版權(quán)說明:本文檔由用戶提供并上傳,收益歸屬內(nèi)容提供方,若內(nèi)容存在侵權(quán),請(qǐng)進(jìn)行舉報(bào)或認(rèn)領(lǐng)
文檔簡(jiǎn)介
1、4500 單詞, 單詞,26500 英文字符, 英文字符,7700 漢字 漢字出處: 出處:2010 International (Summer) Conference on Asia Pacific Business Innovation service quality is positively related to behavioral intentions, customer satisfaction is positivel
2、y related to behavior intentions. Similarly, customer satisfaction works as mediator between service quality and behavior intentions of the customers. The model is tested in an empirical study with data from a survey 243
3、 Asian, European and American customers who were staying at luxury and medium size hotel in Nepal. Regarding with quality management, 120 employees were taken as sample under luxury and medium size hotels in Nepal consid
4、ering different dimensions of quality management.Findings: Among four hypotheses, service quality has positively associated with behavior intentions of the customer in the hotel. Service quality has not relationship with
5、 customer satisfaction. Customer satisfaction has not direct relationship with behavior intentions of the customer but customer satisfaction has worked as mediator between customer service quality and behavior intentions
6、 of the customer in the hotel industry.Research limitations/implications: Future research should consider on age, gender, and nationality affect the service quality and satisfaction and behavior intentions of the custome
7、r in the hotel industry.Originality/value: The research provides valuable insights into quality management dimension, service quality dimension, customer satisfaction and their behavior intentions.Keywords: Quality manag
8、ement, services quality, customer satisfaction, Ladhari, 2009). There is strong evidence in academic research that supports service quality has a direct relationship in behavior intentions or indirect or customer satisf
9、action mediates between service quality and behavior intentions (Zeithmal et al. 1996). Quality management has become the prime issue in Nepalese business along with the growth of the service sectors since 1990s. The rea
10、son for growing awareness in quality and quality management philosophy is directed related to achieve organization short and long term financial goals, increase market share and create sustainable competitive advantage (
11、Gupta, McDanial Swonson & Davis, 2003). Zineldin (2006) patient service satisfaction has found with service quality and service quality is positively correlated with behavior intentions (willingness to recommend the
溫馨提示
- 1. 本站所有資源如無特殊說明,都需要本地電腦安裝OFFICE2007和PDF閱讀器。圖紙軟件為CAD,CAXA,PROE,UG,SolidWorks等.壓縮文件請(qǐng)下載最新的WinRAR軟件解壓。
- 2. 本站的文檔不包含任何第三方提供的附件圖紙等,如果需要附件,請(qǐng)聯(lián)系上傳者。文件的所有權(quán)益歸上傳用戶所有。
- 3. 本站RAR壓縮包中若帶圖紙,網(wǎng)頁內(nèi)容里面會(huì)有圖紙預(yù)覽,若沒有圖紙預(yù)覽就沒有圖紙。
- 4. 未經(jīng)權(quán)益所有人同意不得將文件中的內(nèi)容挪作商業(yè)或盈利用途。
- 5. 眾賞文庫僅提供信息存儲(chǔ)空間,僅對(duì)用戶上傳內(nèi)容的表現(xiàn)方式做保護(hù)處理,對(duì)用戶上傳分享的文檔內(nèi)容本身不做任何修改或編輯,并不能對(duì)任何下載內(nèi)容負(fù)責(zé)。
- 6. 下載文件中如有侵權(quán)或不適當(dāng)內(nèi)容,請(qǐng)與我們聯(lián)系,我們立即糾正。
- 7. 本站不保證下載資源的準(zhǔn)確性、安全性和完整性, 同時(shí)也不承擔(dān)用戶因使用這些下載資源對(duì)自己和他人造成任何形式的傷害或損失。
最新文檔
- [雙語翻譯]酒店管理外文翻譯-- 酒店行業(yè)服務(wù)質(zhì)量管理與顧客滿意度及行為意向的相關(guān)研究(原文)
- [雙語翻譯]酒店管理外文翻譯-- 酒店行業(yè)服務(wù)質(zhì)量管理與顧客滿意度及行為意向的相關(guān)研究中英全
- 2010年酒店管理外文翻譯-- 酒店行業(yè)服務(wù)質(zhì)量管理與顧客滿意度及行為意向的相關(guān)研究
- 2010年酒店管理外文翻譯-- 酒店行業(yè)服務(wù)質(zhì)量管理與顧客滿意度及行為意向的相關(guān)研究.DOCX
- 2010年酒店管理外文翻譯-- 酒店行業(yè)服務(wù)質(zhì)量管理與顧客滿意度及行為意向的相關(guān)研究(原文).PDF
- [雙語翻譯]服務(wù)質(zhì)量外文翻譯--基于顧客滿意度的服務(wù)質(zhì)量測(cè)評(píng)
- [雙語翻譯]服務(wù)質(zhì)量外文翻譯--基于顧客滿意度的服務(wù)質(zhì)量測(cè)評(píng)(英文)
- [雙語翻譯]服務(wù)質(zhì)量外文翻譯--基于顧客滿意度的服務(wù)質(zhì)量測(cè)評(píng)中英全
- 2015年服務(wù)質(zhì)量外文翻譯--基于顧客滿意度的服務(wù)質(zhì)量測(cè)評(píng)
- 經(jīng)濟(jì)型酒店服務(wù)質(zhì)量與顧客滿意度分析
- [雙語翻譯]民宿外文翻譯--社區(qū)為基礎(chǔ)的寄宿家庭服務(wù)質(zhì)量,游客滿意度和行為意向
- 酒店管理外文翻譯--酒店業(yè)服務(wù)質(zhì)量管理研究(節(jié)選)
- A禮儀公司服務(wù)質(zhì)量管理與顧客滿意度研究.pdf
- 蒙古花朵酒店服務(wù)質(zhì)量和顧客滿意度研究.pdf
- 感知服務(wù)質(zhì)量、顧客滿意度與顧客行為意愿的關(guān)系研究--泰國(guó)曼谷星級(jí)酒店.pdf
- 2015年服務(wù)質(zhì)量外文翻譯--基于顧客滿意度的服務(wù)質(zhì)量測(cè)評(píng).DOCX
- 服務(wù)質(zhì)量、顧客滿意與行為意向關(guān)系研究
- [雙語翻譯]民宿外文翻譯--社區(qū)為基礎(chǔ)的寄宿家庭服務(wù)質(zhì)量,游客滿意度和行為意向(英文)
- 酒店管理專業(yè)畢業(yè)論文—酒店顧客滿意度研究
- 酒店管理專業(yè)畢業(yè)論文—酒店顧客滿意度研究
評(píng)論
0/150
提交評(píng)論