駐場(chǎng)工程師服務(wù)管理-人員選派 日常規(guī)范 雙向考核

1、第 1 頁(yè) 共 15 頁(yè)駐場(chǎng)工程師服務(wù)管理 駐場(chǎng)工程師服務(wù)管理人員選派 人員選派 日常規(guī)范 日常規(guī)范 雙向考核 雙向考核2014 2014 年 6 月第 3 頁(yè) 共 15 頁(yè)生效日期：2013 年 6 月 5日發(fā)行日期： 2013 年 6 月 5 日目 錄1、駐場(chǎng)工程師選擇..................................................................................

2、....................41.1 駐場(chǎng)工程師非技術(shù)素質(zhì)要求.........................................................................41.2 駐場(chǎng)工程師現(xiàn)場(chǎng)服務(wù)理念.............................................................................41.3 駐場(chǎng)用戶(hù)定制要求....

3、.....................................................................................41.4 公司駐場(chǎng)工程師技術(shù)能力要求.....................................................................41.4.1 網(wǎng)絡(luò)實(shí)施方面...................................

4、...................................................41.4.2 系統(tǒng)網(wǎng)絡(luò)方面......................................................................................51.4.3 網(wǎng)絡(luò)安全方面.........................................................

5、.............................51.4.4 網(wǎng)絡(luò)維護(hù)方面......................................................................................61.5.5 PC 外設(shè)................................................................................

6、.................62、駐場(chǎng)服務(wù)工作制度..................................................................................................72.1 日常駐場(chǎng)管理...................................................................................

7、..............72.1.1 駐場(chǎng)考勤基本管理..............................................................................72.1.2 日常工作管理......................................................................................72.2 駐場(chǎng)人員基本管理制

8、度.................................................................................82.2.1 工作時(shí)間安排......................................................................................82.2.2 駐場(chǎng)工程師著裝規(guī)范.......................

9、...................................................82.2.3 接待交往..............................................................................................92.2.4 接聽(tīng)電話(huà).....................................................

10、.........................................92.2.5 使用公物............................................................................................10 2.2.6 用餐、飲水..............................................................

11、..........................102.2.7 辦公環(huán)境............................................................................................10 2.2.8 安全保衛(wèi).............................................................................

12、...............11 2.2.9 消防安全............................................................................................112.2.10 懲罰.........................................................................................

13、.........11 2.2.11 駐場(chǎng)工程師獎(jiǎng)懲..............................................................................123、區(qū)域經(jīng)理連帶責(zé)任（僅供參考）................................................................13 4、駐場(chǎng)工程師雙向考核（僅供參考）..............