項目部運營管理手冊

1、目錄目錄第一部分：管理架構(gòu)及崗位職責第一部分：管理架構(gòu)及崗位職責............................................................................................31.產(chǎn)險項目部管理架構(gòu)...................................................31.1產(chǎn)險項目部管理架構(gòu)....................

2、.............................31.2崗位職責...........................................................4第二部分：現(xiàn)場管理制度第二部分：現(xiàn)場管理制度.....................................................................................................

3、...92.1現(xiàn)場行為規(guī)范........................................................92.1.1現(xiàn)場紀律.........................................................92.1.2系統(tǒng)操作........................................................102.2現(xiàn)場行為規(guī)范扣分標準...

4、.............................................112.2.1現(xiàn)場紀律........................................................112.2.2系統(tǒng)操作........................................................122.3交接班制度...............................

5、...........................122.4考勤制度............................................................132.5保密制度............................................................152.6值班長巡視制度...........................................

6、...........162.7彈性排班制度........................................................172.8定期培訓月考制度....................................................172.9末位淘汰制..........................................................182.10會議制

7、度...........................................................182.10.1班前班后會.....................................................182.10.2項目部工作例會.................................................192.10.3部門工作例會................

8、...................................19第三部分：招聘培訓體系第三部分：招聘培訓體系......................................................................................................20203.1人員招聘................................................

9、............203.1.1招聘流程........................................................203.1.2招聘的測試與評估................................................203.2崗前培訓............................................................203.2.1職業(yè)

10、生涯設計：..................................................203.2.2基礎素質(zhì)培訓....................................................213.2.3業(yè)務知識培訓和技能培訓..........................................213.3在崗培訓...............................

11、.............................213.3.1服務技巧培訓....................................................213.3.2新業(yè)務培訓.....................................................213.3.3針對性培訓.................................................

12、....223.4轉(zhuǎn)崗晉升培訓......................................................223.4.1管理技能培訓....................................................223.5待崗培訓...........................................................223.5.1補充業(yè)務培訓.....

13、...............................................233.5.2技能強化培訓....................................................233.6人員儲備計劃........................................................23第四部分：后勤保障體系第四部分：后勤保障體系.................

14、.....................................................................................20203第一部分：管理架構(gòu)及崗位職責第一部分：管理架構(gòu)及崗位職責1.1.XXXX項目管理架構(gòu)項目管理架構(gòu)1.1XX1.1XX項目管理管理架構(gòu)項目管理管理架構(gòu)業(yè)務一組組長業(yè)務一組組長信息協(xié)調(diào)崗品管培訓崗座席座席項目主管項目經(jīng)理人員比例：經(jīng)理：主管：組長：座席=1:1:4