珠寶零售店運營管理手冊

1、1珠寶零售店運營管理手冊珠寶零售店運營管理手冊目錄3【營業(yè)員非銷售狀態(tài)下的工作】..............................................17七、工作管理規(guī)定............................................................17【商品丟失】........................................................

2、......17【盤存制度】..............................................................18【獎懲規(guī)定】..............................................................18第四章第四章銷售管理制度銷售管理制度......................................................

3、............................................................2121一、顧客接待制度............................................................21二、柜臺銷售折扣管理規(guī)定....................................................22三、促銷管理規(guī)定............

4、................................................22四、收銀管理制度............................................................23五、貨品安全管理............................................................24六、禮品、贈品發(fā)放管理規(guī)定.................

5、.................................24七、柜臺營業(yè)用品、物料管理規(guī)定..............................................25第五章第五章品牌管理制度品牌管理制度........................................................................................................

6、..........2525一、形象管理制度............................................................25【店面形象管理制度】......................................................25【人員形象管理制度】......................................................26二、客戶

7、管理制度............................................................27三、售后服務制度............................................................28四、顧客投訴管理............................................................29【顧客投訴規(guī)定】......