鋼鐵物流服務(wù)績效評價體系研究.pdf

1、華中科技大學(xué)碩士學(xué)位論文鋼鐵物流服務(wù)績效評價體系研究姓名：韓新萍申請學(xué)位級別：碩士專業(yè)：工商管理指導(dǎo)教師：徐賢浩20080426II華 中 科 技 大 學(xué) 碩 士 學(xué) 位 論 文 Abstract This article is divided into four main parts. This paper uses the theoretical methods which combining practical applicat

2、ion, to analyze and evaluate. For logistics services of steel industry. An overview of the important meaning of logistics services, features and the main content of logistics services, summed up the value of logistics se

3、rvices; Expound on the meaning of performance evaluation and introduce theories and methods of the performance evaluation of logistics services. Provide an overview of logistics development of several large steel enterpr

4、ises in China, and introduce the main chain of steel enterprises logistics, present the problems which exist in the development of logistics services. From several aspects such as, the surveys of the customer satisfactio

5、n frequent, customer complaints, protective control of product delivery, and standardized product coding, logistics services in e-commerce, discuss the steel logistics services practice. Discuss on the effectiveness of l

6、ogistics services of steel enterprise and the strategies which can improve logistics services of steel enterprise. First introduce the principles of constructing evaluation of logistics service of iron enterprises, choic

7、e the criterion and design criterions and distribute the weighted average, and explain the meaning of each indicators and calculation methods. Through performance evaluation can found out logistics factors that make comp

8、anies give ground during the marketing competition. According to the results of the evaluation, enterprises rectify with their own product's characteristics. This Logistics activities assessment enables enterprises t

9、o further reduce logistics costs at the same time of developing value-added services, thereby create customer value, gain the logistics profit. Key words: Logistics services Performance evaluation The steel enterp