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1、AssignmentoneChapter1EffectiveEthicalCommunicationatwk1.Whatdoestheexpression‘communicationskills’includeCommunicationskillsmeanreadinglisteningnonverbalspeakingwritingskillscommunicationskillsarecriticaltoeffectivejobpl

2、acementcareeradvancementganizationalsuccess.2.Fewerlayersofmanagementmeangreatercommunicationchallengesffrontlinewkers.WhyTheflatteningmeansfewerlayersofmanagersseparatedecisionmakersfromfrontlinewkers.Intraditionalcompa

3、niesinfmationflowsthroughmanylevelsofmanagers.Inflatganizationshoweverwherethelivesofcommunicationareshterdecisionmakerscanreactmequicklytomarketchanges.Restructuredcompaniesganizewkwithhizontalteamsthatallowvariousareas

4、tointeractmeefficiently.Today’sflatterganizationshoweveralsoposegreatercommunicationchallenges.Inthepastauthitarianhierarchicalmanagementstructuresdidnotrequirethateveryemployeebeaskilledcommunicat.Managerssimplyposedalo

5、ngmessagestothenextlevel.Todayhoweverfrontlineemployeesaswellasmanagersparticipateindecisionmaking.Nearlyeveryoneisawriteracommunicat.Businesspeoplepreparetheirownmessagesecretariesnolongercleanuptheirbosses’writing.3.Wh

6、yisalcommunicationconsideredmeeffectivethanwrittencommunicationalcommunicationhasmanyadvantages.Fonethingitminimizesmisunderstingsbecausecommunicatscanimmediatelyaskquestionstoclarifyuncertainties.Fanotheritenablescommun

7、icatstoseeeachother’sfacialexpressionshearvoiceinflectionsfurtherimprovingtheprocess.alcommunicationisalsoanefficientwaytodevelopconsensuswhenmanypeoplemustbeconsulted.Finallymostofusenjoyfacetofaceinterpersonalcommunica

8、tionbecauseitiseasyfeelswarmnaturalpromotesfriendship.4.WhenyouarefacedwithadifficultethicaldecisionwhatquestionsshouldyouaskselfIstheactionyouareconsideringlegalHowwouldyouseetheproblemifyouwereontheoppositesideWhatarea

9、lternatesolutionsCanyoudiscusstheproblemwithsomeonewhoseadviceyoutrustHowwouldyoufeelifyourfamilyfriendsemployercowkerslearnedofyouractionChapter2Professionalism:TeamMeetingListeningNonverbalEtiquetteSkillsAstereotypeisa

10、noversimplifiedbehavialpatternapplieduncriticallytogroups.Thetermwasuseiginallybyprinterstodescribeidenticaltypesetintwoframes.Stereotypesarefixedrigid.Althoughtheymaybeexaggeratedovergeneralizedbeliefswhenappliedtogroup

11、sofpeoplestereotypesarenotalwaysentirelyfalse.Oftentheycontainagrainoftruth.Prototypesthenaredynamicchangewithfreshexperience.Prototypesbasedonobjectiveobservationsusuallyhaveaconsiderableamountoftruthinthem.Thatiswhythe

12、ycanbehelpfulinstudyingcultures.3.Brieflycontrasthighlowcontextcultures.LowcontextculturesHighcontextculturesTendtopreferdirectverbalinteractionTendtounderstmeaningatonelevelonlyAregenerallylessproficientinreadingnonverb

13、alcuesValueindividualismRelymeonlogicEmploylinearlogicSaynodirectlyCommunicateinhighlystructuredprovidedetailsstressliteralmeaningsgiveauthitytowritteninfmationTendtopreferindirectverbalinteractionTendtounderstmeaningemb

14、odiedatmanysocioculturallevelsAregenerallymeproficienttoreadingnonverbalcuesValuegroupmembershipRelymeoncontextfeelingEmployspatiallogicTalkaroundpointavoidsayingnocommunicateinasimplesometimesambiguousmessagesunderstvis

15、ualmessagereadily4.WhyisinterculturalcommunicationincreasinglyimptantwhatmustbusinesscommunicatsdotosucceedThereasonsliein:?Theglobalizationofmarketsmeanthatyoucanexpecttobedoingbusinesswithpeoplefromaroundthewld?Technol

16、ogicaladvancementsintransptationinfmationaremakingthewldsmallermeintertwined?Memepeoplearecomingfromotherculturesthuschangingthecompetitionofthemarketplace.Successfulinteractionrequiresawarenesstoleranceaccommodation.Bus

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