酒店《隊(duì)接待》培訓(xùn)活動(dòng)綱要

1、AHOTELXXX大酒店大酒店TRAININGACTIVITYOUTLINE培訓(xùn)活動(dòng)綱要培訓(xùn)活動(dòng)綱要Task：GroupHling題目：題目：團(tuán)隊(duì)接待團(tuán)隊(duì)接待Code序號(hào)：序號(hào)：OHSMRMD101Objectives：AttheendofthissessioneachtraineewillbeabletoensureahighlyFocusedapproachtohlethegroupachievethemarkettarget.目的

2、：目的：課程結(jié)束后，每個(gè)學(xué)員將能夠?qū)W到高度集中接待團(tuán)隊(duì)的方法，確保目標(biāo)市場(chǎng)的實(shí)現(xiàn)。Stard：Thesalesassociatewillhleprocessallgroupcodinatewithotherdepartments.Groupbookingwillbehledefficientlyaccuratelytoensuresmoothoperationfalldepartmentsconceded.Specialbenefits

3、aretobeconsideredtobegiventothetourguideifnecessary.Thesalesassociatewillinfmalldepartmentsconcernedofrevisionongroupbookings.標(biāo)準(zhǔn)：標(biāo)準(zhǔn)：每一位銷售部員工將能夠處理和協(xié)調(diào)團(tuán)隊(duì)接待，團(tuán)隊(duì)的預(yù)訂必須有效和準(zhǔn)確，以確保各部門接待順利，如果有必要團(tuán)隊(duì)的領(lǐng)隊(duì)將給予特殊的關(guān)照，關(guān)系到團(tuán)隊(duì)預(yù)訂修改問(wèn)題銷售部員工必須及時(shí)通知有關(guān)

4、部門。Resources：LCDGroupBookingFmHeadProjectWhiteBoard培訓(xùn)器材：培訓(xùn)器材：LCD，團(tuán)隊(duì)預(yù)訂單，幻燈機(jī)，白板Lecture講解Roleplay角色扮演Lecture講解Summary總結(jié)Houts學(xué)習(xí)資料24小時(shí)之內(nèi)給旅行社回復(fù)確認(rèn)信。小時(shí)之內(nèi)給旅行社回復(fù)確認(rèn)信。Allstard&Procedurebewritteninthefliptshowingtotrainees:所有的標(biāo)準(zhǔn)和程序?qū)⒃?/p>

5、白板上寫明并展示給學(xué)員。GroupArrival團(tuán)隊(duì)到達(dá)(usewhiteboard1writtenkeypoint)用白板展示要點(diǎn)WhatdowedowhenthegrouparrivalSpecialpayattention:groupleadertourguide當(dāng)團(tuán)隊(duì)到達(dá)時(shí)我們?cè)撊绾稳プ觯刻貏e注意領(lǐng)隊(duì)和全陪W.I.F.M我們能從中獲得什么？我們能從中獲得什么？Whenyouknowthatyoucanhlethegroupche