碧桂園物業(yè)管理部工作手冊(178)頁

1、房產(chǎn)庫房產(chǎn)庫房產(chǎn)庫房產(chǎn)庫目錄第一節(jié)、部門職責與工作目標第一節(jié)、部門職責與工作目標…………………………………………………………………………….…1部門管理人員編制………………………………………………………………………………………….…4第二節(jié)、崗位職務說明書第二節(jié)、崗位職務說明書.................................................................................

2、.............................................7經(jīng)理職責說明書.................................................................................................................................................7經(jīng)理助理職務說明書............

3、.............................................................................................................................8文員職務說明書.......................................................................................

4、........................................................11主管職務說明書...............................................................................................................................................11副主管職務說明書..

5、.........................................................................................................................................14領(lǐng)班職務說明書..........................................................................

6、.....................................................................16副領(lǐng)職務說明書..............................................................................................................................................

7、.17培訓教官職務說明書.......................................................................................................................................18物業(yè)管理員職務說明書.............................................................

8、......................................................................20第三節(jié)操作規(guī)程第三節(jié)操作規(guī)程......................................................................................................................................

9、.......22二、車場...........................................................................................................................................................25三、卡鐘..............................................

10、.............................................................................................................26四、區(qū)外巴士.......................................................................................................

11、............................................26五、巡邏崗位....................................................................................................................................................28大門崗執(zhí)勤.............

12、..........................................................................................................................................30七、家訪(臨時)........................................................................

13、..........................................................................31八、物業(yè)管理部經(jīng)理操作規(guī)程........................................................................................................................31九、物業(yè)管理部主管

14、操作規(guī)程........................................................................................................................33十、物業(yè)管理部領(lǐng)班操作規(guī)程.................................................................................

15、........................................34十一、辦公室工作人員（工作人員含辦證人員、監(jiān)控員、文員）............................................................37十二、突出事件的處理..............................................................................

16、......................................................37十三、拾遺物品的處理....................................................................................................................................45十四、客人、業(yè)主出現(xiàn)情緒沖動（行為過激）

17、的處理................................................................................47十五、卡口欄桿撞或區(qū)內(nèi)設(shè)施被損壞的處理................................................................................................49十六、停水的處理..........

18、..................................................................................................................................50十七、洋房區(qū)對占用消防通道停車的處理......................................................................

19、..............................51房產(chǎn)庫房產(chǎn)庫房產(chǎn)庫房產(chǎn)庫二十六、物業(yè)文員錄用標準...................................................................................................................86二十七、培訓教官錄用標準...................................

20、................................................................................87二十八、領(lǐng)班（副領(lǐng)班）錄用標準.......................................................................................................88二十九、物業(yè)管理部管理人員轉(zhuǎn)證標準.

21、..............................................................................................89三十、物業(yè)管理管理崗位晉升標準...........................................................................................................91

22、三十一、物業(yè)管理員轉(zhuǎn)證標準...............................................................................................................92三十二、物業(yè)管理員的基本姿勢................................................................................

23、...........................95三十三、物業(yè)管理部車輛管理規(guī)定.......................................................................................................95三十四、物業(yè)管理話費、油費報銷標準......................................................

24、..........................................96三十五、消防組織結(jié)構(gòu)與各級職責.......................................................................................................97二、管理制度..................................................

25、.................................................................................................106三、安全檢查..................................................................................................................

26、.................................119四、設(shè)備管理（消防）...................................................................................................................................123五、應急....................................

27、.......................................................................................................................131六、消防宣傳與教育.........................................................................................

28、.............................................138第六節(jié)、面試問題設(shè)計...................................................................................................................................149二、小區(qū)安全管理規(guī)定..................

29、................................................................................................................151三、碧桂園威尼斯城裝修管理規(guī)定安全管理部分....................................................................................

30、...152四、物業(yè)管理部班長考核方案.......................................................................................................................154五、物業(yè)管理員考核綱要....................................................................

31、...........................................................159六、物業(yè)管理部重要事件備忘錄...................................................................................................................162七、物業(yè)管理部月度工作、活動安排表.........

32、..............................................................................................163八、車輛檢查登記表..................................................................................................................

33、.....................163九、政審表.......................................................................................................................................................164十、物業(yè)管理部摩托車維修月申報表.....................

34、.....................................................................................165十一、物業(yè)管理部加班申請表.......................................................................................................................