外文翻譯---物業(yè)管理信息系統(tǒng)

1、<p>　　標(biāo)題：物業(yè)管理信息系統(tǒng)</p><p>　　資料來源: 《物業(yè)管理信息系統(tǒng)》 作者：拉斯Basiura, 邁克Batongbacal </p><p>　　物業(yè)管理信息系統(tǒng)按照物業(yè)管理的類型和范疇主要分為兩大類型：住宅小區(qū)物業(yè)管理信息系統(tǒng)和非住宅物業(yè)管理信息系統(tǒng)。小區(qū)物業(yè)管理信息系統(tǒng)是圍繞物業(yè)管理企業(yè)的內(nèi)部管理與小區(qū)的功能管理這兩方得需求進(jìn)行設(shè)計(jì)的。系統(tǒng)具有人

2、力資源管理、房產(chǎn)管理、財(cái)務(wù)管理、設(shè)備管理、客戶服務(wù)與業(yè)主投訴、數(shù)據(jù)維護(hù)和系統(tǒng)安全等功能模塊，提供全方位的數(shù)據(jù)存儲(chǔ)、計(jì)算、查詢、統(tǒng)計(jì)、匯總、輸出等日常處理，不但能管理文本數(shù)據(jù)，還可以管理大量的圖片資料，操作簡便，業(yè)務(wù)流程規(guī)范，對(duì)具有不同特色的物業(yè)管理小區(qū)有著廣泛的適應(yīng)性。</p><p><b>　　住宅小區(qū)管理</b></p><p>　　房產(chǎn)管理：針對(duì)物業(yè)管理企業(yè)所

3、屬的一切房產(chǎn)，對(duì)房產(chǎn)信息進(jìn)行集中管理。包括：詳細(xì)描述記錄小區(qū)、樓盤、業(yè)主單元的位置、物業(yè)類型、房屋結(jié)構(gòu)、房號(hào)、戶型等信息。</p><p>　　客戶管理：幫助物業(yè)管理企業(yè)建立起完整的客戶檔案，對(duì)物業(yè)管理企業(yè)所管房屋的業(yè)主進(jìn)行管理?？稍敿?xì)記錄業(yè)主的姓名、身份證號(hào)等描述信息。</p><p>　　財(cái)務(wù)管理：主要包括水電費(fèi)標(biāo)準(zhǔn)的建立，水電氣費(fèi)用臺(tái)賬、綜合費(fèi)用臺(tái)賬、物業(yè)管理費(fèi)用臺(tái)賬等管理。<

4、/p><p>　　設(shè)備管理：對(duì)小區(qū)內(nèi)所有公用設(shè)備、設(shè)施及固定資產(chǎn)從其采購到更換，對(duì)其位置、數(shù)量、價(jià)格、維修、保養(yǎng)進(jìn)行全面的管理。</p><p>　　車輛管理：對(duì)小區(qū)內(nèi)的車輛進(jìn)行管理，主要包括管理客戶的車輛檔案及車輛事件，了解與業(yè)主相關(guān)的附屬信息，為業(yè)主提供更周全的服務(wù)。</p><p>　　物業(yè)管理企業(yè)的內(nèi)部管理</p><p>　　物業(yè)管理企

5、業(yè)的內(nèi)部管理一般包括企業(yè)辦公自動(dòng)化、領(lǐng)導(dǎo)綜合查詢、財(cái)務(wù)計(jì)劃與預(yù)算、人力資源管理、物資采購、外協(xié)單位管理、文件合同管理、企業(yè)知識(shí)管理功能。</p><p>　　辦公自動(dòng)化：包括電子郵件、公告通知、工作流審批、新聞管理、會(huì)議申請(qǐng)與安排、BBS等功能，支持在集團(tuán)、分公司、管理處多層面上的直接溝通，強(qiáng)化管理力度、實(shí)現(xiàn)扁平化管理。</p><p>　　領(lǐng)導(dǎo)綜合查詢：專門供公司領(lǐng)導(dǎo)查詢各區(qū)域公司、各管

6、理處、各項(xiàng)業(yè)務(wù)的處理狀況和所有管理處的綜合統(tǒng)計(jì)數(shù)據(jù)，方便管理人員分析問題。</p><p>　　計(jì)劃預(yù)算管理：制定各區(qū)域公司、管理處及下屬部門的工作計(jì)劃，制定各部門的月度收入、支出預(yù)算，記錄預(yù)算的實(shí)際執(zhí)行情況，為公司的財(cái)務(wù)資源調(diào)度提供支持。通過網(wǎng)絡(luò)遠(yuǎn)程實(shí)時(shí)對(duì)下級(jí)管理處的收費(fèi)、支出等財(cái)務(wù)數(shù)據(jù)進(jìn)行核算、監(jiān)控，確保財(cái)務(wù)安全。在集團(tuán)、分公司、管理處三個(gè)層面上，支持各種支出、日常費(fèi)用的付款審批工作流，支出跨級(jí)審批。對(duì)管理處

7、的本體維修基金進(jìn)行控制和管理。</p><p>　　人力資源管理：包括公司員工的工資、五險(xiǎn)一金的計(jì)算和處理，以及人事檔案、人事記錄、人事提醒、職業(yè)生涯規(guī)劃和人力資源培訓(xùn)等管理內(nèi)容。</p><p>　　外協(xié)單位管理：幫助物業(yè)管理企業(yè)有效管理分包商、供應(yīng)商、供電供水部門、銀行保險(xiǎn)等單位的詳細(xì)信息，并可以方便地查詢。包括資料管理、合同管理、支付管理、有償服務(wù)費(fèi)用查詢等。</p>

8、<p>　　物資采購管理：對(duì)供應(yīng)商歷次采購的計(jì)劃、審批和執(zhí)行情況的記載，支持采購成本在各部門之間的分配。以及采購合同的管理，包括合同的詳細(xì)內(nèi)容、合同執(zhí)行情況、合同付款計(jì)劃和執(zhí)行情況。</p><p>　　檔案管理：支持以ISO9000質(zhì)量管理體系文檔為主線，以各個(gè)業(yè)務(wù)部門的日常檢查、評(píng)估為手段，對(duì)下級(jí)各公司、管理處的工作質(zhì)量進(jìn)行監(jiān)控和及時(shí)管理各類市場(chǎng)推廣活動(dòng)，積累市場(chǎng)信息，對(duì)全委托項(xiàng)目和顧問項(xiàng)目的投標(biāo)活

9、動(dòng)進(jìn)行全程管理，包括中標(biāo)項(xiàng)目的合同條款、合同執(zhí)行、合同款收取、客戶反饋等信息進(jìn)行有效登記，提高合同執(zhí)行行率和客戶滿意度。</p><p>　　知識(shí)管理：能有效地幫忙物業(yè)管理企業(yè)建立起知識(shí)管理體系，管理知識(shí)的產(chǎn)生、發(fā)布、更新、共享。</p><p>　　物業(yè)管理信息系統(tǒng)的主要任務(wù)是最大限度地利用現(xiàn)代計(jì)算機(jī)技術(shù)、數(shù)據(jù)庫技術(shù)和網(wǎng)絡(luò)通信技術(shù)加強(qiáng)物業(yè)管理企業(yè)的信息管理、改善物業(yè)管理企業(yè)的管理流程和業(yè)

10、務(wù)規(guī)范，通過對(duì)物業(yè)管理企業(yè)擁有的人力、物力、財(cái)力、設(shè)備、技術(shù)等資源的調(diào)查研究，建立統(tǒng)一的企業(yè)數(shù)據(jù)，加工處理并編制成各種信息資料供企業(yè)管理層進(jìn)行正確的決策，從而不斷提高企業(yè)的管理水平和經(jīng)濟(jì)效益。其具體任務(wù)如下。</p><p>　　對(duì)各種物業(yè)資料的管理</p><p>　　物業(yè)檔案資料是原始記錄，包括各種承包合同、建筑物、管道設(shè)備、設(shè)施圖紙以及業(yè)主的各種信息等，是物業(yè)管理實(shí)施的基礎(chǔ)。例如，物

11、業(yè)接管驗(yàn)收中的原始記錄，可以成為日后保修與索賠的依據(jù)；業(yè)主的基本情況反映了服務(wù)對(duì)象的層次和差別，可為設(shè)定服務(wù)項(xiàng)目提供依據(jù)。</p><p>　　高效低成本完成日常信息處理業(yè)務(wù)</p><p>　　作為服務(wù)行業(yè)，物業(yè)管理企業(yè)平時(shí)主要處理一些事務(wù)性的工作。信息系統(tǒng)可以大大提高信息處理效率，減輕勞動(dòng)強(qiáng)度，從而提高工作效率和效益，同時(shí)又可促進(jìn)管理人員整體素質(zhì)的提高，改進(jìn)管理質(zhì)量和服務(wù)水平。<

12、/p><p>　　利用信息資源和各種管理模型，輔助高層管理人員進(jìn)行決策</p><p>　　隨著科學(xué)技術(shù)的進(jìn)步和市場(chǎng)經(jīng)濟(jì)的發(fā)展，物業(yè)管理的范圍日益擴(kuò)大，管理程度也日益復(fù)雜。面對(duì)日趨激烈的市場(chǎng)競(jìng)爭和人們對(duì)生活質(zhì)量的要求不斷提高，物業(yè)管理的現(xiàn)代化是必然趨勢(shì)。作為物業(yè)管理的決策者，必須學(xué)習(xí)和掌握現(xiàn)代管理理論和方法，運(yùn)用現(xiàn)代化的管理手段來實(shí)現(xiàn)物業(yè)管理，進(jìn)行決策，比如資金的運(yùn)用，新型服務(wù)運(yùn)用的策劃、服務(wù)

13、價(jià)格的制定、物業(yè)管理的規(guī)劃等都可以借助數(shù)學(xué)模型來做定量，以提高決策的效率和可靠性。</p><p>　　物業(yè)管理信息系統(tǒng)可以根據(jù)工作的需要，與金融機(jī)構(gòu)、上級(jí)主管部門、公共事業(yè)部門進(jìn)行交流溝通，這將給各種收費(fèi)工作帶來極大地方便。如果能與用戶的家用計(jì)算機(jī)聯(lián)網(wǎng)，從網(wǎng)上提供服務(wù)信息，加強(qiáng)與業(yè)主的聯(lián)系，物業(yè)管理的服務(wù)質(zhì)量將大大提高，這將是物業(yè)管理信息系統(tǒng)未來的發(fā)展方向。</p><p><b&

14、gt;　　外文文獻(xiàn)原文</b></p><p>　　Title:Property Management Information System </p><p>　　Material Source:《Property Management Information System》 Author:Russ Basiura, Mike Batongbacal</p>

15、<p>　　Property management information system in accordance with the type and scope of property management is divided into two types: residential property management information systems and non-residential property

16、 management information system.Residential property management property management information system is built around the enterprise's internal management and district management of the two parties have functional de

17、sign requirements.System with human resources management, property management</p><p>　　Residential Management</p><p>　　Property Management: property management companies for all real estate owne

18、d, centralized management of real estate information.Include: detailed description of district records, real estate, location of unit owners, property type, building structure, room number, size and other information.

19、 </p><p>　　Customer Management: property management companies to help establish a complete customer profile, the possession of the property management company to manage housing owners.Detailed record of the

20、 owners can name, ID number and other descriptive information.</p><p>　　Financial management: the establishment of standards including utilities, water and electricity cost accounting, a comprehensive cost a

21、ccounting, property management and other management expenses ledger. </p><p>　　Device Management: The district all utilities, facilities and procurement to replace its fixed assets, its location, quantity,

22、price, repair and maintenance to comprehensive management. </p><p>　　Vehicle management: management of vehicles within the district, including managing customer files and vehicle traffic incident, a subsid

23、iary of understanding and information related to the owners for the owners to provide more comprehensive services. </p><p>　　The internal management of the property management company </p><p>

24、;　　Internal management of the property management business generally, including corporate office automation, leading integrated query, financial planning and budget, human resources management, procurement, outsourcing t

25、he management, contract management documentation, enterprise knowledge management. </p><p>　　Office automation: including email, bulletin notice, approval workflow, information management, application and a

26、rrange meetings, BBS and other functions, support groups, branches, and the management of multi-surface direct communication, strengthen management, to achieve flat management.Leading integrated query: query specifically

27、 for the region's leading companies, the management, the status of the business and management at all comprehensive statistical data to help managers analyze the probl</p><p>　　Program and budget managem

28、ent: the development of the regional companies, and the management plan and subordinate departments, to develop the department's monthly income, expenditure budget, record the actual implementation of the budget, res

29、ource scheduling for the company's financial support.Remote real-time network management for lower fees, expenses and financial data for accounting, monitoring, to ensure financial security.In the group, branch, and

30、the management on three levels, support a </p><p>　　Human resources management: including the wages of employees, five insurance payments calculation and processing, as well as personnel files, personnel rec

31、ords, personnel advise, career planning and management of human resources training content. </p><p>　　Outsourcing the management: property management companies to help effectively manage subcontractors, su

32、ppliers, power and water supply sector, banking and insurance units of detailed information, and can easily query.Including data management, contract management, payment management, query and other paid services. </p

33、><p>　　Materials procurement and management: the procurement of suppliers previous plan approval and implementation of records to support the procurement costs are allocated between the various departments.Cont

34、ract management and procurement, including details of the contract, contract performance, contract payment plans and implementation. </p><p>　　File management: Support for ISO9000 quality management system

35、 documents the main line to each business unit's daily inspection, assessment as a means to subordinate companies, and the management to monitor the quality of work and timely management of all marketing activities,

36、the accumulation of market information,the whole project and consultancy projects commissioned by bidding for the entire management, including the terms of the contract bid items, contract enforcement, the contract shall

37、 b</p><p>　　Knowledge management: effective property management company to help build knowledge management systems, management, knowledge creation, publishing, updating and sharing. </p><p>　　P

38、roperty management information system's main task is to maximize the use of modern computer technology, database technology and network communication technologies to strengthen the property management enterprise info

39、rmation management, property management companies to improve management processes and business norms, through the property management company has the manpower,material and financial resources, equipment, technology and o

40、ther resources, research, establish a unified enterprise data, </p><p>　　The management of a variety of property information </p><p>　　Archives are original records of property, including cont

41、racts, building, plumbing, facilities drawings, and a variety of information owners, property management is the basis for implementation.For example, acceptance of the property over the original records, may become the b

42、asis for future warranty and claims; owners reflects a basic level of service targets and the difference can provide the basis for setting service. </p><p>　　Cost-efficient completion of daily information p

43、rocessing business </p><p>　　Line as a service industry, the major property management companies usually deal with some transactional work.Information system can greatly improve the information processing

44、efficiency, reduce labor intensity, thereby increasing the efficiency and effectiveness, while at the same promote the improvement of the overall quality of management, improve management quality and service levels.</

45、p><p>　　Use of information resources and a variety of management models, support senior management decision-making </p><p>　　With the scientific and technological progress and development of mark

46、et economy, expanding the scope of property management, management of increasingly complex.Faced with increasingly fierce market competition and people's increasing demands for quality of life, property management, m

47、odernization is inevitable.As a property management decision-makers, must learn and master modern management theory and methods, the use of modern management tools to achieve the property management, decision-makin</p

48、><p>　　Property management information system according to the needs, and financial institutions, the higher authorities, public utilities to communicate, which will work a variety of charges brought great conv

49、enience.If the user's home computer networking, information from the Internet to provide services to strengthen ties with the owners, property management will greatly enhance the quality of service, this will be the