uniform control制服管理

1、STARDSTARDSTARDOPERATINGOPERATINGOPERATINGPROCEDUREPROCEDUREPROCEDURE標(biāo)準(zhǔn)操作程序標(biāo)準(zhǔn)操作程序標(biāo)準(zhǔn)操作程序標(biāo)準(zhǔn)操作程序UNIFMCONTROL制服管理TASKNUMBER:任務(wù)號：任務(wù)號：LI0002DEPARTMENT:部門：部門：Housekeeping客房部DATEISSUED:制定日期：制定日期：August20052005年8月GUESTEXPECTATION

2、:客人期望：客人期望：Iexpectemployeesperfmingthesamejobtowearthesameunifm.WhenIseeemployeeswithunifmswhichhavebeenobviouslybrowedfromanotherpersondepartmenttheprofessionalismofthehotelisquestioned.我希望員工都穿上自己工作所專有的制服。如果我看到員工穿的是借來的其

3、他部門的制服，那么酒店的專業(yè)水準(zhǔn)將會受到質(zhì)疑。TIMETOTRAIN:培訓(xùn)時(shí)間：培訓(xùn)時(shí)間：25minutes25分鐘Whyisthistaskimptantfyouourguests為什么這項(xiàng)任務(wù)對你及我們的客人如此重要？為什么這項(xiàng)任務(wù)對你及我們的客人如此重要？Answers:回答：回答：1.IunderstthatitisimptanttoregularlycheckthenumberofUnifms.我知道常規(guī)的檢查制服編號是非常重

4、要的。2.IunderstthatImusttakeresponsibilityfmyUnifm我知道我必須對制服負(fù)責(zé)。3.Icanshowmyprofessionalism.我體現(xiàn)出了我的專業(yè)水準(zhǔn)。WHATSTEPS步驟步驟HOWSTARDS如何做如何做標(biāo)準(zhǔn)標(biāo)準(zhǔn)TRAININGQUESTIONS培訓(xùn)問題培訓(xùn)問題itemsstaffrewearing.部門領(lǐng)導(dǎo)須將員工佩帶項(xiàng)目填寫進(jìn)盤點(diǎn)清單Laundrysupervistocountal

5、lunifmsinthelaundrydepartment.洗衣房主管清點(diǎn)所有洗衣房制服數(shù)量。AllInventylistsarecollectedhedtotheHousekeeperassigned.所有盤點(diǎn)存貨清單將會收集并交與指定的行政管家。WhohastocounttheUnifms誰需要清點(diǎn)制服？6)LockerInspection存物柜檢查TheinfmationiscompiledintheMastert.信息都會編輯進(jìn)

6、入主控表AspotcheckistobecarriedoutbeHRpersonnelstaffSecuritytoensurethatadditionalunifmsarenothiddeninlockers.一個(gè)抽樣檢查表是讓人力資源部員工和保安確定存物柜里沒有多余的制服。WhydoesHRmakespotchecks為什么人力資源部需要進(jìn)行抽樣檢查？7)LostdamagedUnifms遺失或損壞制服UnifmAttendantt

7、orepttoExecutiveHousekeeperflostdamagedunifms.制服房員工須向行政主管報(bào)告遺失或損壞的制服情況。IfaunifmislostdamagedduetonegligencetheExecutiveHousekeeperwillissueamemotoFCfthecostoftheunifmtobegedtothestaffmemberconcerned.如果員工由于疏忽而丟失或損壞了制服，行政主管