超市經(jīng)典客訴案例

1、目錄?通用類案例..........................................................................1案例1：關(guān)于“晨光酸牛奶中有蒼蠅”的顧客投訴處理案例.....1案例2：關(guān)于華帝爐具燃爆引發(fā)的顧客投訴.................................2案例3：布猴風(fēng)波............................................

2、.................................4案例4：板油.....................................................................................5案例5：豆?jié){.....................................................................................6案例

3、6：考試.....................................................................................6案例7：促銷員私拆封裝，多加商品。.........................................7案例8：“不翼而飛”的影碟機(jī).....................................................7案例9

4、：搶可樂(lè)的“勇士”.............................................................8案例10：會(huì)縮水的金耳環(huán)...............................................................8案例11：游戲機(jī)幣換錢(qián)..............................................................

5、.....9案例12：“管理”人員...................................................................9案例13：就為一塊小毛巾.............................................................10案例14：計(jì)量秤的痛苦.................................................

6、................10案例15：好伙伴.............................................................................11案例16：小孩慘死商場(chǎng)母親痛不欲生.......................................12案例17：有問(wèn)題的青菜..............................................

7、...................12?營(yíng)業(yè)類案例........................................................................14案例1：促銷與顧客.......................................................................14案例2：如此服務(wù).............................

8、..............................................14案例3：意見(jiàn)卡...............................................................................15案例4：你知道我在等你嗎？.......................................................16案例5：表?yè)P(yáng)信.......

9、........................................................................16案例6：一把壞椅子.......................................................................17案例7：不愉快的購(gòu)卡經(jīng)歷....................................................

10、.......17案例8：買傘風(fēng)波...........................................................................18案例42：面包與刷毛.....................................................................41案例43：請(qǐng)客......................................

11、...........................................42案例44：“金豬”.........................................................................42案例45：有蟲(chóng)的糕點(diǎn).....................................................................43案例46：骨肉分離的

12、魚(yú).................................................................43案例47：一雙鞋的啟示.................................................................44案例48：死牛肉..................................................................

13、...........44案例49：買油.................................................................................45案例50：一品三價(jià).........................................................................45案例51：有備而戰(zhàn)的有序購(gòu)物...................

14、..................................46案例52：一則“海報(bào)”引來(lái)的問(wèn)題................................................46案例53：100斤牛肉到底值多少？..............................................47案例54：有洞的衣服...........................................

15、..........................48案例55：鮮肉還原.........................................................................48案例56：買榴蓮.............................................................................49案例57：冰淇淋事件...........

16、..........................................................49案例58：黃鱔和蛇.........................................................................49案例59：買鞋.....................................................................

17、............50案例60：一個(gè)顧客兩個(gè)促銷.......................................................51案例61：一雙小一碼的皮鞋.........................................................51案例62：糖果贈(zèng)品.......................................................

18、..................52案例63：“示范崗”上的“模范標(biāo)兵”.....................................52案例64：“貪吃”的促銷員.........................................................53案例65：大小不一樣的鞋...........................................................

19、..54案例66：“超值”牛廚金針魚(yú).....................................................54案例67：購(gòu)買紙巾.........................................................................55案例68：亂丟的紙屑.....................................................

20、................56案例69：“精耕細(xì)作”你做到了嗎？.........................................56案例70：失敗的促銷.....................................................................57案例71：熱心的“芳鄰”.................................................

21、............58案例72：“化干戈為玉帛”的語(yǔ)言藝術(shù).....................................59?收銀類案例........................................................................60案例1：收銀臺(tái)一幕............................................................