大學(xué)新生滿意度影響因素測評研究.pdf

1、合肥工業(yè)大學(xué)碩士學(xué)位論文大學(xué)新生滿意度影響因素測評研究姓名：黃艷申請學(xué)位級別：碩士專業(yè)：管理科學(xué)與工程指導(dǎo)教師：梁昌勇20090401ResearchonMeasuringoftheAffectingFactorsofFreshmenSatisfactionDegreeAbstractWiththescaleofChina’Suniversitiesexpanding，thenumberofuniversitystudentsisinc

2、reasingUniversityasanonprofitorganizationhasalsobeenincorporatedintothecompetitivetrackShouldbeinaninvinciblepositioninthecompetition，China’Sinstitutionsofhighereducationmustimprovethequalityoftheirowneducationandservice

3、Thestudentsasthecustomersreceivingtheuniversity’Seducationandservicesproducts，theuniversityshouldpayattentiontoUniversityStudentSatisfactionDegree，especiallyFreshmenSatisfactionDegreeIftheyarenotsatisfiedwith，ononehand，i

4、twillhaveanegativewordofmouth，adirectimpactontheforthcomingentryofpotentialstudents；ontheotherhand，theirnegativeemotions，evenbadbehaviorwillaffectexistingstudentsTherefore，itismoreimportanttoimproveFreshmenSatisfactionDe

5、gree，itwillbeconvenientfortheuniversitytoadjustandimproveofitseducation、serviceandmanagementItcanbeseenthattheimpactoffactorsonthemeasuringhasastrongtheoreticalandpracticalsignificanceThispaperintroducesSatisfactionDegre

6、etotheuniversityfullyembodiesthethinkingofpeopleorientedItdefinestheconceptandcharacteristicofUniversitySatisfactionDegree，pointsoutthepresentproblemsofourcountryFreshmenSatisfactionDegreeinthestudyraisesthetheoreticalfo

7、undationofUniversityStudentSatisfactionDegreeBecauseSatisfactionDegreeisverysubjective，fuzzyitisverydifficultlytoquantifyanditwillbesubjeettofreshmen’Sgender，theplaceofbirth，familysituationandotherfactorsTherefore，throug

8、hananalysisofdomesticandforeignUniversityStudentSatisfactionDegreeindexsystem，itcontributesthefourlevelindexsystemofFreshmenSatisfactionDegree，comprehensivelymeasuresFreshmenSatisfactionDegree，itintroducesmulti—levelfuzz

9、ycomprehensivemeasuringmethodtoanalyzetheaffectingoffactorsonFreshmenSatisfactionDegreeIhopethisresearchcanhelptheuniversitytomeasureUniversityStudentDegree，makedecisionandimprove，inordertomaintainsustainablecompetitivea