昆明電信固網(wǎng)裝維人員培訓(xùn)體系（doc 21頁）

1、來自資料搜索網(wǎng)()海量資料下載1昆明電信固網(wǎng)裝維人員培訓(xùn)體系昆明電信固網(wǎng)裝維人員培訓(xùn)體系目錄目錄來自資料搜索網(wǎng)()海量資料下載一、固網(wǎng)裝維人員培訓(xùn)體系建設(shè)的目標................................................................................3二、固網(wǎng)裝維人員培訓(xùn)體系的組織架構(gòu)..........................................

2、......................................4（一）市公司相關(guān)管控部門...............................................................................................4（二）云通服工維中心...............................................................

3、........................................4（三）各分公司...................................................................................................................4（四）各維護分部................................................

4、...............................................................5三、固網(wǎng)裝維人員培訓(xùn)的實施體系.......................................................................................5（一）員工培訓(xùn)的實施內(nèi)容.........................................

5、......................................................61、常規(guī)培訓(xùn).....................................................................................................................6（1）崗前培訓(xùn)..................................

6、......................................................................6①、崗前培訓(xùn)的目的.......................................................................................6②、崗前培訓(xùn)的對象...........................................

7、............................................7③、崗前培訓(xùn)的形式、內(nèi)容和時間...............................................................7④、崗前培訓(xùn)考試結(jié)果的應(yīng)用....................................................................8（2）實習(xí)員工培訓(xùn).....

8、............................................................................................8①、實習(xí)員工培訓(xùn)的目的...............................................................................8②、實習(xí)員工培訓(xùn)的對象：........................

9、................................................9③、實習(xí)員工培訓(xùn)的形式、內(nèi)容和時間.......................................................9④、實習(xí)員工培訓(xùn)考試結(jié)果的應(yīng)用.............................................................10（3）在職員工培訓(xùn)...........

10、...................................................................................11①、在職員工培訓(xùn)的目的.............................................................................11②、在職員工培訓(xùn)的對象..................................

11、...........................................11③、在職員工培訓(xùn)的內(nèi)容和時間..............................................................11④、在職員工培訓(xùn)形式.................................................................................12⑤、在職

12、員工培訓(xùn)考試結(jié)果的應(yīng)用.............................................................122、專項提升培訓(xùn)...........................................................................................................13（1）專項提升培訓(xùn)的目的.................

13、..................................................................13（2）專項提升培訓(xùn)的對象...................................................................................13（3）專項提升培訓(xùn)的形式、內(nèi)容........................................

14、...............................13①、新業(yè)務(wù)、重點業(yè)務(wù)推廣提升培訓(xùn)：.....................................................13②、業(yè)務(wù)和技能評估問題人員幫扶專項提升培訓(xùn)....................................14③、績效評估問題人員幫扶專項提升培訓(xùn)......................................

15、..........14來自資料搜索網(wǎng)()海量資料下載3為確保公司裝維服務(wù)質(zhì)量的提升，持續(xù)提升固網(wǎng)裝維人員的業(yè)務(wù)操作水平和服務(wù)規(guī)范，同時促進員工培訓(xùn)工作與企業(yè)發(fā)展及員工職業(yè)發(fā)展的結(jié)合，特擬定云通服培訓(xùn)體系。一、固網(wǎng)裝維人員培訓(xùn)體系建設(shè)的目標一、固網(wǎng)裝維人員培訓(xùn)體系建設(shè)的目標（一）夯實裝維一線人員的裝維服務(wù)能力和業(yè)務(wù)素質(zhì)，在員工培訓(xùn)的實施、培訓(xùn)師資隊伍建設(shè)、培訓(xùn)環(huán)境建設(shè)等方面摸索和建立出一套與當前裝維新形勢、新業(yè)務(wù)發(fā)展相適應(yīng)的培訓(xùn)工作體系