店長手冊

1、機密級別機密級別：A深圳市逸馬管理顧問有限公司深圳市逸馬管理顧問有限公司指導指導實業(yè)有限公司店長手冊2目錄目錄編制說明編制說明.............................................................................................................................................................

2、.......2目錄目錄............................................................................................................................................................................31門店組織結(jié)構(gòu)與職責門店組織結(jié)構(gòu)與職責................

3、........................................................................................................................51.1門店組織結(jié)構(gòu)圖....................................................................51.2店長崗位職責...........

4、...........................................................51.3副店長崗位職責....................................................................61.4店長的角色定位....................................................................61.

5、4.1門店的代表者..................................................................61.4.2經(jīng)營目標的執(zhí)行者..............................................................61.4.3賣場的指揮者.........................................................

6、.........61.4.4門店士氣的激勵者..............................................................61.4.5員工的培訓者..................................................................61.4.6各種問題的協(xié)調(diào)者...........................................

7、...................71.4.7營運與管理業(yè)務的控制者........................................................71.4.8工作成果的分析者..............................................................72店長日常工作主要流程及操作規(guī)范店長日常工作主要流程及操作規(guī)范....................

8、............................................................................................82.1早會流程..........................................................................82.2交接班流程與規(guī)范..................................

9、...............................102.3周例會流程與規(guī)范.................................................................122.4店長日工作要點...................................................................142.5店長每周工作要點...................

10、..............................................152.6店長每月工作要點.................................................................163店長管理工作規(guī)范店長管理工作規(guī)范.............................................................................

11、.............................................................17173.1人事行政管理.....................................................................173.1.1出勤管理..................................................................

12、...173.1.2工時管理（排班管理）.........................................................183.1.3員工績效管理.................................................................193.2快樂溝通........................................................

13、.................203.2.1溝通總原則...................................................................203.2.2學會傾聽.....................................................................203.2.3快樂溝通的十三把小飛刀..........................

14、.............................213.3快樂工作坊的應用.................................................................213.3.1規(guī)劃快樂.....................................................................213.3.2快樂招聘......................

15、...............................................223.3.3快樂執(zhí)行.....................................................................233.4員工培訓與輔導...................................................................243.4.1培訓方式的使用