咖啡廳 工作技能培訓表-領班p1

1、JobSkillTrainingProfileJobSkillTrainingProfile工作技能培訓檔案工作技能培訓檔案16PagePersonalProfile個人信息AssociateName姓名:IDNumber工號:DateJoined入職日期:Department部門Section分部門:Position職位:ImmediateSupervis直接上級:DepartmentTrainer部門培訓師:JobSkillTrai

2、ner工作技能培訓師:GenericKnowledge基礎知識LevelsConfirmation技能水平認證(簽字及日期）1234NewAssociateHotelientation新員工酒店入職培訓MinyounHotelsGroupIntroduction明宇酒店集團介紹ProfessionalEtiquette職場禮儀ServiceSkills服務技巧TelephoneCourtesy電話禮儀GroomingStard儀容儀表H

3、otellayoutfacilitiesfeatures酒店布局、設施及特點TourofDepartmenthotel酒店部門參觀?DepartmentIntroduction部門介紹IntroductiontoDepartmentTeam部門及團隊介紹Wkstationsetup工作區(qū)域介紹MeetingwithDirectManager與直級經理見面MeetingwithDepartmentTrainer與部門培訓師見面并獲得工作技

4、能培訓檔案TimesheetsAttendanceIntroduction工作時間部門考勤介紹Policy&Procedure政策與程序EmploymentofRelatives親屬聘用IncentiveProgram招聘激勵BenefitPlan福利計劃ChangeofStatus人事信息變更ResignationTermination辭職及勞動關系解除InternalTransferwithinMHG明宇酒店集團內部調動Outsid

5、eEmployment在外兼職Attendance考勤AssociateIDCard員工卡NameTag名牌Unifm制服DutyMeal工作餐AssociateLocker員工更衣室PersonalVisit私人探訪OfficeTelephone&CommunicationEquipment辦公電話及通訊設施Smoking吸煙政策JobSkillTrainingProfileJobSkillTrainingProfile工作技能培訓檔

6、案工作技能培訓檔案36PageServeWhiteWineRoseWine服務白葡萄酒ServeRedWine服務紅葡萄酒ServeChampagne服務香檳ServeFoodBeverageAccdingToGuestder正確服務酒水和食品CheckGuestSaftisfaction檢查客人滿意度ClearSoiledPlatesFromGuestOccupiedTable撤碟CheckSilverwareFTheNextCour

7、se更換餐具ServeDessert服務甜品PresentACheckBill出示帳單HelpGuestWhenLeaving送別客人SetUpFBuffetService自助餐擺臺AttendToGuestHavingBuffet介紹自助餐BuffetService自助餐服務PreparemServiceDifferentTypesOFBevereges準備和服務不同酒水BeverageKnowlage軟飲、酒水知識HleAWrong

8、der解決錯誤點單HleComplaints解決一般投訴PolishCutlery擦拭餐具HleGlassware擦拭瓷器PolishGlassware擦拭玻璃器皿ControlReplaceRequestLinen(TableclothsNapkins)布草控制ControlSpoilagePilferage破損控制Safewkhabits安全的工作習慣Kitchensafety廚房安全F&BFireProcedures火警程序Eme

9、rgencysituations緊急情況的處理LogBook每日運營日志FBganizationt餐飲及部門組織結構圖DutyRoster排班表SignInSignOut簽到表ServicePeriods效率管理Humanisticcare人文關懷Departmentofceculture部門核心文化BeverageRequisitions酒水申請單FoodRequisitions食品申請單GeneralSteRequisitions總