大型超市規(guī)章管理制度

1、第1頁共47頁第1章門店各崗位責任門店各崗位責任.......................................................................................................................4一、店長崗位責任....................................................................

2、..........................................................4二、店長工作流程..............................................................................................................................4三、店長每日檢查項目表...............

3、...................................................................................................5四、課長工作流程................................................................................................................

4、..............6五、課長崗位職責..............................................................................................................................6六、理貨員崗位責任.............................................................

5、.............................................................7七、服務臺崗位責任..........................................................................................................................7八、收銀員崗位責任.................

6、.........................................................................................................7九、收銀員工作流程.........................................................................................................

7、.................7十、收銀工作注意事項：..................................................................................................................8十一、廣播員崗位責任..................................................................

8、.....................................................9十二、電腦操作人員崗位責任...........................................................................................................9十三、防損員員崗位職責..................................

9、...............................................................................10十四、企劃員崗位責任制.................................................................................................................10十五、播音員工作流程...

10、..................................................................................................................10第2章業(yè)務操作流程業(yè)務操作流程.........................................................................................

11、................................11一、新品導入流程..........................................................................................................................11二、接貨驗收規(guī)定..............................................

12、............................................................................11三、補貨上架作業(yè)流程..................................................................................................................12四、內(nèi)部調(diào)撥流程........

13、..................................................................................................................12五、銷貨退回程序................................................................................................

14、..........................12六、超市進貨退回流程圖..............................................................................................................13七、財務手續(xù)傳遞流程...........................................................

15、.......................................................14八、盤點工作流程..........................................................................................................................15九、顧客抱怨處理流程.....................

16、.............................................................................................17十、促銷活動作業(yè)流程..................................................................................................................1

17、8十一、超市采購員工作流程.............................................................................................................19十二、超市商品談判與結算流程圖.................................................................................

18、................20十三、續(xù)訂部商品工作流程.............................................................................................................21十四、商品變價工作流程....................................................................

19、.............................................21十五、無法退換的殘損商品處理流程：.........................................................................................21第3章管理制度管理制度......................................................

20、...........................................................................22一、店內(nèi)碼申請打印與粘貼規(guī)定..................................................................................................22二、贈品管理制度.....................

21、.....................................................................................................22三、特價快訊考核制度...........................................................................................................

22、.......23四、孤兒商品的管理制度..............................................................................................................23五、商品質(zhì)量管理制度..............................................................................

23、....................................23六、報損制度..................................................................................................................................23七、盤點制度......................................

24、............................................................................................24八、談判員管理制度.....................................................................................................................

25、.24九、微機室管理制度......................................................................................................................24第3頁共47頁三、超市商管員工作制度......................................................................

26、...........................................40一、編碼規(guī)則：.............................................................................................................................40二、編碼傳遞流程：................................

27、.....................................................................................40三、供貨商及合同管理：.............................................................................................................40四、超市商品淘汰制度.

28、....................................................................................................................41五、超市付款審核制度............................................................................................

29、.........................41六、超市新品導入制度.....................................................................................................................41七、超市滯銷品淘汰.......................................................

30、..................................................................42一、滯銷品淘汰程序：.................................................................................................................42二、滯銷品形成的原因：................

31、.............................................................................................42三、滯銷品淘汰作業(yè)：.................................................................................................................42

32、第5章超市收銀員工作規(guī)范超市收銀員工作規(guī)范.............................................................................................................43一、收銀員理念.................................................................................

33、................................................43二、收銀員應有禮節(jié).........................................................................................................................43三、結帳程序................................

34、.....................................................................................................43四、收銀員注意事項............................................................................................................

35、.............43遵守有關現(xiàn)金規(guī)定：.....................................................................................................................43有關收銀規(guī)定：......................................................................

36、.......................................................44五、營業(yè)前注意事項.........................................................................................................................44六、營業(yè)中注意事項......................

37、...................................................................................................44七、營業(yè)后注意事項..............................................................................................................

38、...........45八、收銀臺資產(chǎn)管理.........................................................................................................................45交接班規(guī)定：.....................................................................