大中專(zhuān)高鐵乘務(wù)專(zhuān)業(yè)英語(yǔ)教學(xué)課件

1、English for Railway Service 乘務(wù)英語(yǔ)教學(xué) 陜西科貿(mào)技術(shù)學(xué)院 張欣,High-speed Beijing-Tianjin railway opens,鐵路客運(yùn)英語(yǔ),,Conversation 會(huì)話(huà) A. On the train 在列車(chē)上,語(yǔ)法：時(shí)間表達(dá)法：1、直接表示法eight seventeen(8:17)2、past ,

2、to表示法Seventeen past eight(8:17),B. On the train 在列車(chē)上,the Forbidden City 故宮the Great Wall 長(zhǎng)城the Temple of Heaven 天壇the Summer Palace 頤和園Soul’s Retreat Temple 靈隱寺Six Harmonies Pagoda 六和塔,單詞和短語(yǔ),f

3、reight n. 貨物、貨運(yùn)supervisor n. 監(jiān)督人、管理人crew n. 全體人員（職員）personnel n. 人員、職員direction n. 指導(dǎo)coordinate v. 使協(xié)調(diào)activity

4、 n. 活動(dòng)、工作communicate v. 溝通、通信engineer n. 工程師、火車(chē)司機(jī)dispatcher n. 調(diào)度員,單詞和短語(yǔ),coordinate sth. /sth.with sb. 協(xié)作某事

5、 （同某人協(xié)作某事）in charge of 負(fù)責(zé)freight train 貨車(chē)passenger train 客車(chē)train crew 列車(chē)乘務(wù)組on board

6、 車(chē)載under his direction 在某人的指揮下communicate with 與…取得聯(lián)系,一、問(wèn)候語(yǔ),Good morning . 您好?。ㄔ缟虾茫〨ood afternoon. 您好?。ㄏ挛绾茫〨ood evening. 您好?。ㄍ砩虾茫〩ow do you do? Nice to meet you. 見(jiàn)到您很高興。Glad t

7、o meet you. Pleased to meet you.,二、歡迎語(yǔ),Welcome to our train. 歡迎乘坐本次列車(chē)。Welcome aboard! 請(qǐng)上車(chē)！,Example 1:,A: Good morning!B: Good morning! Welcome aboard!A: Thank you. It's nice to be here.B: Hope you enjoy y

8、our trip.,Everyday English Ⅰ日常生活用語(yǔ)（一）,Ⅰ. Learn to sayA. Greetings 問(wèn)候1. Welcome to China!2. Welcome to our city!3. Welcome to our train!4. Glad to take your train!5. Glad to see you again!6. Haven’t seen you for

9、a long time. Long time no see.,Everyday English Ⅱ日常生活用語(yǔ)（二）,Ⅱ. Learn to sayA. Thanks and Apologies 感謝和道歉1. It’s very kind of you.2.Thank you for your help.3. Thank you for the trouble you have taken to get me the

10、 ticket.4. I’m very sorry./ I’m so sorry./ I’m terrible sorry.5. Sorry, I don’t quite understand you. Excuse me, I don’t catch your meaning.,6. Sorry, my English is very poor, please speak more slowly.7. Pardon?8

11、. I beg your pardon. Please say it once more.9. Sorry to trouble you.10. Sorry to have kept you waiting.11. Sorry to be in your way.12. Sorry, the supper is not ready.13. Sorry, the water has not boiled yet.14. I’m

12、 so sorry for what I’ve said.15. I’ll try to make sure it doesn’t happen again.,提醒、建議用語(yǔ),Please be careful. 請(qǐng)小心。 Don’t go far. 不要走遠(yuǎn)。 Pay attention to the departure-call. 請(qǐng)留心開(kāi)車(chē)鈴聲。,Why not go and have a look? 為什么不去

13、看一看呢？You'd better go and see if it's yours.您最好去看一下是不是您的。 Don‘t worry. 別擔(dān)心。 Take it easy. 放心好了（別著急）。 Just a moment, please. 請(qǐng)稍等。,三、答謝語(yǔ),1、列車(chē)員答謝旅客：,Thank you very much. 非常感謝。,B. Requests 請(qǐng)求,1.Please

14、tell me which train I should take for Guangzhou.2. Wake me up at seven tomorrow morning, please.3. Will you please tell me how to check my luggage for Hangzhou?4. I wonder if you could help me with my luggage.,四、道歉語(yǔ),1

15、、列車(chē)員向旅客道歉：I‘m sorry. 或 Sorry. 對(duì)不起。Excuse me. 勞駕。 I beg your pardon? 或 Pardon? 您能再說(shuō)一遍嗎？,I’m sorry, I‘ll do it right away. 對(duì)不起，我馬上辦。 Sorry to trouble. 對(duì)不起麻煩您一下。 Sorry, I don't quite understand yo

16、u. 對(duì)不起，我不太明白您的意思。Excuse me. I don't catch your meaning.請(qǐng)?jiān)?，我沒(méi)有領(lǐng)會(huì)您的意思。,2、旅客向列車(chē)員道歉時(shí)，一般說(shuō)：,That's all right. 沒(méi)關(guān)系。 It doesn't matter. Don't worry about it.也可以說(shuō)： Never mind. It's nothing.,Passeng

17、er Train Classes,旅客列車(chē)類(lèi)型,Seat Classes 座位等級(jí),There are 4 standard classes of seats:,hard seat, soft seat, hard sleeper and soft sleeper.,主要內(nèi)容,Seat Class 座位等級(jí) Passenger Train Classes 旅客列車(chē)

18、類(lèi)型Propaganda for Not Carrying Prohibited Articles 嚴(yán)禁攜帶危險(xiǎn)品上車(chē) Passenger Cars 客車(chē)Up and Down 上行和下行Beijing West Railway Station 北京西站The Qinghai- Tibet Rai

19、lway 青藏鐵路Chief Conductor 列車(chē)長(zhǎng)Shanghai Maglev Train 上海磁懸浮列車(chē),Unit Three Propaganda for Not Carrying Prohibited Articles 嚴(yán)禁攜帶危險(xiǎn)品上車(chē),,“watch for”在字典上的意思是“等待，期待”之意

20、。若將警示牌上的英文再翻譯過(guò)來(lái)，是“請(qǐng)等待一個(gè)安全”。所以，不妨翻譯為：“Carriage conjunction, please be careful”。,,“keep out”的解釋是，“用于警示牌，切勿靠近（進(jìn)入）”。這個(gè)翻譯成“Danger ！No Touch”更準(zhǔn)確,,翻譯人員將fire fight一詞理所當(dāng)然地翻譯成“消防器材”，殊不知，這一詞在英文中是“交火、炮戰(zhàn)”之意“Fire extinguisher, pleas

21、e don’t move it at will”才符合其中文意思。至于“safety device”二詞也是完全是可以刪掉的。,,Garbage only, not for cigarette butt,At the booking office,1 How long will this train take to go to Beijing？這列直達(dá)快車(chē)開(kāi)到北京要多久？　 2 This express will go strai

22、ght from Beijing to Tianjin.這列快車(chē)從北京直達(dá)天津。 3 What time is the next train to Beijing? 下一趟去北京的車(chē)幾點(diǎn)開(kāi)？,,4 I'd like to have two soft berth tickets to Shanghai for tomorrow.我想買(mǎi)兩張明天的到上海的軟臥票。 (hard berth, hard s

23、eating, soft seating) OK. It comes to 1，200 yuan including service fee.好的，加上手續(xù)費(fèi)一共1，200元。5 May I have two lower berths？我可以要兩張下鋪嗎？ Sorry. We usually pair the upper and lower together to sell.對(duì)不起，我們通常上下鋪搭配在一起賣(mài)。,Checki

24、ng-in and boarding  檢票上車(chē),1.Where do I board the train?  First you go to the waiting room. The notice board will tell you which waiting room you need for your train.公告板上有你要乘坐車(chē)次的候車(chē)室編號(hào)。2.In the waiting room yo

25、u can access several platforms.候車(chē)室可以通向好幾個(gè)站臺(tái)。   Try to get to the platform 15 minutes before the train leaves.  盡量在開(kāi)車(chē)前十五分鐘到達(dá)站臺(tái)。,Finding bed or seat  找鋪位或座位,1.Excuse me, can you help me find my seat? 勞

26、駕，你能幫我找一下座位嗎？ Please show me your ticket, it says which seat is yours .給我看一下你的車(chē)票吧，上面有你的座位號(hào)。2.Excuse me, I need to get a pass.  Can I help you with your bags? Can I move it please?,補(bǔ)票用語(yǔ),1、 Your child is alre

27、ady over 1.1m， please buy a children` ticket. 你的小孩已超過(guò)1.1米了，請(qǐng)買(mǎi)小孩票。 Your child is already over 1.4m， please buy an adult ticket. 你的小孩已超過(guò)1.4米了，請(qǐng)買(mǎi)大人票。 Sorry，your luggage is overweight ，please buy a luggage ticket

28、. 對(duì)不起，你的行李已超重，請(qǐng)補(bǔ)票。2、 Please add more ~~yuan for your ticket.您需要加補(bǔ)~~元錢(qián)。,關(guān)于臨時(shí)停車(chē),1、 How long shall we stop here, please? 請(qǐng)問(wèn)在這停車(chē)多久？ This is a temporary stop.現(xiàn)在是臨時(shí)停車(chē)。 It stays for ……minutes.停車(chē)…分。 Please

29、don’t get off the train.請(qǐng)不要下車(chē)。2、The train is now … minutes late. 列車(chē)現(xiàn)在晚點(diǎn)幾分鐘。 Please don’t worry，the train will arrive on schedule.請(qǐng)別著急，列車(chē)將正點(diǎn)到達(dá)。 The train will soon be on schedule. 列車(chē)很快就會(huì)正點(diǎn)的。,旅客遺失物品用語(yǔ),

30、1、What have you got inside?里面有什么東西？ Don’t worry. We’ll try to find it for you.請(qǐng)不要著急，我們?cè)O(shè)法幫你找。 Don’t worry. we’ll manage to give it back to you if we find it.請(qǐng)放心，如果我們找到了，我們?cè)O(shè)法轉(zhuǎn)交給你。 We’ll keep you informed.我們將隨時(shí)通知

31、您。,,2、I have got a ~~but I don’t know whether it is yours?我剛拾到～～，不知道是不是你的？ Please go to the chief conductor to claim it.請(qǐng)到車(chē)長(zhǎng)那去領(lǐng)。3、Please check your bag .If there is no problem with it， please sign here.請(qǐng)檢查一下您的行李是否完好無(wú)

32、損，如果沒(méi)有問(wèn)題，請(qǐng)您在這里簽字。,提醒乘客,1、No Dangerous goods are allowed to bring on the train! 嚴(yán)禁攜帶危險(xiǎn)品上車(chē)！2、These are inflammables，please leave them to our care.這些是易燃品，請(qǐng)交給我們適當(dāng)處理。3、Please take care of your valuables. 請(qǐng)保管好貴重物品！4、He

33、lp us to keep the train clean. 請(qǐng)協(xié)助我們，保持火車(chē)清潔衛(wèi)生。,提醒乘客,5、Take care when you get off the train. 下車(chē)時(shí)當(dāng)心。6、 Luggage must not be put in the gateway. 行李不準(zhǔn)放到過(guò)道上。 7、 Mind the gap. 小心臺(tái)階間跨度 8、 Please keep gateways clear. 請(qǐng)

34、保持過(guò)道暢通。,嚴(yán)禁攜帶危險(xiǎn)品上車(chē)！,這些是易燃品，請(qǐng)交給我們適當(dāng)處理,請(qǐng)保管好貴重物品！,小心臺(tái)階間跨度,行李不準(zhǔn)放到過(guò)道上,Seats,1.The train has different sections, such as hard and soft sleepers, and hard and soft seating.  What is the difference?  有什么區(qū)別嗎？,,2.The s

35、oft sleepers are for 4 people and you have a door to close your compartment.  軟臥包廂可睡四人，包廂的門(mén)可以關(guān)。3.The hard sleepers are for 6 people and there is no door.  硬臥可睡六個(gè)人，沒(méi)有門(mén)。,Food,1.Can I buy food on the train?

36、60;  我可以在火車(chē)上買(mǎi)食物嗎？ Yes, a crew member will come by with food to sell.   是的，乘務(wù)員從你身邊經(jīng)過(guò)賣(mài)東西。2.Is there a restaurant on the train? Can you show me where it is please? 你能告訴我餐車(chē)在哪嗎？ Yes, there is a r

37、estaurant carriage by soft sleeper carriage.   是的，有餐車(chē)，在軟臥車(chē)廂旁邊。,Drinks,(iced) mineral waterblack teagreen teahot watermilkbeeryogurt ice-cream,Smoking,1.Can I smoke here?  我能在這里吸煙嗎？ No, the smoki

38、ng section is at the end of the carriage between this carriage and the next.  不可以，吸煙區(qū)在兩節(jié)車(chē)廂之間。3.Can I buy cigarettes on the train?  我能在火車(chē)上買(mǎi)到香煙嗎? A crew member will come by with food to sell.   是

39、的，乘務(wù)員從你身邊經(jīng)過(guò)賣(mài)東西。,Toilet,1. There is a washroom at the end of each carriage.在每節(jié)車(chē)廂的末端都有洗漱間。  2.Why is the toilet locked?   廁所的門(mén)為什么鎖上了？ The toilet is always locked when the train is at the station. Whe

40、n the train begins moving again we will unlock it.   火車(chē)進(jìn)站后經(jīng)常要鎖上廁所的，火車(chē)重新開(kāi)動(dòng)后，我們就開(kāi)門(mén)。,Common useful sentences,1 Our train will arrive at Beijing Railway Station at 18:27. 列車(chē)到達(dá)北京車(chē)站的時(shí)間是18點(diǎn)27分 2 Our next stop wil

41、l be … Station. Please prepare yourself for getting off the train. 下一站將要到達(dá)…站，請(qǐng)您提前做好下車(chē)的準(zhǔn)備 3 The destination will be reached in about two minutes. 還有大約2分鐘到達(dá)終點(diǎn)站 4 Our train currently travels at 350 kilometres an hou

42、r. 現(xiàn)在的時(shí)速大概350公里/小時(shí),,,At the station Ⅰ 車(chē)站用語(yǔ)（一）,Learn to sayA. Meeting the Passengers 接車(chē)用語(yǔ)1、Welcome the our station!2. Will you please wait for him at the rest hall?3. You’d better wait for him in the guest’s wa

43、iting-room.4. Where is the refreshment stall?,At the station Ⅱ 車(chē)站用語(yǔ)（二）,Learn to sayA. Station Facilities and Service1. May I have a platform ticket?2. I want to see somebody off.3. I want to meet some friends.4. T

44、he train is standing at platform Number Two. 5. The train has just come in.6. The train hasn’t come in yet.,列車(chē)員自我介紹,Ladies and Gentlemen: Good morning. Welcome to our train. May I introduce myself? I'm yo

45、ur conductress. My name's Li Hua. This is Train 114. It is running to Hangzhou. The whole journey is … kilometers. It will take …h(huán)ours for the train to complete the journey. If you have any difficulty in travellin

46、g, please let me know. I'll try my best to help you. Wish you a pleasant journey.,短語(yǔ),inquiry officeticket office (booking office)waiting hallplatform ticketluggage storage service (office) platform Number TwoE

47、xpress 44Through Train Number 56Time-table (train schedule),chief conductorhard seatsoft seathard sleepersoft sleeperbook a ticket 訂票soft seat lounge 軟席候車(chē)室hard seat lounge 硬席候車(chē)室on timebehind time

48、one-way ticket 單程票round-trip ticket 往返票non- passengers 送親友的人,New words and Expression,service 服務(wù) freight 貨物guide 指南 concept 概念direction 方向

49、 branch 支線connection 連接 even 偶數(shù)odd 奇數(shù) course 過(guò)程、路線single 單一的 journey 旅行、旅程leg 旅程的一段 s