經(jīng)濟(jì)型酒店前廳服務(wù)手冊(cè)

1、云上四季快捷酒店 云上四季快捷酒店服務(wù)手冊(cè) 服務(wù)手冊(cè)前廳分冊(cè) 前廳分冊(cè)四 話術(shù)實(shí)例 .............................................................................................................26第九節(jié) 換 房 ...........................................................

2、........................................................27一 操作步驟 .............................................................................................................27二 操作標(biāo)準(zhǔn) .....................................

3、........................................................................27三 注意事項(xiàng) .............................................................................................................28第十節(jié) 留 言 ....................

4、...............................................................................................28一 操作步驟 .............................................................................................................28二 操作標(biāo)

5、準(zhǔn) .............................................................................................................29三 注意事項(xiàng) ....................................................................................................

6、.........29第十一節(jié) 叫醒服務(wù) .............................................................................................................30一 操作步驟 .................................................................................

7、............................30二 操作標(biāo)準(zhǔn) .............................................................................................................30三 注意事項(xiàng) .................................................................

8、............................................31第十二節(jié) 問(wèn)訊服務(wù) .............................................................................................................31一 操作步驟 ..............................................

9、...............................................................31二 操作標(biāo)準(zhǔn) .............................................................................................................32三 注意事項(xiàng) ..............................

10、...............................................................................32第十三節(jié) 接受賓客投訴 .....................................................................................................33一 操作步驟 .................

11、............................................................................................33二 操作標(biāo)準(zhǔn) .............................................................................................................33三 注意事項(xiàng) .

12、............................................................................................................34第十四節(jié) 賓客損壞酒店物品的處理 .................................................................................34一操作步驟 ....

13、.......................................................................................................34二 操作標(biāo)準(zhǔn) ............................................................................................................

14、.35三 注意事項(xiàng) .............................................................................................................35第十五節(jié) 轉(zhuǎn)接電話 .........................................................................................

15、....................36一 操作步驟 .............................................................................................................36二 操作標(biāo)準(zhǔn) .........................................................................

16、....................................36三 注意事項(xiàng) .............................................................................................................36第十六節(jié) 商務(wù)服務(wù) ......................................................

17、.......................................................37一 操作步驟 .............................................................................................................37二 操作標(biāo)準(zhǔn) ......................................

18、.......................................................................37三 注意事項(xiàng) .............................................................................................................38四 收發(fā)傳真標(biāo)準(zhǔn) ....................

19、.................................................................................38五 復(fù)印打字 .............................................................................................................38第十七節(jié) 訪客登記 .........

20、....................................................................................................39一 操作步驟 .............................................................................................................39

21、二 操作標(biāo)準(zhǔn) .............................................................................................................40三 注意事項(xiàng) ...............................................................................................

22、..............40第十八節(jié) 補(bǔ)辦房卡、鑰匙 .................................................................................................41一 操作步驟 .....................................................................................

23、........................41二 操作標(biāo)準(zhǔn) .............................................................................................................41三 注意事項(xiàng) .....................................................................

24、........................................42第十九節(jié) 物品存放 .............................................................................................................43一 操作步驟 ..................................................