北京地鐵公司服務(wù)規(guī)范(32版本)

1、北京地鐵公司服務(wù)規(guī)范北京地鐵公司服務(wù)規(guī)范（討論稿）（討論稿）3目錄第一部分服務(wù)設(shè)施規(guī)范.............................................................................5第一篇車站服務(wù)設(shè)施..................................................................................5第二篇列車服務(wù)

2、設(shè)施...................................................................................7第二部分員工服務(wù)行為規(guī)范........................................................................8第一篇服務(wù)原則..........................................

3、...............................................8第二篇服務(wù)行為規(guī)范.................................................................................8第一章儀容儀表規(guī)范........................................................................

4、.........8一著裝規(guī)范..........................................................................................8二發(fā)型規(guī)范........................................................................................10三配飾規(guī)范..............

5、..........................................................................10四衛(wèi)生規(guī)范........................................................................................11五其他要求............................................

6、............................................11第二章儀態(tài)行為規(guī)范...............................................................................13一站姿.................................................................................

7、...............13二坐姿................................................................................................14三行姿................................................................................................14四