道歉解釋的歸因?qū)M織內(nèi)人際信任的影響.pdf

1、中山大學(xué)碩士學(xué)位論文道歉解釋的歸因?qū)M織內(nèi)人際信任的影響專業(yè)名稱：應(yīng)用心理學(xué)學(xué)位申請人：曹爽斯導(dǎo)師姓名：王飛雪副教授論文答辯委員會成員(簽名)主席：譯眵委員：中山大學(xué)心理學(xué)系中國廣州TheInfluencesofAttributionStyleinApologyonRepairInterpersonalTrustinOrganizationName：CaoShuangsiSupervisor：WangFeixueAssociatePro

2、fessorAbstractWhenofferingallapologyforrepairinginterpersonaltrustinorganization，doesapologizingwithinternalattributionworkbetterorapologizingwithexternalattributionworkbetterinrepairingtrustEmpiricalstudiescomparingther

3、elativebenefitsofexternalandinternalattributionsforrepairingtrusthavereachedconflictingconclusionsTomakeclearthisquestion，wecardedouttwostudiestoexaminetheinteractionoftrustrepairinglocusandcontrollabilityofcausalityindi

4、fferentperspectivesbyquasiexperimentsof2(competenceVSintegritybasedtrustviolation))2∞temalVSexternalattribution)2(controllableVSnocontrollableattribution)Inthescenariosofquasiexperiments，participantswcrcaskedtoplaytherol

5、eofadepartmentmanagerwhoWasinchargeofhiringanddisplayedhistrustaboutanapplicatorbeforeandaftertheapplicant’sapologywithdifferenceattributiontypeswhichWasmadeforrepairingtrustComparingtheleveloftrustbeforeandafterthisapol

6、ogywecouldunderstandtheinteractionofattributiontypesandtrustrepairingTheresultrevealedth她inrepairingcompetencebasedtrust，apologizingwithinternalattributioncouldrepairthetrustbetterthanapologizingwithexternalattribution；e