菲律賓吞食印度的bpo市場(chǎng)

1、IndiafastlosingBPOjobstoPhilippinesNewDelhi:FaboutadecadeitwasIndia‘scallcentreboomthatdefineditasthe‘wld‘sbackoffice‘muchlikeneighbingChinawhichhasbeenimmtalizedasthe‘wld‘sfacty.‘HoweverthesituationseemstobechangingasPh

2、ilippinesisfastupstagingIndia‘sbackofficesupremacywithBPOserviceproviderscustomersseemingtofavthiscountryasabetterplacef‘voicerelated‘wkreptsEconomicTimes.“IndiahaslosttensofthoussofjobstothePhilippines.ThecaliberofEngli

3、shisbettercompaniesdon‘thavetoputupwiththemess(thatexistsinIndia)there“saysPramodBhasinPresidentCEOofGenpact.SomeofthemajhasslesthatIndiaposesincludearrangingtransptfemployeessecuritypowerbackupinofficesbasicinfrastructu

4、rethatfirmscantakefgrantedinthePhilippines.ThecountryhasbecomeapreferreddestinationespeciallywiththeU.S.companiesmanyofwhicharemecomftablewiththeEnglishaccentspokenthere.U.S.customersaccountfover50percentoftheglobaloutso

5、urcingbusiness.AnaMukherjiMDCEOofBPOproviderFirstsourceSolutionssaysthatcostsaremelesssimilarinbothcountries.ThismeanstheaccentproficiencyinthePhilippinestipsthescalesinitsfav.AccdingtotheEconomicTimesmanyofthePhilippine

6、s‘a(chǎn)dvantagesareduetotheU.S.rulewhichbequeathedtheEnglishlanguagetothatcountrywithitsdistinctaccentalongwitharobusttelecombroadbwklaidoutbytheU.S.defensefces.PrabhakarBisenHeadofthePhilippinesoperationsofWNSsays“Apartfrom

7、印度面臨的一些主要問(wèn)題，如員工運(yùn)輸管理、安全、辦公用電供應(yīng)以及基礎(chǔ)設(shè)施等，菲律賓在這些方面都有得天獨(dú)厚的優(yōu)勢(shì)。相比而言，菲律賓更受歡迎，尤其受美國(guó)企業(yè)的青睞，因?yàn)樗麄兏鷰в⒄Z(yǔ)口音的菲律賓人交談更自在。美國(guó)企業(yè)占據(jù)了全球外包市場(chǎng)50%以上的份額。BPO供應(yīng)商FirstsourceSolutions總經(jīng)理兼首席執(zhí)行官AnaMukherji說(shuō)，兩國(guó)的成本都差不多，這意味著菲律賓因其英語(yǔ)口音而更有效率更受青睞。經(jīng)濟(jì)時(shí)報(bào)稱(chēng)，菲律賓的很多優(yōu)勢(shì)都與美

8、國(guó)昔日的統(tǒng)治控制有關(guān)，美國(guó)將英語(yǔ)和獨(dú)特的英語(yǔ)口音引到這個(gè)國(guó)家，美國(guó)軍方也在此鋪設(shè)了強(qiáng)大的電信和寬帶網(wǎng)絡(luò)。WNS菲律賓運(yùn)營(yíng)總監(jiān)PrabhakarBisen說(shuō)，“除了與美國(guó)文化類(lèi)似的親和力以及英語(yǔ)聽(tīng)說(shuō)技巧外，時(shí)區(qū)的優(yōu)勢(shì)也使菲律賓成為向全世界尤其是位于美國(guó)的公司提供二十四小時(shí)不間斷服務(wù)的自然選擇?！盙enpactWiproBPOInteleAegisBPO和Firstsource等許多公司都在菲律賓努力擴(kuò)大業(yè)務(wù)。Genpact在當(dāng)?shù)毓蛡蛄?0