huawei領(lǐng)導(dǎo)力素質(zhì)模型

1、1StrategicLeadershipCompetencyModelDictionaryDRAFT戰(zhàn)略性領(lǐng)導(dǎo)力素質(zhì)模型字典戰(zhàn)略性領(lǐng)導(dǎo)力素質(zhì)模型字典草案草案February2005Version13BuildingCustomerCapabilityCluster構(gòu)建客戶(hù)能力的素質(zhì)群構(gòu)建客戶(hù)能力的素質(zhì)群CustomerFocus關(guān)注客戶(hù)關(guān)注客戶(hù)Definition:定義定義Thepassiontounderstservethecusto

2、mermeetingtheirneedsincreativeinnovativeways.“Customer”referstocurrentpotentialinternalcustomers.致力于理解客戶(hù)需求，并為客戶(hù)提供創(chuàng)造性解決方案的行為特征。“客戶(hù)”是指現(xiàn)在的、潛在的、和內(nèi)部客戶(hù)。Dimension:維度維度?Depthofthecustomer’sneeds.?Complexityoftheaction.?對(duì)客戶(hù)理解的深度?

3、采取行動(dòng)的難度Discussion:討論討論CustomerFocusisattheheartofHuawei’svaluespurposeitisstrongestacteristicinthemarket.ItshouldinfmalmosteverythingHuaweidoes.AtthehigherlevelsCustomerFocusinvolvescustomerdriveninnovationatlowerlevelsi

4、tisresponsivenesstocustomerneeds.關(guān)注客戶(hù)是華為價(jià)值和目的的中心，也是市場(chǎng)上最重要的特征。它應(yīng)該反映華為所作的幾乎任何事情。從較高的層次上來(lái)說(shuō)，關(guān)注客戶(hù)是指客戶(hù)驅(qū)動(dòng)創(chuàng)新；從較低的層次上來(lái)說(shuō)，關(guān)注客戶(hù)指滿(mǎn)足客戶(hù)的需求。Howitrelatestoothercompetencies:如何與其他素質(zhì)相聯(lián)系如何與其他素質(zhì)相聯(lián)系TobedonewellCustomerFocusneedstobesupptedby:

5、?UnderstingOtherstotrulylistentounderstthecustomer’sunderlyingneedsnotjustwhatweassumethatthecustomerneeds.?StrategicThinkingtoshapeHuawei’sresponsetothecustomer?AppropriateBuildingHuaweiCapabilitycompetenciestoensureafu

6、lldepartmentalganizationalresponse.要良好應(yīng)用，關(guān)注客戶(hù)素質(zhì)需要以下素質(zhì)的支持：?理解他人素質(zhì)：真正地去傾聽(tīng)和理解客戶(hù)的潛在需求，而不是我們假設(shè)客戶(hù)需求什么。?戰(zhàn)略思考素質(zhì)：來(lái)規(guī)范華為對(duì)客戶(hù)的反應(yīng)。?適當(dāng)?shù)臉?gòu)建華為能力的素質(zhì)群：確保整個(gè)部門(mén)或組織的充分反應(yīng)。CustomerFocusshouldexistinacreativetensionwithDrivefResultsStrategicThinki