物業(yè)服務制度匯編

1、管理服務制度匯編I目錄前言...................................................................................................................................................1公司簡介公司簡介...................................................

2、................................................................................................2公司質(zhì)量方針.....................................................................................................................

3、..................3公司組織架構圖...................................................................................................................................5第一章第一章工程類工程類..................................................

4、.....................................................................................6第一節(jié)組織架構圖............................................................................................................................6第

5、二節(jié)崗位職責................................................................................................................................7工程主管崗位職責.............................................................................

6、..............................................7配電工職責.......................................................................................................................................8空調(diào)運行工崗位職責.......................

7、................................................................................................9弱電工崗位職責....................................................................................................................

8、.........10給排水工崗位職責.........................................................................................................................11綜合維修工崗位職責.....................................................................

9、................................................12第三節(jié)管理制度..............................................................................................................................13機房管理制度.............................

10、....................................................................................................13維修人員交接班制度.............................................................................................................

11、........15維修人員巡視制度.........................................................................................................................16維修人員值班制度.......................................................................

12、..................................................18工程維修部安全制度.....................................................................................................................19工作票制度...................................

13、..................................................................................................20維修工具管理制度................................................................................................................

14、.........22維修報告制度.................................................................................................................................23供電管理制度..................................................................

15、...............................................................25給排水管理制度.............................................................................................................................26空調(diào)系統(tǒng)管理制度.............

16、............................................................................................................27維修管理制度........................................................................................................

17、.........................28公用設施維護管理制度.................................................................................................................30二次供水管理規(guī)定............................................................

18、.............................................................31電梯管理規(guī)定.................................................................................................................................32臨時用電、用水管理規(guī)定.........

19、....................................................................................................33二次裝修管理規(guī)定..............................................................................................................

20、...........36第四節(jié)操作規(guī)程..............................................................................................................................40給排水設施設備操作規(guī)程.............................................................

21、................................................40給排水設施設備維護保養(yǎng)規(guī)程.....................................................................................................42給排水設施設備運行管理規(guī)程.........................................

22、............................................................49供配電系統(tǒng)安全操作規(guī)程.............................................................................................................52供配電系統(tǒng)維護保養(yǎng)規(guī)程.........................

23、....................................................................................59供配電系統(tǒng)的運行管理規(guī)程.........................................................................................................70公共設施管理規(guī)程.......

24、..................................................................................................................74管理服務制度匯編III垃圾收集與處理管理制度..................................................................................

25、.........................172消殺管理制度...............................................................................................................................174綠化監(jiān)督檢查制度................................................

26、.......................................................................176衛(wèi)生保潔管理制度.......................................................................................................................177園林綠化管理制度........

27、...............................................................................................................178清潔衛(wèi)生公約....................................................................................................

28、...........................179第四節(jié)規(guī)程....................................................................................................................................180清潔衛(wèi)生作業(yè)監(jiān)管規(guī)程........................................

29、.......................................................................180消殺作業(yè)監(jiān)管規(guī)程.......................................................................................................................186清潔工作應急處理規(guī)程......

30、.........................................................................................................190花卉植物租擺養(yǎng)護規(guī)程......................................................................................................

31、.........192草坪植物養(yǎng)護規(guī)程.......................................................................................................................193環(huán)境管理規(guī)程........................................................................

32、.......................................................195環(huán)境清潔作業(yè)規(guī)程.......................................................................................................................197第四章第四章客服類客服類....................

33、...............................................................................................................199第一節(jié)客服中心管理組織架構.............................................................................................

34、.......199第二節(jié)崗位職責............................................................................................................................200管理處經(jīng)理職責.....................................................................

35、......................................................200服中心職責...................................................................................................................................201客服主管職責..................

36、.............................................................................................................202客服管理員職責.....................................................................................................

37、......................203客服文員職責...............................................................................................................................204接待室崗位職責....................................................

38、.......................................................................205第三節(jié)管理制度............................................................................................................................206投訴處理和分析制度...

39、................................................................................................................206業(yè)主單位意見調(diào)查和回訪制度............................................................................................

40、.......207有償服務管理制度.......................................................................................................................208第四節(jié)規(guī)程...........................................................................

41、.......................................................209業(yè)主用戶報修處理規(guī)程..............................................................................................................209業(yè)主用戶投訴處理規(guī)程.............................

42、.................................................................................214業(yè)主用戶溝通與回訪規(guī)程..........................................................................................................218業(yè)主用戶搬遷管理規(guī)程......

43、........................................................................................................221業(yè)主滿意度調(diào)查規(guī)程........................................................................................................

44、...........223第五章第五章會務類會務類...................................................................................................................................226第一節(jié)會務管理組織架構.................................................

45、...........................................................226第二節(jié)職責..................................................................................................................................227會務主管職責..............

46、.................................................................................................................227會務人員（會議室）崗位職責...........................................................................................

47、........228會務人員（報刊收發(fā)員）崗位職責...........................................................................................229第三節(jié)管理制度.............................................................................................

48、...............................231會議室管理制度...........................................................................................................................231會議室管理規(guī)定..............................................

49、.............................................................................232第四節(jié)規(guī)程....................................................................................................................................233