上海文瑞制藥有限公司客戶投訴反應(yīng)系統(tǒng)的創(chuàng)新.pdf

1、復(fù)旦大學(xué)碩士學(xué)位論文上海文瑞制藥有限公司客戶投訴反應(yīng)系統(tǒng)的創(chuàng)新姓名：唐榮申請學(xué)位級別：碩士專業(yè)：工商管理指導(dǎo)教師：龔國華2001.10.30蘭堅(jiān)受■鱉墜—一!：塑墨堡趔墊塑墮竺型查寶塑堡墾生墨墮蝗型塑EnglishDigestThetitIeofthisthesisis“TheReestablishmentoftheComPlaintttandlingSysteminShanghaiWenryPharmaceuticalCompanyL

2、imited”，withtheaimtoshowwhatisnecessarytorunaneffectivecomplainthandlingsystembycomparingtheexistedandformersystemA11descriPtionissupportedbya10tofexampletoincreasethecredibilityWhatmettersinthisthesisistoremindthemanage

3、mentinallfieldsthatundermarketeconomy，servieeaspartofthegoodshasbeel3acceptedthenrootedi13ourcustomerhowtoestablishandrunaneffectivecomplainthandlingsystemwillaffectthedevelopmentofenterprise，Thewholethesisisdividedinto3

4、majorsectionwithtotal5chapters。Thel81chapterdescribethebackgroundandestablishmentofShanghaiWenryPharmaceuticalCompanyLimitedtogivethereadersabirdseYevjewofShanghaiWenryChapter2toChapter4constitutesthemajorseetionofthethe

5、sisInthissection，thecharacteristicofqualitYmanagementinpharmaceuticalcompanYasweIIascompariSOIlbetweenexistedandformercomplainthandlingsystemisdescribedInchapter2thewhoePietureofqualitYmanagementinpharmaceuticalcompanyis

6、shornto1etreadersbetterunderstandthef01lowing2chaptersWhileinchapter3and4，comparisoniSmadebetweenexistedandformercomplainthandlingsysteminreactionspeed，budgetcontrol，tFendanalYsisandcommunicationelficiencYetc。。Chapter5is

7、thesummaryofthethesis，inthischapter，theimportanceofaneffectivecomplainthandlingsystemisanalYzed，sodootheFfields。Thethesisisfinishedbychapter5。Ihopethroughthisthesis，Icanshowtherunningofaneffectivesystem，andarouseeveryone