某機(jī)關(guān)辦公樓保潔服務(wù)方案-機(jī)關(guān)辦公樓物業(yè)管理方案

1、機(jī)關(guān)辦公樓保潔服務(wù)方案機(jī)關(guān)辦公樓保潔服務(wù)方案機(jī)關(guān)辦公樓物業(yè)管理方案機(jī)關(guān)辦公樓物業(yè)管理方案（可編輯（可編輯WdWd文檔）文檔）3質(zhì)量監(jiān)督與控制..............................................................................................................22一、積極主動的應(yīng)對投訴...........................

2、...........................................................231、公司應(yīng)遵循公司的經(jīng)營原則：................................................................232、規(guī)范客戶投訴的處理程序；................................................................

3、....23二、重視及時回訪..................................................................................................241、回訪形式：................................................................................................242

4、、項(xiàng)目應(yīng)對下列三類工作進(jìn)行回訪：........................................................243、回訪工作的要求：....................................................................................254、回訪頻率：...........................................

5、.....................................................25“高品質(zhì)管理水準(zhǔn)”的依托資源..................................................................................26◆團(tuán)隊(duì)優(yōu)勢..............................................................

6、................................................26◆經(jīng)營理念優(yōu)勢......................................................................................................26◆四星級酒店保潔起點(diǎn).................................................

7、.........................................27◆深圳先進(jìn)的管理模式..........................................................................................27◆可比性的保潔服務(wù)經(jīng)驗(yàn)................................................................

8、......................27◆深厚底蘊(yùn)的企業(yè)文化感召力..............................................................................28第三章工作計劃................................................................................................

9、..................29入駐前的準(zhǔn)備工作..........................................................................................................29前期開荒................................................................................

10、..........................................30物業(yè)項(xiàng)目前期運(yùn)作流程：..............................................................................................30日常管理運(yùn)作...............................................................

11、...................................................32一、原則：..............................................................................................................32二、工作內(nèi)容設(shè)定..........................................

12、........................................................32第四章附件......................................................................................................................33附一：開荒及應(yīng)對性保潔方案........................

13、..............................................................33附二：環(huán)境管理工作手冊..............................................................................................33一、崗位職責(zé)...........................................

14、...............................................................33保潔領(lǐng)班職責(zé)..................................................................................................33保潔員職責(zé)............................................

15、..........................................................34消殺員職責(zé)......................................................................................................34二、保潔工作應(yīng)急措施.........................................

16、.................................................35三、技術(shù)標(biāo)準(zhǔn)..........................................................................................................36公用衛(wèi)生間的清潔...............................................

17、...........................................36玻璃門、窗、鏡面的清潔..............................................................................37燈具的保潔...............................................................................

18、.......................38雕塑裝飾物、宣傳欄、標(biāo)識牌的保潔..........................................................39不銹鋼的保潔保養(yǎng)..........................................................................................40垃圾清運(yùn)和中轉(zhuǎn)站的保潔........

19、......................................................................41垃圾桶的保潔..................................................................................................42消殺工作運(yùn)行程序..................................

20、........................................................42計劃保潔服務(wù)作業(yè)標(biāo)準(zhǔn)規(guī)程..........................................................................43附三：室內(nèi)清潔設(shè)備的操作細(xì)則............................................................