碧桂園物業(yè)全套管理制度-物業(yè)管理部

1、碧桂園威尼斯城屋村物業(yè)管理部第1頁共183頁目錄第一節(jié)、部門職責(zé)與工作目標(biāo)第一節(jié)、部門職責(zé)與工作目標(biāo)…………………………………………………………………………….…1部門管理人員編制………………………………………………………………………………………….…4第二節(jié)、崗位職務(wù)說明書第二節(jié)、崗位職務(wù)說明書.......................................................................

2、.......................................................7經(jīng)理職責(zé)說明書.................................................................................................................................................7經(jīng)理助理職務(wù)說明書..

3、.......................................................................................................................................8文員職務(wù)說明書.............................................................................

4、..................................................................11主管職務(wù)說明書...............................................................................................................................................11

5、副主管職務(wù)說明書...........................................................................................................................................14領(lǐng)班職務(wù)說明書................................................................

6、...............................................................................16副領(lǐng)職務(wù)說明書....................................................................................................................................

7、...........17培訓(xùn)教官職務(wù)說明書.......................................................................................................................................18物業(yè)管理員職務(wù)說明書...................................................

8、................................................................................20第三節(jié)操作規(guī)程第三節(jié)操作規(guī)程............................................................................................................................

9、.................22二、車場(chǎng)...........................................................................................................................................................25三、卡鐘....................................

10、.......................................................................................................................26四、區(qū)外巴士.............................................................................................

11、......................................................26五、巡邏崗位....................................................................................................................................................28大門崗執(zhí)勤...

12、....................................................................................................................................................30七、家訪(臨時(shí))..............................................................

13、....................................................................................31八、物業(yè)管理部經(jīng)理操作規(guī)程........................................................................................................................3

14、1九、物業(yè)管理部主管操作規(guī)程........................................................................................................................33十、物業(yè)管理部領(lǐng)班操作規(guī)程.......................................................................

15、..................................................34十一、辦公室工作人員（工作人員含辦證人員、監(jiān)控員、文員）............................................................37十二、突出事件的處理....................................................................

16、................................................................37十三、拾遺物品的處理....................................................................................................................................45十四、客人、業(yè)主出現(xiàn)

17、情緒沖動(dòng)（行為過激）的處理................................................................................47十五、卡口欄桿撞或區(qū)內(nèi)設(shè)施被損壞的處理................................................................................................49十六、停水的處理

18、............................................................................................................................................50十七、洋房區(qū)對(duì)占用消防通道停車的處理............................................................

19、........................................51十八、對(duì)洋房區(qū)占用私家車位的處碧桂園威尼斯城屋村物業(yè)管理部第3頁共183頁二十七、培訓(xùn)教官錄用標(biāo)準(zhǔn)...................................................................................................................87二十八、領(lǐng)班（副領(lǐng)班）錄

20、用標(biāo)準(zhǔn).......................................................................................................88二十九、物業(yè)管理部管理人員轉(zhuǎn)證標(biāo)準(zhǔn)...............................................................................................

21、89三十、物業(yè)管理管理崗位晉升標(biāo)準(zhǔn)...........................................................................................................91三十一、物業(yè)管理員轉(zhuǎn)證標(biāo)準(zhǔn).................................................................................

22、..............................92三十二、物業(yè)管理員的基本姿勢(shì)...........................................................................................................95三十三、物業(yè)管理部車輛管理規(guī)定..................................................

23、.....................................................95三十四、物業(yè)管理話費(fèi)、油費(fèi)報(bào)銷標(biāo)準(zhǔn)................................................................................................96三十五、消防組織結(jié)構(gòu)與各級(jí)職責(zé)...................................

24、....................................................................97二、管理制度................................................................................................................................................

25、...106三、安全檢查...................................................................................................................................................119四、設(shè)備管理（消防）................................................

26、...................................................................................123五、應(yīng)急..................................................................................................................................

27、.........................131六、消防宣傳與教育......................................................................................................................................138第六節(jié)、面試問題設(shè)計(jì)....................................

28、...............................................................................................149二、小區(qū)安全管理規(guī)定................................................................................................................

29、..................151三、碧桂園威尼斯城裝修管理規(guī)定安全管理部分.......................................................................................152四、物業(yè)管理部班長(zhǎng)考核方案...........................................................................

30、............................................154五、物業(yè)管理員考核綱要...............................................................................................................................159六、物業(yè)管理部重要事件備忘錄..................

31、.................................................................................................162七、物業(yè)管理部月度工作、活動(dòng)安排表.......................................................................................................

32、163八、車輛檢查登記表.......................................................................................................................................163九、政審表.................................................................

33、......................................................................................164十、物業(yè)管理部摩托車維修月申報(bào)表..........................................................................................................165十一、物業(yè)管

34、理部加班申請(qǐng)表.......................................................................................................................165十二、請(qǐng)假條.....................................................................................