中國售貨員和顧客會話的結(jié)構(gòu)分析以及禮貌原則的實現(xiàn).pdf

1、東北師范大學碩士學位論文中國售貨員和顧客會話的結(jié)構(gòu)分析以及禮貌原則的實現(xiàn)姓名：劉立影申請學位級別：碩士專業(yè)：外國語言學及應(yīng)用語言學指導教師：張紹杰20050601AbstractSpokendiscourseanalysishasbecomethecurrentn它ndinpmgmaticsSpokendiscourseanalysishascoveredvarioustopicsThisthesistakesconversations

2、betweencustomersandshopassistantsasitssubjectwithtIleaimofworkingoutastructureandlinguisticcharacteristicsoftheconversationsbyanalyzingmaterialscollectedfromnaturallyoccurringevents111estudystartsfromanalyzingmaterialsob

3、tainedfrombuyingandsellingcontextsn鹼thesisfirstmakesabriefintroductionofSinclairCoulthard’Smodelofconveriationsbetweenteachersandpupils砒class。whicharecomposedoffiveranks，lesson，transaction，exchange，moveandact11塢lessoniSt

4、hehighestrankandtheactisthelowestrankSinclairandCoulthard’SmethodsareemployedinconversationsbetweenChinesecustomersandshopassistantsItturnsoutthatconversationsbetweencustomersandsh印assistantsaretightlystructuredandareals

5、omadeupoffiveranks：interaction，transaction，exchange，movemadactPoliteness，asauniversalhumanproperty，playsakeyroleinconversationsbetweencustomersandshopassistantsBothcustomersandshopassistantsneedtopayattentiontoeachother’

6、SfacewantsCustomers’positivefaceandnegativefacearenotinvariableduring蛆interactionthereforeshopassistantshavetobeawareofthechangesOtherwise，customers’facesmightbethreatenedanddealingscannotcontinueToguaranteethesmoothongo

7、ingofdealings，shopassistantswilladoptvariouspolitenessstrategiestoprotectcustomers’facesMeanwhile。customershavetodosomefacethreateningactssuchasrefusalsandrequestsneywillstrategicallyperformthesespeechactsandmitigateface

8、threateningforcesThispaperconsistsofsixchaptersChapteroneistheintroduction，givingthemotivationofchoosingconversationsbetweencustomersandshopassistantsasthetopicandtheproblemstobesolvedChaptertwoprovidesanoverviewoftheori

9、esondiscourseanalysisChapterthreeismethodology，introducingdatacollectionofallthematerialsChapterfourfirstintroducesSinclairandCoulthard’Smodelofdiscoursebetweenteachersandpupilsatclass，andthendiscussesthestructureofeenve

10、rsationsbetweenChinesecustomersandshopassistantsChapterfiveintroducespolitenessprinciplesandwitnessesthediscussionofcustomersandshopassistants’facewantsAndthenlanguagefeaturesoftheconversationsundertheimpactofpolitenessp