酒店《存檔》培訓(xùn)活動綱要

1、AHOTELXXX大酒店大酒店TRAININGACTIVITYOUTLINE培訓(xùn)活動綱要培訓(xùn)活動綱要Task:Filing任務(wù)任務(wù):存檔Code序號序號:RMRESA070Objectives：AttheendofthissessionReservationsSalesassociatesshouldknowhowtotakeresponsibilityinmakingsurethatalldocumentsreservationmat

2、erialcrespondenceotherpapersareproperlyputawayinrespectivefilesdaily.目的目的:在課程結(jié)束的時候，預(yù)訂部銷售文員應(yīng)懂得每一天都有責(zé)任將當(dāng)天所有預(yù)訂部的各種文件資料歸檔。Stard：ReservationSalesAgentsareresponsibletoensurethatalldocumentsreservationmaterialcrespondenceother

3、officepapersareprotectedkeptingoodconditionbyputtingthemawayinrespectivefilesfilingsystemsattheendoftheirshifteachday.Allreservationsmaterialincludingreservationsfmsbillingauthizationswillbefiledunderthereservation’sarri

4、valdatesotheyareeasilyaccessibleintheeventofanyqueries.dures標(biāo)準(zhǔn)標(biāo)準(zhǔn):預(yù)訂部銷售文員責(zé)任在每天結(jié)束時將所有文件，預(yù)訂資料，信件，傳真等其他資料以規(guī)定方式存檔。所有預(yù)訂材料包括預(yù)訂單及被授權(quán)的帳單將在預(yù)訂抵達(dá)日被存檔，如有任何疑問可以順利找到。Resources:FliptHout培訓(xùn)器材培訓(xùn)器材:白板，白板紙，培訓(xùn)資料Method培訓(xùn)方式培訓(xùn)方式TrainingSteps培訓(xùn)步