floor. Here is the key to

54、your room. Client: Thank you. When do I pay for the room?Receptionist: You can pay when you check out. Client: By the way, does the price include breakfast?Receptionist: Yes. Breakfast will be se

55、rved from 7 A.M. to 10 A.M. Client: Where is it?Receptionist: It’s on the ground floor on the left. Client: It’s very kind of you. Thank you again.Receptionist: You are welcome. Enjoy yourself a

56、nd have a pleasant stay.,Script:,Back,Unit | Four,Listen and Answer,5 Listen to the dialogue again and then answer the following questions orally.,Back,1) What kind of room did Tom intend to stay in?2) Where did Tom m

57、ake the room reservation?3) On which floor was Tom room?4) Where was breakfast served?5) How long was breakfast served every day?,A single room with bath.  At the airport. On the second floo

58、r. On the ground floor.  For 3 hours.,Receptionist: Hello, sir. May I help you? Client: Yes, I would like a single room with bath just for a couple of nights.Receptionist: Have you made a

59、 reservation? Client: Yes, I have. 1 __________________________.Receptionist: May I have your name, please? Client: Yes, 2 _______________________.Receptionist: Oh, yes, Mr. Johnson. We have your

60、reservation here. Would you please fill out this registration card? Client: Certainly.,Listen and Complete,6 Listen to the dialogue for the last time and fill in the blanks according to what

61、you have heard.,my name is Tom Johnson,I made it just now at the airport,Back,Receptionist: Your room number is 235, on the second floor. Here is the key to your room. Client: Thank you.

62、 When do I pay for the room?Receptionist: 3 ____________________________. Client: By the way, does the price include breakfast?Receptionist: 4 _________________________________________. Client: Wh

63、ere is the dining hall?Receptionist: 5 ______________________________. Client: It’s very kind of you. Thank you again.Receptionist: You are welcome. Enjoy yourself and have a pleasant stay.,Listen and Comple

64、te,6 Listen to the dialogue for the last time and fill in the blanks according to what you have heard.,Back,It is on the ground floor on the left,You can pay when you check out,Yes. Breakfast will be served from 7 A.

65、M. to 10 A.M.,Welcome to Courtyard Hotel. It is our pleasure to welcome you as our guest and to wish you a 1 ________ stay here. It is very important to us that your stay should be as 2 __________ and as enjoyable as pos

66、sible. We take great 3 ______ in providing our guests with the highest levels of professional 4 _______ and hospitality. And it is our goal to 5 _______ your expectations. A comfortable stay is always a more produ

67、ctive one. So if there is anything we can do to make your next trip more pleasurable, 6 _______ to tell us about it. To share your feedback, 7 ______ to reach the front desk or 8 _______ the comment card in your room and

68、 give it to a 9 ________ of our staff. Thank you for your 10 ________ our hotel.,Understanding a Short Speech / Talk,Listen and Complete,7 Listen to a short speech twice and during the second listening, put back the