維也納總經(jīng)理工作手冊

1、標(biāo)準(zhǔn)運作程序標(biāo)準(zhǔn)運作程序STARDOPERATINGPROCEDURE維也納商務(wù)連鎖酒店總經(jīng)理工作手冊（之一）Version.2007.1Page1of52本手冊內(nèi)容屬于維也納酒店集團內(nèi)部資料，任何人未經(jīng)許可不得翻印和外傳。目錄一、一、酒店組織結(jié)構(gòu)圖酒店組織結(jié)構(gòu)圖........................................................................................

2、..........................3二、二、定編原則及人房比標(biāo)準(zhǔn)定編原則及人房比標(biāo)準(zhǔn)......................................................................................................3三、三、職位說明職位說明......................................................

3、........................................................................41.酒店總經(jīng)理.......................................................................................................................................42.酒店

4、副總經(jīng)理總經(jīng)理助理.............................................................................................................53.酒店值班經(jīng)理.............................................................................................

5、......................................64.酒店客房主管...................................................................................................................................75.酒店客房領(lǐng)班.................................

6、..................................................................................................86.酒店前臺接待收銀員..............................................................................................................

7、.......97.酒店客房服務(wù)員.............................................................................................................................108.酒店公共區(qū)域服務(wù)員.................................................................

8、....................................................119.酒店餐廳主管領(lǐng)班.......................................................................................................................1210.酒店餐廳服務(wù)員.........................

9、....................................................................................................1311.酒店廚師...............................................................................................................

10、..........................1412.酒店廚工.........................................................................................................................................1513.酒店安保員......................................

11、...............................................................................................1614.酒店財務(wù)會計..................................................................................................................

12、...............17四、四、總經(jīng)理著裝規(guī)范總經(jīng)理著裝規(guī)范................................................................................................................18五、五、總經(jīng)理重要工作總經(jīng)理重要工作.....................................................

13、...........................................................191.每日完成的工作.............................................................................................................................192.每周開展的工作..............

14、...............................................................................................................193.每月開展的工作..................................................................................................

15、...........................204.每季度開展的工作.........................................................................................................................20標(biāo)準(zhǔn)運作程序標(biāo)準(zhǔn)運作程序STARDOPERATINGPROCEDURE維也納商務(wù)連鎖酒店總經(jīng)理工作手冊（之一）Ver

16、sion.2007.1Page3of52本手冊內(nèi)容屬于維也納酒店集團內(nèi)部資料，任何人未經(jīng)許可不得翻印和外傳。一、一、酒店組織結(jié)構(gòu)圖酒店組織結(jié)構(gòu)圖總房數(shù)：集團與酒店雙重管理主管級維也納連鎖酒店組織結(jié)構(gòu)圖（標(biāo)準(zhǔn)）員工級總經(jīng)理級副總級經(jīng)理級酒店集團總經(jīng)理值班經(jīng)理客房主管會計出納客房服務(wù)員前臺接待收銀員餐廳服務(wù)員食堂廚師安保員副總經(jīng)理餐廳廚師公共區(qū)域清潔員工程維修員銷售員（集團編制）銷售經(jīng)理（集團編制）維也納酒店100:33二、二、定編原則及人