酒店《信用要求》培訓(xùn)活動綱要

1、AHOTELXXX大酒店大酒店TRAININGACTIVITYOUTLINE培訓(xùn)活動綱要培訓(xùn)活動綱要Task:CreditProcedures任務(wù)任務(wù):信用要求Code序號序號:RMRESP050Objectives：AttheendofthissessionReservationSalesassociateswillbeabletoknowtheproperwayinexecutingCreditProceduresprocessin

2、gBillingInstructions.目的目的:在課程結(jié)束的時候，預(yù)訂部銷售文員應(yīng)知道處理信貸程序和付款方式的正確方式。Stard：ReservationSalesassociateswillprocessbillinginstructionsasapprovedfromtheReservationSalesfunctionhlereservationswithcreditfacilityinplaceaccdingtotheHot

3、el’sCreditPolicyProcedures.1.WhenacceptingareservationtheReservationSalesassociatewillidentifydeterminethemethodofpayment.2.TheReservationSalesassociatewilladvisethecallerguestofthehotel’spaymenttermsconditions.3.Ifthein

4、tendedmethodofpaymentbytheguestisotherthanbycashavalidcreditcardtheReservationSalesassociatewilladvisethecallerguestofthehotel’screditpolicy.標(biāo)準(zhǔn)標(biāo)準(zhǔn):當(dāng)接到預(yù)訂時，預(yù)訂部銷售文員應(yīng)按照酒店的信用政策處理由銷售部決定的付賬方式。1.當(dāng)接到預(yù)訂時，預(yù)訂部銷售文員應(yīng)與客人確認付賬方式。2.預(yù)訂部銷售文員

5、在給客人作預(yù)訂時應(yīng)通知客人酒店的信貸政策。3.如果客人不用信用卡或現(xiàn)金付費，應(yīng)通知客人酒店的信貸政策。Resources:FliptHoutComputerwithOpreaterminal培訓(xùn)器材培訓(xùn)器材:白板，白板紙，培訓(xùn)資料，帶有Oprea終端的電腦Method培訓(xùn)方式培訓(xùn)方式TrainingSteps培訓(xùn)步驟培訓(xùn)步驟Time時間時間Practice練習(xí)Critique評估Summary總結(jié)每一個學(xué)員分別作練習(xí)CaseExampl

6、e案例案例：?Allgewillbepaidbycompany所有費用由公司付費?Roomonlywillbepaidbycompanymiscellaneousfeewillbeonguestaccount.房費公司付，雜費自理Accdingtheprocedure.按照程序。ReviewKeyPoints:回顧要點：1.Askquestionshaveparticipantexplainthestarditsimptance.提問并

7、請參與者解釋標(biāo)準(zhǔn)及其重要性2.Summarizecritiquepointsapplicabletoentiregroup總結(jié)評估過程中對整組有用的要點3.Reinfcediscussthepoint:加強并討論以下要點：?Howtohlebookingrequirementwhichcompanyisingeback怎樣處理掛帳公司的預(yù)訂。?HowtohelpcompanyTAbuildcreditwithourhotel怎樣幫助公司