政府全面質(zhì)量管理理論與方法研究.pdf

1、天津大學(xué)博士學(xué)位論文政府全面質(zhì)量管理理論與方法研究姓名：陸為民申請(qǐng)學(xué)位級(jí)別：博士專業(yè)：管理科學(xué)與工程指導(dǎo)教師：韓文秀20061201ABSTI認(rèn)CTThetheories，methodsandapplicationsofTotalQuali曰Management(TQM)inGovemmentare1mportanttoplcso士research1npublicmanagementandqua上1tymanagementThediss

2、ertationsmdiesqualitymanagementtheoriesandmethodsindepthBasedontheanalVsisofthecurrentproblemsoftheresearchandapplicationofqualitvmanagementinChina，thedissenationfocusesontheintegratedQualitymanagementmethod0109yandimple

3、mentationtechniquesintermsofTQMinGovemmentThemajorresearchresultsincludethefollowingsFirst，thedissertationelucidatesthecharacteristicsofthequalitymanagementinGovemment，andanalVsesthecomDlexitiesofthequalitymanagementinGo

4、vemmentItfo珊ulatesintegratedquali夠managementsystemstmctllreanditsco盯espondingcostmanagementmethodologv(suchasthehierarchymodel，processcostmanagementmodelandknowled2esharin2)usingtheconceptsofinte；翠ationofmana2ementThedis

5、sertationstudiesconcept，characteristicsandefrect，ItfomulatestheorganizationmodelthestmctLlremodelandworkbreakdownstrucmreaboutqualitymanagementingovemmentThedissenationexpoundstheproblemsofpublicpo“cymakingand也eircausesi

6、nChinaThedissenationpmbesthepossibili田ofin仃oducingtheConcurrentEn2ineeringintoD01icVnla婦ng，andsnldiescontentandcharacteristicaboutconcurrentmodeofpublicpolicy—m描ngItalsopresentsthestrategiesofimDlementingtheconcurrentmod

7、eofpolicymakingThedissertationstudiesthedesigllmethodofserviceproductbasedonOFDByactualapplication，satis母ingsolutionwasobtainedThebusinessprocessisthebasisofthequali母ofgovenlmentservice，sothereasonableprocessisanimportan

8、tmethodtoensuretheanticipantstandardGoVell啪entprocessreengineeringisaniInportantphraseofmegoVemmentquali夠management，whichnotonlyistherepresentationof也equalitymanagementsystem，butalsoisthebasisofthedif!l、erentactivitiesBa

9、sedonthegoalsandthe如nctionsofthegovemmentqualitVmanagementthatarediscussedbefore，thisdisseIrtationstudiesthebasicconceptsofthegoVemmentprocessreengineering，includingthebasiccontentsand口rinciple，Itpresentsanoptimizedmetho

10、dofthegovenmentbusinessprocessreengineeringbasedontheimprovedFMEAwhichisusedthe如zzysettheorVand2reVrelationdecisiontheoryintheFIⅥEAprocedureByactualapplication，satis匆ingsolutionwasobtainedFourth，basedontheanalysisofquali

11、tycon仃olingovemment，thedissertationDresentsthemodelofquali田controlin20vemmentThedissertationdiscussesthe1)ossibilityofcontrolqualityingovemmentbyanalysisofcustomersatisfactionindexItadoptstheconceptsofcontrolchartsinqual

12、itycontrolofgovemment，andstudiesdiagnosisofservicequaIi田ofgovemmentbythefuzzypattemrecognitionByactual印plication，satis匆ingsolutionwasobtainedFiRh，thedissertationstudiestheconcepts，proce(1ureandmethodsofqualityperfb肌ancee

13、ValuationingoVemment，andsystematicallyestablishestheindexsystemofeValuatingqualit)，perfoHnanceeValuationingoVemmentThedissenationstudiestheapplicationabout缸zzymathematics，DEAandAHPinqualitype喲nnanceeValuationingoVenlment