軟件系統(tǒng)運維方案

1、軟件開發(fā)維護(hù)服務(wù)外包東軟集團(tuán)軟件股份有限公司 東軟集團(tuán)軟件股份有限公司2010 年 7 月5.3 維護(hù)服務(wù)計劃.........................................................................................................................385.4 軟件維護(hù)方案................................

2、.........................................................................................385.4.1 遠(yuǎn)程支持服務(wù)流程 ........................................................................................................385.4.2 現(xiàn)場

3、服務(wù)流程 ................................................................................................................405.4.3 服務(wù)內(nèi)容 ..........................................................................................

4、..............................425.4.4 客戶服務(wù)質(zhì)量文件 ........................................................................................................435.5 應(yīng)急維護(hù)方案.........................................................

5、................................................................455.5.1 應(yīng)急預(yù)案目標(biāo) ................................................................................................................455.5.2 應(yīng)急預(yù)案具體措施 ............

6、............................................................................................455.5.3 應(yīng)急處理流程 ................................................................................................................4

7、65.6 軟件開發(fā)方案.........................................................................................................................475.6.1 項目啟動過程 .........................................................................

8、.......................................485.6.2 需求分析 ........................................................................................................................485.6.3 開發(fā)策劃 ...................................

9、.....................................................................................495.6.4 設(shè)計與編碼實現(xiàn) ............................................................................................................505.6.4.1 系

10、統(tǒng)設(shè)計 ...................................................................................................................................505.6.4.2 編碼實現(xiàn) ......................................................................

11、.............................................................505.6.5 系統(tǒng)測試 ........................................................................................................................505.6.6 實施培訓(xùn) .............

12、...........................................................................................................525.6.7 總結(jié)驗收 ....................................................................................................

13、....................535.6.8 問題處理機制 ................................................................................................................545.6.9 系統(tǒng)維護(hù)流程 ..........................................................

14、......................................................545.7 集成服務(wù)方案.........................................................................................................................565.7.1 集成服務(wù)目標(biāo) ..................

15、..............................................................................................575.7.2 崗位分工和職責(zé) ............................................................................................................58

16、5.7.3 維護(hù)作業(yè)制度 ................................................................................................................595.7.4 系統(tǒng)安全制度 ................................................................................

17、................................605.7.5 故障處理制度 ................................................................................................................605.7.6 技術(shù)檔案和原始記錄的管理制度 ......................................

18、..........................................615.8 現(xiàn)場服務(wù)方案.........................................................................................................................635.8.1 現(xiàn)場組織管理策略 ............................

19、............................................................................635.8.2 項目管理組織體系 ........................................................................................................635.8.3 項目組織各角色的職責(zé) ....

20、............................................................................................645.8.3.1 項目領(lǐng)導(dǎo)小組 ...............................................................................................................

21、............645.8.3.2 項目指導(dǎo)小組 ...........................................................................................................................655.8.3.3 項目經(jīng)理 .....................................................

22、..............................................................................655.8.3.4 項目顧問委員會 .......................................................................................................................665.8

23、.3.5 過程組 .......................................................................................................................................665.8.3.6 實施經(jīng)理 .............................................................

24、......................................................................665.8.3.7 商務(wù)經(jīng)理 ...................................................................................................................................675.

25、8.3.8 項目軟件經(jīng)理 ...........................................................................................................................675.8.4 現(xiàn)場維護(hù)管理 .....................................................................

26、...........................................705.8.5 項目管理監(jiān)控 ................................................................................................................715.8.5.1 階段評估 ...................................