軟件系統(tǒng)運(yùn)維方案

1、第I頁(yè)軟件開(kāi)發(fā)維護(hù)服務(wù)外包東軟集團(tuán)軟件股份有限公司東軟集團(tuán)軟件股份有限公司2010年7月第III頁(yè)5.3維護(hù)服務(wù)計(jì)劃.........................................................................................................................385.4軟件維護(hù)方案..............................

2、...........................................................................................385.4.1遠(yuǎn)程支持服務(wù)流程........................................................................................................385.4.2現(xiàn)場(chǎng)服

3、務(wù)流程................................................................................................................405.4.3服務(wù)內(nèi)容..............................................................................................

4、..........................425.4.4客戶(hù)服務(wù)質(zhì)量文件........................................................................................................435.5應(yīng)急維護(hù)方案................................................................

5、.........................................................455.5.1應(yīng)急預(yù)案目標(biāo)................................................................................................................455.5.2應(yīng)急預(yù)案具體措施.......................

6、.................................................................................455.5.3應(yīng)急處理流程................................................................................................................465.6軟件開(kāi)發(fā)方案...

7、......................................................................................................................475.6.1項(xiàng)目啟動(dòng)過(guò)程.........................................................................................

8、.......................485.6.2需求分析........................................................................................................................485.6.3開(kāi)發(fā)策劃.......................................................

9、.................................................................495.6.4設(shè)計(jì)與編碼實(shí)現(xiàn)............................................................................................................505.6.4.1系統(tǒng)設(shè)計(jì)....................

10、...............................................................................................................505.6.4.2編碼實(shí)現(xiàn)................................................................................................

11、...................................505.6.5系統(tǒng)測(cè)試........................................................................................................................505.6.6實(shí)施培訓(xùn)...........................................

12、.............................................................................525.6.7總結(jié)驗(yàn)收........................................................................................................................535.6.8問(wèn)題處理機(jī)

13、制................................................................................................................545.6.9系統(tǒng)維護(hù)流程..............................................................................................

14、..................545.7集成服務(wù)方案.........................................................................................................................565.7.1集成服務(wù)目標(biāo).........................................................

15、.......................................................575.7.2崗位分工和職責(zé)............................................................................................................585.7.3維護(hù)作業(yè)制度..............................

16、..................................................................................595.7.4系統(tǒng)安全制度................................................................................................................605.7.5故障處理制度

17、................................................................................................................605.7.6技術(shù)檔案和原始記錄的管理制度................................................................................615.8現(xiàn)場(chǎng)

18、服務(wù)方案.........................................................................................................................635.8.1現(xiàn)場(chǎng)組織管理策略................................................................................

19、........................635.8.2項(xiàng)目管理組織體系........................................................................................................635.8.3項(xiàng)目組織各角色的職責(zé)............................................................

20、....................................645.8.3.1項(xiàng)目領(lǐng)導(dǎo)小組...........................................................................................................................645.8.3.2項(xiàng)目指導(dǎo)小組...............................

21、............................................................................................655.8.3.3項(xiàng)目經(jīng)理...................................................................................................................

22、................655.8.3.4項(xiàng)目顧問(wèn)委員會(huì).......................................................................................................................665.8.3.5過(guò)程組.........................................................

23、..............................................................................665.8.3.6實(shí)施經(jīng)理.................................................................................................................................

24、..665.8.3.7商務(wù)經(jīng)理...................................................................................................................................675.8.3.8項(xiàng)目軟件經(jīng)理...........................................................

25、................................................................675.8.4現(xiàn)場(chǎng)維護(hù)管理................................................................................................................705.8.5項(xiàng)目管理監(jiān)控..................

26、..............................................................................................715.8.5.1階段評(píng)估.................................................................................................................