F煙草商業(yè)公司IT運維服務管理體系建設研究.pdf

1、廈門大學碩士學位論文F煙草商業(yè)公司IT運維服務管理體系建設研究姓名：劉沙申請學位級別：碩士專業(yè)：工商管理（MBA）指導教師：孫見荊201105AbstractAbstractTomeettheflexibleandcomplexmarketingenvironmentFTobaccoCompanybringsintheITtechnologytealizetheinformatizationofoperationsandmanageme

2、ntAlong誦t11theconvenienceforcompanyorganization，italsoincreasesthepressureofITdepartmentbymakingthemhandlingIToperationsandmaintenancemanagementasdailywork、析tllmoreandmorecustomersandchangeableITservicerequestsThemosteme

3、rgencyproblemofITdepartmentis“howtomaintenancethegrowingITsysteminabetterwayinordertoke印itsafe，stable，dependableandfastresponseforservicerequestsConsideringtheproblemmentionedabove，thisessayadoptsthebasicconceptofITservi

4、cemanagementtoIToperationsandmaintenancemanagementbyusingITILflameItsuggeststhatFCompanyimprovesitsIToperationsandmaintenancemanagingskillsandservicingqllalitybytakingthemanagingsystem、析廿ltheprinciple“scientificstandard，

5、highlysynergy’AtfirstthisessayanalyzesITservicemanagementanditspresentapplicationsituationAccordingtothesituationofoperationsandmaintenancemanagementofFTobaccoCompany，theessayredesignstheorganizationalstructureandmanagin

6、gprocessofIToperationsandmaintenancemanagementItprovidestheconstructiveplansandmakesamainframeworkforIToperationsandmaintenancemanagementinformationsystemBesides，inthewayofquestionnaire，thisarticleofferstheeffectiveevalu

7、ationindexforIToperationsandmaintenancemanagingsystem，whichisusedtoevaluatesystem’SrationalityandworkingeffectivenessAttheend，thisessaymakesaprospectofthebenefititwillbringtothecompanycombiningtheevaluationindexandtheben