Implementation of Total Quality Management(Tqm)in the Ghanaian Real Estate Industry.pdf

1、This study was aimed at studying the factors influencing implementation of TQM.A questionnaire was used to collect primary data from the study sample of 98, of which a response rate of 95％ was obtained.From the findings,

2、 majority of the respondents agreed that top management provides a leadership in quality management, real estate companies fulfils their corporate social responsibilities.Human resource abilities of real estate companies

3、 have improved.The real estate companies have appropriate organizational culture, flexible to internal and external changes.at encourages adherence to company policy and the law.These results show that construction compa

4、nies have appropriate organizational culture.Top management are committed to developing a Total Quality Management culture and also implement TQM systems in the delivery of their operations.Also communication was identif

5、ied as a critical factor in implementation of TQM.It is recommended that construction companies as well as other organizations who are implementing TQM take strategic measures in ensuring top management participation and

6、 commitment to quality initiatives.This study further recommends that top managements commit themselves in providing leadership and key resources needed in quality management.Training is a critical factor in implementati

7、on of TQM and that employees' training positively influences implementation of TQM.Further studies may be done to explore factors such as commitment, employee training, organizational culture and communication and their