基于DEA方法的高校圖書館學科館員服務績效評價研究.pdf

1、西南大學碩士學位論文基于DEA方法的高校圖書館學科館員服務績效評價研究姓名：閆現(xiàn)洋申請學位級別：碩士專業(yè)：情報學指導教師：鄭宏20100401兩南大學碩十學何淪文皇曼曼曼曼曼璺I曼皇曼曼曼!曼皇皇曼!曼曼曼曼曼曼曼曼曼皇曼舅曼舅曼曼曼曼曼曼曼曼曼曼曼曼曼寡曼曼蔓曼皇鼉曼曼曼曼曼曼曼曼曼曼曼曼曼曼曼曼皇曼曼曼曼曼曼曼皇ResearchonTheSubjectLibrarianSerVlCererlormanCeEValUatlonBaSe

2、0nd●1^n1n●J●1htheDEAMehodMajor“InformationScienceDirection：DigitalLibraryandDocumentAutomaticMagementSupervisor：ProfZhengHongAuthor“YanXianYang(112007321000085)AbstractWiththesystemofsubjectlibrarianestablished，Construct

3、ingtheperformanceevaluationontheserviceofthesubjectlibrariantoappraisetheserviceequalityseemsmoreespeciallyimportantDrawingonresultsofpreviousstudies，thisthesisutilizesthedataenvelopinganalysis(DEA)methodandthebalancedsc

4、orecard(BSC)toappraisetheserviceperformanceonthesubjectlibrarianInaddition，thepaperUSeSthequestionnaire—interviewsandmathematicalstatisticstoconstructtheperformanceevaluationontheserviceofthesubjectlibrarianAndthepaperma

5、kesaempiricalstudyonthesubjectlibrarianoftheSouthwestUniversitylibraryFirstlyBymeansoftheBSCandtheDEAmethods，thepapermakeaanalysisontheinfluencingfactorsontheserviceequalityofsubjectlibrarianfromreaders，financial，interna

6、lbusinessprocess，learningandgrowthSecondlyfromtheangleofintegratinginputandoutputthispaperfindsthekeyindictor，andestablishestheDEAmodelofserviceappraisalofsubjectlibrarianThirdlythepaperperformsempiricalresearchonthesubj

7、ectlibrarianofSouthwestUniversitylibraryUsingtheAnalyticHierarchyProcess(AHP)，thepaperquantifiesthequalitativeindexesandcalculatedtheresultsofthemodelLastlyBaseontheappraisalonthesubjectlibrarianofSouthwestUniversitylibr